Product Description
1. Package Details
Private Custom Itinerary - Contact Customer Support [Butler Service]: This package does not include car service and is for consultation only. The itinerary can be customized according to your needs. If you are unsure which package to purchase for pick-up/drop-off locations or if the package does not include your desired destination, you can first select this package, and our staff will contact you to arrange a private custom itinerary.
Transfer Area
1 Kowloon/Tsim Sha Tsui/West Kowloon/Yau Tsim Mong - Hong Kong Disneyland/Ngong Ping Cable Car - Tung Chung Station/Tung Chung Urban Area/Hong Kong-Zhuhai-Macao Bridge Hong Kong Port (any direction)
2 Kowloon/Tsim Sha Tsui/West Kowloon/Yau Tsim Mong/——Kowloon/Tsim Sha Tsui/West Kowloon/Yau Tsim Mong/Tsuen Wan/Tuen Mun/Tsing Yi (any direction)
3 Kowloon/Tsim Sha Tsui/West Kowloon/Yau Tsim Mong - Hong Kong Central & Eastern/Western District/Causeway Bay/Kennedy Town/North Point/Fortress Hill/Chai Wan (any direction)
4 Kowloon/Tsim Sha Tsui/West Kowloon/Yau Tsim Mong – Southern District of Hong Kong Island/Ocean Park/South Horizons/Repulse Bay/Stanley (any direction)
5 Kowloon/Tsim Sha Tsui/West Kowloon/Yau Tsim Mong - Sha Tin/New Territories/Sheung Shui/Kwun Tong/Tseung Kwan O/Tai Po/Yuen Long (any direction)
II. Transfer service description
1. For local airport drop-off and one-way transfer services in Hong Kong, the driver will wait for free for up to 30 minutes. An overtime fee of CNY 5 per minute will be charged for any additional waiting time. (Note: Overtime fees may vary during public holidays. Please contact customer support for confirmation.) 2. For local airport pick-up services in Hong Kong, the driver will wait for free for up to 90 minutes. An overtime fee of CNY 5 per minute will be charged for any additional waiting time. (Note: Overtime fees may vary during public holidays. Please contact customer support for confirmation.)
3. For cross-border airport drop-off and transfer services between Hong Kong and Macau/other cities in Guangdong Province: The driver will wait for free for 30 minutes. An overtime fee will be charged for waiting beyond 30 minutes. Overtime fee: 250 CNY per 30 minutes (rounded up to 30 minutes for any partial period). (Note: Overtime waiting fees may vary during public holidays. Please contact customer support for confirmation.)
4. Hong Kong - Macau/Other Cities in Guangdong Province Cross-Border Airport Pick-Up Service Waiting Time: The driver will wait for free for 90 minutes. An overtime fee will be charged for waiting beyond 90 minutes. Overtime fee: 250 CNY per 30 minutes (rounded up to 30 minutes for any partial period). (For non-Hong Kong airport pick-ups, the free waiting time is 60 minutes.) (Note: Overtime waiting fees may vary during public holidays. Please contact customer support to confirm.)
5. The car service hours are from 07:00 to 22:00. If the service is used outside these hours, such as between 22:00 and 07:00, a nighttime service fee will be charged. The nighttime service fee for local car services in Hong Kong is CNY 150 per trip, and for local car services in Macau, it is CNY 200 per trip. For cross-border car services between Hong Kong and Macau or other cities in Guangdong Province, the nighttime service fee is CNY 300 per trip. (Note: During public holidays, the nighttime service fee hours may change. Please contact customer support for confirmation.)
6. Airport pick-up includes Meet & Greet service with a service fee of 100 CNY per time [Meet & Greet service is not available in Macau].
7. If the free waiting time is exceeded and you need the driver to continue waiting, please negotiate with the driver and pay the overtime waiting fee. If an agreement cannot be reached, the driver may leave without further waiting, and the booking fee will not be refunded.
If your flight is delayed for more than 2 hours, the supplier will arrange a new driver for you. If they cannot arrange a new driver, your booking can be canceled with no charge.
9. Additional fees incurred due to flight delays (such as night service fees) must be paid before the ride to continue service provision.
Each infant/child is considered one passenger. The number of passengers or amount of luggage must not exceed the capacity limit disclosed on the page to avoid insufficient vehicle space. If this occurs, the driver may refuse service and any resulting losses will be borne by the passengers.
11. Cross-border transportation between Hong Kong and Macau/other cities in Guangdong Province: Effective December 1, 2017, due to policy requirements, passengers must disembark with all their belongings when crossing borders at Huanggang Port, Shenzhen Bay Port, etc. Drivers cannot assist with luggage during customs clearance. If passengers are unable to cross due to ID issues or other personal reasons, the full booking fee will still apply. The free waiting time at customs is 45 minutes. After this period, an additional waiting fee of CNY5 per minute will apply. Please negotiate with the driver and pay any overtime fees. If an agreement cannot be reached, the driver may leave, and the booking fee will not be refunded.
12. The booking cannot be canceled for free due to personal reasons, such as an expired ID, inability to enter the country, missing a flight, oversleeping, etc. Once the booking is confirmed, the vehicle rental duration is reserved to ensure your trip. If you need to cancel, please follow the cancellation policy on the booking page and pay the corresponding penalty fee.
Before purchasing this product, please ensure you are aware of the relevant policies at both the point of departure and destination, and verify that your personal visa meets the destination requirements as well as all travel conditions. Once the booking is confirmed, it cannot be canceled due to personal policy non-compliance, such as expired ID or personal travel restrictions imposed by the destination.
Product Description
If you require facilities such as a child safety seat, first aid kit, air conditioning, stroller, or bottled water during your trip, please communicate these needs in advance before your ride. This will allow us to provide you with better service.
Service language
Chinese, English, and local language available