Hotels With spa in Noord-Holland, Netherlands

The room was spacious and comfortable, the bed was cozy, and the view was great, ensuring a good night's sleep. The staff were warm and attentive, providing excellent service. The hotel's location is superb, offering convenient transportation, and the breakfast selection was extensive.

Here’s a firm, professional complaint that clearly states your concerns without making it unnecessarily aggressive. It focuses on the issues you described and requests a formal investigation. Dear Hotel Manager, I am writing to formally express my deep dissatisfaction with the treatment I received during my recent stay at your hotel. This experience has been one of the most humiliating and unprofessional hotel experiences I have ever encountered. Firstly, I was charged €250 for smoking in the room. While I understand that hotels have strict no-smoking policies and I am willing to accept the applicable penalty if a violation occurred, nothing justifies the way your staff handled the situation. Despite me clearly instructing your staff not to enter my room, they forcefully entered without my permission. At that moment, I was not properly dressed, making the situation extremely embarrassing and a serious invasion of my privacy. This conduct was completely unacceptable. Furthermore, during this interaction, two members of your staff spoke to me in Dutch in what appeared to be an abusive and mocking manner. Although I do not understand Dutch, their tone, gestures, and overall behaviour were intimidating, disrespectful, and deeply humiliating. No guest should ever be treated in such a degrading way. The second issue concerns my food delivery. I had ordered food late at night, and it was left at the reception. When I went to collect it a few hours later, I was informed that the food had been thrown away. I was never contacted, no attempt was made to inform me that my order had arrived, and no explanation was provided as to why my personal property had been discarded. This is completely unacceptable and demonstrates a shocking lack of respect for guests and their belongings. The combination of these incidents reflects an alarming lack of professionalism, respect for guest privacy, and basic customer service standards. I expect the following: 1. A formal investigation into the conduct of the staff involved. 2. A written explanation as to why my room was entered against my explicit instructions. 3. An explanation as to why my food delivery was disposed of without my consent or any attempt to contact me. 4. An apology addressing the unacceptable treatment I experienced. 5. A review of your staff’s conduct and training to ensure that no other guest is subjected to such behaviour. I chose Mövenpick expecting a high standard of hospitality. Instead, I left feeling disrespected, humiliated, and extremely disappointed. I look forward to receiving your prompt response and an explanation regarding these serious matters. Yours sincerely, Lauv Jaiswal If you intend to escalate this to Mövenpick’s corporate customer relations or to post it as a public review, I can also help you draft a stronger version suitable for those channels.

Facilities: Very comprehensive, they even had an iron, which I didn't need but appreciated. There was air conditioning too, which was a relief after staying in hotels elsewhere the previous few nights that didn't even have it. Cleanliness: Spotless and impeccable.

The room was fantastic, and the complimentary snacks were a thoughtful touch. The bed was soft and very comfortable. Its location near the airport makes it perfect for those catching a flight the next day. However, I had a terrible experience with the airport shuttle. The website stated there was a free shuttle, and I even double-checked the timetable. I waited at the designated area (A9–A13), but no bus ever showed up! I saw shuttles from other hotels coming and going constantly, yet I waited for over an hour with no sign of ours. I’m not sure if a pre-booking was required, but I strongly advise everyone to call and confirm with the hotel beforehand Additionally, the shampoo dispenser in my bathroom was broken and wouldn't pump. 🥲

Business travel hotel booked for colleagues, overall good, recommended stay Business travel hotel booked for colleagues, overall good, recommended stay Business travel hotel booked for colleagues, overall good, recommended stay

Facilities: Although the room isn't huge, it's fully equipped. I was most pleased to find a kettle and a capsule coffee machine, which are rare in European hotels. Service: The hotel's airport shuttle service is very convenient. You can book it through the front desk and pay 5 euros directly, no tipping required. Breakfast: The variety is excellent, especially the yogurt and fruit section. Environment: The room was very quiet, and despite being close to the airport, I had a great night's sleep.

The hotel receptionist was incredibly friendly and kind. We arrived early, before 9 AM, expecting to just store our luggage, but to our surprise, the receptionist informed us that our room was already ready for check-in. The room was very clean and tidy, and the king-size bed was super comfortable. All the amenities were readily available, though the only minor flaw was the low water pressure in the shower. The location is fantastic, very close to the Central Station, making it extremely convenient. There are also plenty of convenience stores, pharmacies, department stores, and restaurants nearby.

The hotel's location is excellent, right by the square and Queen's Department Store. I highly recommend it; getting around is super convenient. The staff were all very friendly and helpful (except for a few in the restaurant who seemed to be from Southeast Asia; they spoke to you as if they were scolding you, and their attitude was quite rude, which really detracted from the overall staff image). Breakfast was quite plentiful, and the room size was decent and quiet. However, due to the layout, you could only fully open one large suitcase without it getting in the way of walking.

We arrived and were told we could check in at 2 PM. We went into town, and when we returned around 3:30 PM, the room still hadn't been cleaned. Luckily, we received two complimentary drinks as compensation. Once in the room, we found the curtain was broken, leaving a gap where light streamed in. The TV by the bathtub wasn't working, and the shower kept fluctuating between hot and cold. We reported these issues in the late afternoon, and someone was supposedly coming to fix them. We went out again and returned after a couple of hours, only to find the curtain still broken. We went back to reception, but the maintenance team had already left. Since we didn't want to be woken up by light, a staff member eventually went to try and fix it themselves, but unfortunately, they couldn't. Despite these unpleasant circumstances, I would still recommend the hotel. It's a nice hotel, but the staff aren't always as efficient as they could be.

The service is excellent and the location is also excellent. Although it is not newly renovated, it does not look old at all. Guests staying in the hotel can also make priority reservations for the Michelin 2-star restaurant in the hotel. Attached is the menu for reference