Rising above the vibrant Southbank precinct, only minutes from the city and miles from the ordinary, Crown Metropol Melbourne’s sleek black façade is a nod to the city in which it proudly resides.
Situated on the doorstep of Melbourne’s trendy southside, a short stroll from the CBD, South Melbourne Market, iconic sporting stadiums and 20 minutes from Melbourne’s International and Domestic airports.
The modern rooms are a mix of clean classic lines with bold punctuations of colour and style. There are floor-to ceiling windows to take in the views, bespoke amenities, Wi-Fi and a mini bar stocked with Australian brands.
The iconic infinity pool located on the 27th floor offers spectacular panoramic two-storey views of the city skyline.
An array of entertainment options is on your doorstep with renowned restaurants, enticing bars, shopping, cinemas, karaoke and bowling, available throughout the Crown Melbourne complex.
"I had a terrible experience at this hotel. We were required to pay a deposit, which I settled with my credit card. When we checked out at the front desk, the receptionist didn't ask about any incidental charges, nor did they inform us of any fees incurred during our stay. A few days later, I received a credit card notification that the hotel had charged me for in-room dining services. After checking with the hotel receptionist, they confirmed a mistake had been made and that the wrong room was billed. While the hotel did refund the amount to my account a few days later, I requested an explanation from the manager about this incident, but received no response.
Here’s what went wrong at the hotel, which is completely unacceptable:
1. Charges were incorrectly billed to the wrong room.
2. No one asked us if we had any charges during our stay, nor were we informed of any charges at the front desk during check-out.
3. The hotel directly debited my credit card a few days after I left, without contacting me or providing any prior notification.
4. I received a refund from my bank, but due to exchange rate differences, the amount I got back was less than what I originally paid. This is extremely poor; I shouldn't have to pay for the hotel's mistake."