The location is great and the underground parking is spacious, which is a plus. The hotel is new, so it's very clean. The room was also large and clean, but almost unnecessarily spacious.
The downsides were that check-in was incredibly slow. On top of that, they assigned me a room that hadn't been cleaned, so I had to go back down to the front desk to switch rooms. Also, the breakfast was really disappointing and didn't live up to Best Western standards. If only the breakfast could be improved, I'd want to stay here every time I travel for business.
Just a bit outside of the centralized Riyadh, but the staff were very friendly. The room was clean. The hotel seemed a little older with two separate buildings which was just slightly confusing on which building you are booked at.
Very nice. A simple note: the bathrooms have a slope that isn't right; the water doesn't flow directly into the drains, it only flows in the area. But the rest is, to be honest, very nice.
I've been using Trip.com for years, and this is the first time I've ever left such a negative review. I checked in late at night, only to find the door lock was ridiculously broken, almost falling off. When I went downstairs and immediately asked for a room change, the front desk acted as if they hadn't heard me, saying they'd send someone to fix it right away and told me to go back upstairs. Even though they managed to drill the nail back in, it felt like it would fall off again with just a push from the outside. I contacted Trip.com, and I overheard the front desk telling their customer service on the phone, 'It's OK. OK, just the safety lock.' Later, they told me it was fixed and to go back up. Throughout the entire negotiation process that evening, there wasn't a single apology. Is this what the Mercure brand has come to now?
With the help of Trip.com customer service (Yanzi), I finally got a room change, utterly exhausted. I don't understand why they wouldn't switch rooms when there were clearly other rooms of the same type available. After a ten-hour flight, and no rest – who could give a good review? By the way, Yanzi was truly efficient and excellent at communication, a stark contrast to the speechless hotel staff.
P.S. The location is excellent. Subway and supermarket are all conveniently available. Breakfast is around 100+ riyals; it's filling and even has congee, but it's not worth purchasing separately.
The hotel room was clean and comfortable, and the environment was elegant! The hotel breakfast was rich and varied, and the front desk staff had a great attitude. It's very close to Kingdom Centre, just a 10-minute walk. There's also a Chinese restaurant, Jin Xiu Dong Fang (錦繡東方), right across from Kingdom Centre, offering authentic Chinese cuisine.
SuiteSistina Suites isn't just a hotel; it's a perfectly situated, intensely private Roman hideaway. If you're looking for an experience that blends the energy of the Eternal City with the ultimate in personal luxury, look no further. This hotel earns every one of its five stars, primarily for its dual promise of prime location and unparalleled in-room indulgence.
Review: 5-Star Comfort with a Small Location Caveat
Overall Rating: ⭐⭐⭐⭐⭐
I recently stayed at Centro Olaya Riyadh and had a wonderful experience. The hotel itself is impeccable—the rooms are modern, sleek, and exceptionally clean, offering a perfect urban retreat in the middle of a busy city.
What I loved:
Service: The staff were professional and went out of their way to ensure a smooth check-in and comfortable stay.
Facilities: The rooftop pool and gym are highlights of the property, offering great views and a chance to relax.
Vibe: It has a very chic, lifestyle-focused atmosphere that is perfect for both business travelers and couples.
The only downside: The only thing to be aware of is that there aren’t many shops or convenience stores within immediate walking distance of the hotel entrance. If you need snacks, pharmacy items, or a quick retail fix, you’ll likely need to take a short Uber or drive to one of the nearby malls or commercial strips.
Verdict: Despite the lack of immediate shops nearby, the quality of the hotel and the service make it a 5-star stay for me. I would definitely stay here again, just with a little more preparation for my personal supplies!
The service is getting bad year after year
Internet is very bad
Rooms are clean and spacious
But the services are not worth the value paid
Very expensive
It’s amazing hotel .. new and everything is brand new. Exactly same Hilton luxury standard. The bed is comfortable.. I like the way of welcoming me in the room. My plan also in January definitely I will stay again. The breakfast perfect.
Great
168 reviews
9.2/10
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