O serviço do hotel continua 100%.
Os funcionários são sempre prestativos e atenciosos, o pequeno-almoço sempre muito bom e bem variado. O conforto do quarto excelente, a limpeza também excelente. Os jardins bem cuidados,piscina e o jacuzi sempre com agua quentinha. A paisagem circundante é linda, com o Rio Caima bem ao lado do hotel, ótimo para uns passeios a pé ou de bicicleta.
No restaurante o serviço de atendimento tem vindo a melhorar, já não se espera para ser atendido imenso tempo como antes. Quanto a qualidade da comida, no meu ponto de vista(visto que sou cliente frequente do hotel/restaurante), ainda está muito aquém do que já foi um dia, que era muito boa.
No geral, o hotel para mim é um excelente lugar para uma escapadinha de descanso.
The hotel was perfect, the attention was excellent and very fast check in. Parking at the hotel door free and very accessible if you carry baggage or cars.
Hotel with excellent rooms, great food and very good service, especially the very attentive young people, such as Joana and Bárbara at the reception. In the restaurant: Beatriz, Daniela, Bruno and Paulo.
I had the opportunity to talk to them and they were always very helpful. The hotel has a great spa, the only thing it loses out on is that it is outside and there is no gym.
Another thing I found good was the bathroom, with a shower and very modern.
Reasonable hotel, we found a very good price here on Trip.
Positive points: Smells good, welcome drink of Port wine at reception, some nice details, as you would expect in a 4-star hotel. Good cleaning and room service. Good rooms and breakfast. Underground parking.
Negative points:
We didn't like the service and the reception staff.
We didn't have SPA robes in the room. It was a challenge to obtain, we were only given 2 for 4 people, and we had to ask for another 2 the next day. Unforgiven.
The SPA area was very weak, the Turkish bath didn't work, the indoor pool was old and the decor was outdated.
It was a special date, we made that clear several times and there was not a single attention from the hotel to the birthday people, not even a birthday candle, absolutely nothing. We would have to pay €30 to have our room decorated with sparkling wine. Because without paying, the hotel will not come forward with anything. It's a small hotel, we expected more customer attention.
Very satisfied, I had a good rest last night! In the morning, I walked out of the balcony to see the blue sky and the sea. I could almost see the other end of the sea on the American coast. There was also the first rainbow in 2024. I was full of hope and confidence in the future. !
reception sympathy
availability of gym
access to the pool by the hall of the hotel and through the bar
small lunch - only 1 variety of cheese and fiber, yogurts with inadequate conditioning
I had a good experience, except in the reservation. I have payed for a king rom but i stayed in a classic room. I had detect this diference when i have made the check out. I complained in curia hotel and the say that reservation was comunicated for a classic room. I hope that you could explain and give me a compensation for this reservation error. I hope hearing from you soon. Kind regards João
The staff was very careful and friendly, always careful to the guest, we loved the hotel, and we will certainly return in the summer to enjoy the outdoor pool.
The room is okay, the town is relatively small, very close to the town center, walked to find a restaurant, and saw a Chinese-owned friendship mall. Prices are relatively low in Europe, and I feel safe.
Very Good
23 reviews
8.0/10
Price from
INR 6,573
per night
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8,0/10
Very Good
II like coffeeVery satisfied, I had a good rest last night! In the morning, I walked out of the balcony to see the blue sky and the sea. I could almost see the other end of the sea on the American coast. There was also the first rainbow in 2024. I was full of hope and confidence in the future. !
GGuest UserA grand hotel in the old style. It was undergoing significant renovation while I stayed, so they're clearly making an effort to remain competitive. Staff was courteous and helpful. The dinner in the restaurant was tasty and filling at a good price. All in all an excellent value. My only complaint is the strong musty odor in my room. Fortunately the weather was good so I could open the windows wide, but the hotel really needs to eliminate the source of the smell.
I didn't know before visiting Luso that it's famous for the quality of its water. The photo show the spouts in the center of town where locals come to fill their containers.
JJanusz z OlsztynaIf someone is looking for a non-commercial place, but at the same time warm, friendly and naturally composed, then this is a 100% sure choice: without the advantage of form over substance, excellent cuisine (I recommend buying the HB option, it's worth it!), very friendly staff, no crowds and full harmony with the surrounding nature. The location on the lagoon itself adds an additional touch of nature. Away from the hustle and bustle, without rushing. You may get the impression that time slows down here a bit, or maybe it flows differently?
MMARIAO serviço do hotel continua 100%.
Os funcionários são sempre prestativos e atenciosos, o pequeno-almoço sempre muito bom e bem variado. O conforto do quarto excelente, a limpeza também excelente. Os jardins bem cuidados,piscina e o jacuzi sempre com agua quentinha. A paisagem circundante é linda, com o Rio Caima bem ao lado do hotel, ótimo para uns passeios a pé ou de bicicleta.
No restaurante o serviço de atendimento tem vindo a melhorar, já não se espera para ser atendido imenso tempo como antes. Quanto a qualidade da comida, no meu ponto de vista(visto que sou cliente frequente do hotel/restaurante), ainda está muito aquém do que já foi um dia, que era muito boa.
No geral, o hotel para mim é um excelente lugar para uma escapadinha de descanso.
AA. NegReasonable hotel, we found a very good price here on Trip.
Positive points: Smells good, welcome drink of Port wine at reception, some nice details, as you would expect in a 4-star hotel. Good cleaning and room service. Good rooms and breakfast. Underground parking.
Negative points:
We didn't like the service and the reception staff.
We didn't have SPA robes in the room. It was a challenge to obtain, we were only given 2 for 4 people, and we had to ask for another 2 the next day. Unforgiven.
The SPA area was very weak, the Turkish bath didn't work, the indoor pool was old and the decor was outdated.
It was a special date, we made that clear several times and there was not a single attention from the hotel to the birthday people, not even a birthday candle, absolutely nothing. We would have to pay €30 to have our room decorated with sparkling wine. Because without paying, the hotel will not come forward with anything. It's a small hotel, we expected more customer attention.
JJoão VerdascaI had a good experience, except in the reservation. I have payed for a king rom but i stayed in a classic room. I had detect this diference when i have made the check out. I complained in curia hotel and the say that reservation was comunicated for a classic room. I hope that you could explain and give me a compensation for this reservation error. I hope hearing from you soon. Kind regards João
邓邓The room is okay, the town is relatively small, very close to the town center, walked to find a restaurant, and saw a Chinese-owned friendship mall. Prices are relatively low in Europe, and I feel safe.
GGuest UserThe hotel was perfect, the attention was excellent and very fast check in. Parking at the hotel door free and very accessible if you carry baggage or cars.
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