I originally booked a different hotel, but it was canceled due to renovations. Teip arranged a replacement hotel, which I was initially unsure about since I had no prior information. However, after checking in, I found it to be quite okay.
The hotel is conveniently located near tram line 9, which goes directly to the central station — very useful for getting around. The room was clean and of a decent size, though not very spacious. One downside is that there was no soundproofing — I could hear traffic noise, especially from trams and buses starting as early as 5 AM, which made it hard to sleep in.
I also had an issue with my flight ticket and needed to make phone calls within Poland. The hotel staff were very helpful and allowed me to use the phone without charging any extra fees. I really appreciated their support during that stressful time.
Hotels in Srodmiescie,Warsaw100% of visitors choose this area
JJakub Norbert2025.09.26
Absolutely amazing , always clean , always amazing level of costumer service , breakfast to die for , room spacious and clean
Every time I’m in Warsaw always coming back
Location: Close to a tram/bus stop, allowing you to reach the city center and main attractions in 20 minutes, though Warsaw's public transport can get quite crowded.
Surroundings: There's a fantastic park nearby, great for a morning stroll with lots of animals – that was a pleasant surprise.
Facilities: There's a swimming pool, but it tends to get busy in the evenings.
Room: Four-star quality, and it's rare to find disposable slippers in Europe, which was a nice touch.
The hotel is located in the heart of Oldtown and is nice. The rooms are very spacious, clean and the staff is very professional.
The only thing is the rooms are big but awkwardly shaped- you have to go to the couch to see the TV and the overall layout of the room is not a conventional hotel.
Other than that, the hotel has an old boutique charm.
Hotels in Wola,Warsaw100% of visitors choose this area
AAnonymous User2025.07.02
The room was quite basic. No toiletries were provided, not even a comb. The breakfast selection was also quite limited. However, it was quite clean and convenient. There are plenty of restaurants nearby, and it's also very close to the train station.
The room design is reasonable, clean, breakfast is very good, the location is better, the gym is also very good, especially the swimming pool, but one thing, parking has to pay, quite expensive.
Hotels in Srodmiescie,Warsaw100% of visitors choose this area
Ggelatal2024.12.23
on the first night of my stay, i was assigned a room designed for disabilities without any notice. since it was late and i was exhausted, i didn’t think much of it, but i noticed something felt off.
next evening, after taking a shower, i realized the entire bathroom was soaking wet and extremely slippery that i almost fell. then i was checking my booking receipt, i noticed the room i booked was supposed to have a different bathroom layout. when i raised this issue with the front desk, they admitted that due to overbooking on the first night, they had reassigned me to a room for disabilities without informing me.
this design is clearly unsafe for someone unfamiliar with it, and the hotel staff showed no sincerity in addressing the issue. what's worse, they didn't even offer an apology. instead, they simply asked me what I wanted. this is unacceptable—they failed to inform me of the room change on the first night and didn’t take responsibility when I brought it up.
eventually, after I insisted, they upgraded me to their best room and offered two days of complimentary breakfast. however, all of this only happened because i demanded it—the staff showed no initiative. they really need better training.
the first photo shows the fruit they sent as an apology. and the second, third photos shows the conditions of bathroom for disabilities.
第一晚入住時,已經很晚了,酒店人員在沒有通知我的情況下,給我安排了一間傷殘人士的房間。
由於太疲倦了,所以只是感覺房間怪怪的,但並沒察覺有什麼問題。直到第二天晚上,洗完澡之後,整個廁所也是濕的,我差一點就要滑倒。
再看看之前預訂時的收據,發現房間的廁所根本不應該是這個樣子,繼而我到酒店大堂理論,他們才告訴我,因為第一天晚上時候,訂單太滿了,所以才為我安排這樣的房間。
可是你要知道,這樣的設計,正常人洗澡,是真的很容易滑倒。他們不但沒有誠意的道歉,只是詢問我想要怎樣。
說實話,這難道不是酒店的問題嗎?第一天並沒坦白這不是我原本所訂的房間、繼而我發現後,亦沒作出任何相應的措施、道歉。
最後在我要求下,他們給我換了最好的房間,另外給我送了兩天免費的早餐。不過,這通通都是我要求的,酒店人員真的有需要再培訓。
第一張照片是他們賠罪送的水果。
Hotels in Srodmiescie,Warsaw100% of visitors choose this area
DDeepinder2025.09.23
Perfect Location and Nice Hotel but House Keeping and Room Service quite poor . Body wash and Hand wish not filled despite request at Reception. Further also requested English Breakfast Tea at Reception but not even one put in the room !!
Perfect location for those who are going to take a flight at Warsaw Chopin Airport
The room is large enough for 4 people
And the restaurant at the lobby was tasty but a bit expensive.
Overall I recommend this hotel more than other hotels around the airport
Great
177 reviews
9.2/10
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9.4/10
Amazing
It is our second stay here and it was absolutely delightful! Location, rooms, service - ever is perfect! We highly recommend it as a great stay in Warsaw!
I am here for business trip and had a great 4nights stay at this hotel. The room is spacious and the staffs are really friendly and sweet. I wanted to call out on 1 front desk lady (I didn't recall her name) but she is very lovely and helpful. Truly professional! I highly recommend this hotel
The hotel is only remembering its glorious days. The rooms are grand, but have no more mini bars. The size of the bathroom a bit compensate it. However, the hair dryer can be used only with an open closet doors, giving a feeling like being in a closet and sweating from the heat of the hair dryer. The breakfast is ok, but the surrounding is so shabby, literally asking to have the breakfast fast and leave. The surrounding of the hotel is like in the middle of nowhere. We chose it because of the swimming pool, but at the end used only the gym that was very well equipped. To sum up, next time we would chose rather more updated hotel without a pool than this one that is very shabby in our opinion. Also, we will NOT BOOK via TRIP because we got tricked this time by apparently receiving a special price for our search with all the settings, but that was a TRICK!!! The prize didn’t include breakfast, so at the end we paid a way more than the original offering: paying extra 25 Eur per person x 4. The breakfast is not worth it 25 eur at this hotel. Also, TRIP kind of booked for as the rooms for smokers. Thanks to the reception, they have double checked it with us when we arrived, so we got the non-smoker rooms. Though, they forgot to ask about the breakfast leaving us with the unpleasant moment next morning.
The stay was nice overall. The staff tried their best to accommodate our requests, and the housekeepers were friendly despite having some difficulty communicating in English. However, there are some points that disappointed us: - There was bottled water labeled ”still water” in the room, but it was in fact sparkling. We had to call the front desk every day to get actual still water. -The kettle wasn’t working and actually gave my partner an electric shock. It could have ended very badly. -The shower water was either boiling hot or ice cold; there was no in-between, so we couldn’t enjoy a relaxing shower. - I know that the hotel values sustainability; however, I accidentally spilled some ketchup on the bed. I placed the card stating ”if you want the bedding changed, put this note on the bed,” but to my surprise, the sheets were not changed after housekeeping, and the stain was still there. - The heater/AC was VERY LOUD - And our biggest deception was the fact that the pool was closed and we didn’t get notified at all about it, we chose this hotel over another one because we wanted to try it.
My first time travelling to Poland. I came to Warsaw for ElSol Fall Latin Dance Festival. Hotel location is good, only 10-15 minutes drive from Chopina Warszawa Airport. Helpful, friendly and professional staff that are fluent in English. I was happy with the room and its cleanliness. Location may be 15-20 minutes drive to city and its main tourist attraction sites, but with Bolt App you can easily get a taxi to anywhere. Buffet breakfast was ok, but very convenient to start your day. They have restaurant and gym. My highlight is some of the dishes I tried at the restaurant, it was scrumptious. Overall I was content with my stay and happy to stay here again in the future.
Very good location. Nice swimming pool. Had a bit of issue at the check in as the room wasn’t ready until 16:40. They gave me late check out so all good
All of the staff were very friendly, and I really enjoyed the complimentary oranges—they were delicious. The TV was large and it was a Samsung TV, so the picture quality was excellent. The hair dryer was high quality, so there was no need to bring my own. The gym was very spacious and well equipped with a wide variety of exercise machines, making it great to use. The swimming pool was nice as well, but since there were quite a lot of people, it didn’t feel very relaxing or private. The room was very clean, the bed was comfortable, and it was quiet, so I slept well. The hotel’s location was also very convenient, and I would definitely stay here again.
This hotel is absolutely fabulous. The room was spacious and clean. The pool and spa was stunning and had wonderful views. The room was well equipped with coffees and hot chocolates. Staff brought up extra when we requested it. I mentioned on booking that it was our anniversary and when we entered the room we found a bottle of champagne and a cake. It was the most lovely gesture I've ever received from a hotel. We will definitely be back!
Hygiene: Very clean, with turndown service, very clean Environment: Nice, next to the Presidential Palace, close to the old town, very suitable for a stroll Facilities: Old hotel, but well maintained Service: Very good, very fast service, arrives as soon as you call
Perfect location for those who are going to take a flight at Warsaw Chopin Airport The room is large enough for 4 people And the restaurant at the lobby was tasty but a bit expensive. Overall I recommend this hotel more than other hotels around the airport
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