Hotels With Pools in Nagano Prefecture, Japan

The hotel room was much bigger than expected. The service was excellent and the Japanese breakfast was most tasty. Being so close to the Snow Monkey Park also helped a lot - after spending the day in the cold, it was nice to return to the hotel and warm up.

I feel like we got the best surprise as I was unsure what we were expecting. The room space is cozy but just enough for a family. The service is exceptional, the staff are friendly and helpful. The buffet breakfast is really good and dinner was exceptional with many courses and changing everyday.

The hotel service was great, and the hot springs were fantastic – loved the milk too! The East Wing is more convenient for accessing the public hot springs. However, I have to complain about the restaurant. There was a typo on the menu (appetizer listed as '24mouth' instead of '24month'), and when I kindly pointed it out, they acted as if I was deliberately looking for trouble. The shrimp on the second day wasn't fresh, and the chef wasn't very friendly when they brought out a replacement dish. This restaurant seriously dragged down my overall hotel experience. The poor service in the restaurant alone cost them two points.

Le Grand Karuizawa Hotel & Resort is a perfect place for great views, relaxation and luxury retreat. We stayed on the top of the resort where the view of the Asama Mountain is breathtaking. The room is spacious but cozy. The dinners were very good. We stayed two nights (half board), the two fine-dining French dinners with local ingredients we had were superb. The courses served at the dinners didn’t have any repeat. I will definitely come here again for other seasons.

Loved every moment of our stay here. Buffet food and the onsen was really nice bonus right after a skiing session . Room was small but we only went back to the room for sleep so no complaints. My only complaint is it’s hard get to Iiyama between 9-3 pm and after 5pm since shuttle bus stops so plan accordingly or get a rental ca

The hotel's remote location means you need to pay attention to the shuttle schedule. It's a 30-minute drive to the nearest town, Iiyama, but the resort itself is self-contained. It has souvenir shops (duty-free) and an unmanned convenience store, making it excellent for ski training and holidays. The hot spring is also fantastic. While there's some variety in the breakfast and dinner, after 5 days it does get a bit repetitive. I'd suggest more variety and improving the taste of the dishes. Overall, I was very satisfied this time.

I stayed for one night with dinner and breakfast included. The hotel was very clean overall, and the food was absolutely delicious! We also played tennis and mini golf, and the courts and greens were in great condition, making it very enjoyable. Plus, the surprise birthday cake I arranged was not only beautiful but also a delicious fruit shortcake that everyone loved. I will definitely be visiting again. Thank you!

I would like to take a moment to express my sincere appreciation for the excellent service provided by one of your hotel staff members, Ito-san. During my stay in Hirugami No-Mori, Ito-San went above and beyond to ensure that our experience at your onsen/hotel was a memorable one. Despite the language barrier, Ito-san's attentive nature and willingness to go above and beyond to assist me in navigating the area made a significant difference in my stay. Her use of Google Translate to communicate with us was impressive and demonstrated her dedication to providing top-notch service. I was thoroughly impressed with her professionalism, positive attitude, and exceptional customer service skills, which were evident in every interaction I had with her. Her talent is remarkable, and I hope that your hotel will continue to support and develop her professionally. Please convey my heartfelt appreciation to Ito-san, and please recognize her outstanding work. She is a true asset to your onsen/hotel, and I look forward to visiting again in the future. Thank you for providing me with a memorable experience, and I wish you and your team continued success.

I stayed on the lake side of the 7th floor of the annex building, a renovated Japanese-Western style room. It was a tatami mats and twin beds, and a round low table and cushion by the window. It is a renovation that feels old here and there, and it is better not to see the bath in the room even if you do not use it. I don't use it, but it is a Showa bathroom. There are many families with small children, so it may be good if you are a family with babies that are difficult to travel. We were two middle-aged couples, so everything didn't go well. Next time, I will make a quiet room where I can eat quietly and make a bath hotel that doesn't run around. We stayed without checking well, so it can't be helped. The hotel itself is actively engaged in employment of foreigners, employment of disabled people, employment of locals, and I think we are very researching the menu of Viking dishes. Is it a hotel around Lake Shirakaba alone?

There is a bus transfer from the JR Keke Station to the hotel, and the traffic is quite convenient. The mountain is relatively quiet, the hotel staff is English, the service is in place and warm. There are lakes, woods, mountains, hot springs and snow fields in the resort, where you can enjoy a few days of peace of mind. On the second day of our stay, we went to the far ski resort. The hotel staff helped to book a taxi. We also asked if we need a taxi to return. After confirmation, I also helped the driver to confirm the return time, which greatly helped us communicate with the driver. (There are more local tourists in Japan here, and the English level of restaurants and drivers is limited)