Hotels With Pools in Nagano Prefecture, Japan

The hotel room was much bigger than expected. The service was excellent and the Japanese breakfast was most tasty. Being so close to the Snow Monkey Park also helped a lot - after spending the day in the cold, it was nice to return to the hotel and warm up.

I feel like we got the best surprise as I was unsure what we were expecting. The room space is cozy but just enough for a family. The service is exceptional, the staff are friendly and helpful. The buffet breakfast is really good and dinner was exceptional with many courses and changing everyday.

The hotel service was great, and the hot springs were fantastic – loved the milk too! The East Wing is more convenient for accessing the public hot springs. However, I have to complain about the restaurant. There was a typo on the menu (appetizer listed as '24mouth' instead of '24month'), and when I kindly pointed it out, they acted as if I was deliberately looking for trouble. The shrimp on the second day wasn't fresh, and the chef wasn't very friendly when they brought out a replacement dish. This restaurant seriously dragged down my overall hotel experience. The poor service in the restaurant alone cost them two points.

Highly recommend! This is the best hotel in Karuizawa. The hotel has a very understated European style, and it took me quite a while to find the lobby. 😂😂😂 The room is huge; for this price point, it might just be the biggest room in all of Japan. The hotel is famous for its Western cuisine. Dinner and breakfast for three people only cost a little over 5000 RMB. If I ever come back to Karuizawa, I'll definitely be staying here again.

位置：酒店在滑雪場附近，其實開門正對雪場，滑雪會非常方便。交通的話，距離最近的是飯山站，從飯山站到酒店大概10來分鐘車程，如果不是自駕就不太方便了。 房間：有日式有洋式，乾乾淨淨中規中矩。 設施：底樓的温泉很贊，非常大。累了一天最開心的就是泡個温泉吃個冷飲了。 餐食：日式的料理，很豐富，蠻好吃的。 整體上很不錯的酒店，很日式。服務員不是都會説英文，但很客氣。

The hotel's remote location means you need to pay attention to the shuttle schedule. It's a 30-minute drive to the nearest town, Iiyama, but the resort itself is self-contained. It has souvenir shops (duty-free) and an unmanned convenience store, making it excellent for ski training and holidays. The hot spring is also fantastic. While there's some variety in the breakfast and dinner, after 5 days it does get a bit repetitive. I'd suggest more variety and improving the taste of the dishes. Overall, I was very satisfied this time.

Title: Excellent Food and Snow Views, but Disappointing Management and Transport Rating: ⭐⭐ / 5 My stay at this hotel near the ski resort was a mixed bag. While I was satisfied with the natural environment and dining, there's significant room for improvement in service management and transportation. 🟢 Pros • Environment & Facilities: The hotel boasts an excellent location near the ski resort, perfect for ski enthusiasts. I especially recommend the outdoor hot springs, where you can soak while enjoying magnificent snow-capped mountain views. The basic facilities in the bathhouse were also quite complete. • High-Quality Meals: This was the biggest surprise of the trip. Both breakfast and dinner featured excellent ingredients and cooking techniques; the food was truly satisfying. 🔴 Cons • Room & Local Amenities: The room space was noticeably small, and the in-room amenities felt somewhat lacking, making for a cramped stay. Furthermore, the hotel's remote location meant there were no convenience stores nearby. I'd advise buying essentials before checking in. • Chaotic Service Management (Major Pain Point): The staff's professional training is severely lacking. My booking package clearly included breakfast and dinner, yet restaurant staff repeatedly asked me to pay for dinner. Even after clarifying and receiving confirmation on the first day, the issue resurfaced on the second day when I was again asked for payment. I eventually had to go to the front desk myself to verify, only to find that there was no record or follow-up on yesterday's problem. This chaotic management was exhausting and significantly detracted from my stay. • Inadequate Shuttle Service: The hotel's shuttle service completely failed to meet traveler needs. After checking out, we discovered the shuttle wouldn't be available until 2 PM, which is an extremely unreasonable schedule. We were ultimately forced to pay for a taxi to leave, incurring unnecessary expenses. Summary If you're coming for skiing and good food, this place might be acceptable. However, if you value service quality, management efficiency, and transportation convenience, this hotel might leave you disappointed. I hope the management can enhance staff training and optimize shuttle schedules; otherwise, it struggles to match its environmental advantages.

I stayed on the lake side of the 7th floor of the annex building, a renovated Japanese-Western style room. It was a tatami mats and twin beds, and a round low table and cushion by the window. It is a renovation that feels old here and there, and it is better not to see the bath in the room even if you do not use it. I don't use it, but it is a Showa bathroom. There are many families with small children, so it may be good if you are a family with babies that are difficult to travel. We were two middle-aged couples, so everything didn't go well. Next time, I will make a quiet room where I can eat quietly and make a bath hotel that doesn't run around. We stayed without checking well, so it can't be helped. The hotel itself is actively engaged in employment of foreigners, employment of disabled people, employment of locals, and I think we are very researching the menu of Viking dishes. Is it a hotel around Lake Shirakaba alone?

There is a bus transfer from the JR Keke Station to the hotel, and the traffic is quite convenient. The mountain is relatively quiet, the hotel staff is English, the service is in place and warm. There are lakes, woods, mountains, hot springs and snow fields in the resort, where you can enjoy a few days of peace of mind. On the second day of our stay, we went to the far ski resort. The hotel staff helped to book a taxi. We also asked if we need a taxi to return. After confirmation, I also helped the driver to confirm the return time, which greatly helped us communicate with the driver. (There are more local tourists in Japan here, and the English level of restaurants and drivers is limited)

Stayed in March 2024. I have stayed at this hotel many times. This was the first time I booked through Trip.com. The website said it was a one night, two meals plan, but when I arrived at the hotel, I was told it was a one night stay without meals. We argued over the counter, but no one could come to an agreement. I called Trip.com and explained the situation. They admitted that I had booked a one night, two meals plan, but the hotel had received the reservation information from the wholesaler, Rakuten Travel, so I decided to hang up and wait to confirm with Rakuten Travel. When I called back, Trip.com proposed that I pay the hotel for two meals at once, and then Trip.com would transfer the amount later. There was no guarantee that the money would be transferred, and if it wasn't transferred, it would be a loss for us, so it was not a very good idea, but dinner time had already started, so I accepted it. I paid for the meal at the front desk, ate, and sent the receipt to Trip.com from my room. After I told them my transfer details, the amount was transferred the next day, so there was no expense for me, but I hope this never happens again.