Hotels With Pools in Nagano Prefecture, Japan

Title: Excellent Food and Snow Views, but Disappointing Management and Transport Rating: ⭐⭐ / 5 My stay at this hotel near the ski resort was a mixed bag. While I was satisfied with the natural environment and dining, there's significant room for improvement in service management and transportation. 🟢 Pros • Environment & Facilities: The hotel boasts an excellent location near the ski resort, perfect for ski enthusiasts. I especially recommend the outdoor hot springs, where you can soak while enjoying magnificent snow-capped mountain views. The basic facilities in the bathhouse were also quite complete. • High-Quality Meals: This was the biggest surprise of the trip. Both breakfast and dinner featured excellent ingredients and cooking techniques; the food was truly satisfying. 🔴 Cons • Room & Local Amenities: The room space was noticeably small, and the in-room amenities felt somewhat lacking, making for a cramped stay. Furthermore, the hotel's remote location meant there were no convenience stores nearby. I'd advise buying essentials before checking in. • Chaotic Service Management (Major Pain Point): The staff's professional training is severely lacking. My booking package clearly included breakfast and dinner, yet restaurant staff repeatedly asked me to pay for dinner. Even after clarifying and receiving confirmation on the first day, the issue resurfaced on the second day when I was again asked for payment. I eventually had to go to the front desk myself to verify, only to find that there was no record or follow-up on yesterday's problem. This chaotic management was exhausting and significantly detracted from my stay. • Inadequate Shuttle Service: The hotel's shuttle service completely failed to meet traveler needs. After checking out, we discovered the shuttle wouldn't be available until 2 PM, which is an extremely unreasonable schedule. We were ultimately forced to pay for a taxi to leave, incurring unnecessary expenses. Summary If you're coming for skiing and good food, this place might be acceptable. However, if you value service quality, management efficiency, and transportation convenience, this hotel might leave you disappointed. I hope the management can enhance staff training and optimize shuttle schedules; otherwise, it struggles to match its environmental advantages.

The hotel service was great, and the hot springs were fantastic – loved the milk too! The East Wing is more convenient for accessing the public hot springs. However, I have to complain about the restaurant. There was a typo on the menu (appetizer listed as '24mouth' instead of '24month'), and when I kindly pointed it out, they acted as if I was deliberately looking for trouble. The shrimp on the second day wasn't fresh, and the chef wasn't very friendly when they brought out a replacement dish. This restaurant seriously dragged down my overall hotel experience. The poor service in the restaurant alone cost them two points.

The accommodation is clean and there is plenty of parking. However, it is suitable for those who drive on foot. There are no pajamas provided. The bath products, hair care products, and nourishing creams are so good that you might want to buy some to take home. There is a coin-operated washing machine with a wide selection of detergents. The digital door is difficult to open, so you have to wait for the right moment. Overall, it is worth it and a good choice for those who love peace and quiet.

The hotel's remote location means you need to pay attention to the shuttle schedule. It's a 30-minute drive to the nearest town, Iiyama, but the resort itself is self-contained. It has souvenir shops (duty-free) and an unmanned convenience store, making it excellent for ski training and holidays. The hot spring is also fantastic. While there's some variety in the breakfast and dinner, after 5 days it does get a bit repetitive. I'd suggest more variety and improving the taste of the dishes. Overall, I was very satisfied this time.

This is the best hotel for visiting Jigokudani Monkey Park; you can walk there easily. The facilities are a bit dated, but considering I've stayed here multiple times across two generations, it maintains a certain standard. Plus, there's a fantastic indoor heated pool. I've stayed here twice already.

This hotel delivers everything you want from a family holiday. Although it is situated away from the centre of the village, we found this to be an advantage for our family, preferring a quiet location. Only 5 mins walk to the Chuo main terminal, where you can catch the free local shuttle bus to the ski fields. Getting to the hotel from Iiyama station was also easy via Nagaden Bus No.9 from bus stop 2, which drops you off right outside the hotel (last stop). We had breakfast and dinner included. Dinner was exceptional with a different Japanese 10-course menu every night. We also added the optional extras which had horse meat one night, and A5 wagyu on other nights. Onsite onsen was great after a full day's worth of skiing. We also found the hotel staff extremely helpful and friendly, and Yumi was on hand to help with any odd requests. Thank you to the whole team for an unforgettable holiday experience!

位置：酒店在滑雪場附近，其實開門正對雪場，滑雪會非常方便。交通的話，距離最近的是飯山站，從飯山站到酒店大概10來分鐘車程，如果不是自駕就不太方便了。 房間：有日式有洋式，乾乾淨淨中規中矩。 設施：底樓的温泉很贊，非常大。累了一天最開心的就是泡個温泉吃個冷飲了。 餐食：日式的料理，很豐富，蠻好吃的。 整體上很不錯的酒店，很日式。服務員不是都會説英文，但很客氣。

I would like to take a moment to express my sincere appreciation for the excellent service provided by one of your hotel staff members, Ito-san. During my stay in Hirugami No-Mori, Ito-San went above and beyond to ensure that our experience at your onsen/hotel was a memorable one. Despite the language barrier, Ito-san's attentive nature and willingness to go above and beyond to assist me in navigating the area made a significant difference in my stay. Her use of Google Translate to communicate with us was impressive and demonstrated her dedication to providing top-notch service. I was thoroughly impressed with her professionalism, positive attitude, and exceptional customer service skills, which were evident in every interaction I had with her. Her talent is remarkable, and I hope that your hotel will continue to support and develop her professionally. Please convey my heartfelt appreciation to Ito-san, and please recognize her outstanding work. She is a true asset to your onsen/hotel, and I look forward to visiting again in the future. Thank you for providing me with a memorable experience, and I wish you and your team continued success.

Except for the inconvenient location, everything else is good You must drive to get there! Their service is superb! The room is very large and there is a fire in the hotel

There is a bus transfer from the JR Keke Station to the hotel, and the traffic is quite convenient. The mountain is relatively quiet, the hotel staff is English, the service is in place and warm. There are lakes, woods, mountains, hot springs and snow fields in the resort, where you can enjoy a few days of peace of mind. On the second day of our stay, we went to the far ski resort. The hotel staff helped to book a taxi. We also asked if we need a taxi to return. After confirmation, I also helped the driver to confirm the return time, which greatly helped us communicate with the driver. (There are more local tourists in Japan here, and the English level of restaurants and drivers is limited)