Booked here through trip.com for twin room. Arrived at hotel who said been booked as king room. Were very helpful and changed room and put single bed in with double as no twins left. Receptionist stated frequently have this issue with agents booking hotel.
Issue resolved easily. Staff friendly and helpful. Room clean, beds comfy. Great location for NEC, BP PULSE LIVE AND AIRPORT.
Lovely staffs, It felt warm when a staff greeted me in the morning with a bright smile, the room was tidy in the morning when I got back. Room very clean, toilet and bath was clean as well. Had no concerns felt very safe. I would definitely recommend to use. Rooms are big and convenient.
Curtains were undersized for the room so was woken up at around 05:00 by daylight light coming through did complain the night before and in the morning was informed that someone would come up to have a look but no body turned up
Britannia Hotel Coventry
The hotel is very close to the main tourist attractios.:
The room is comfortable and spacious, it provided a lot of room for good night resting and relaxation.
The bed is comfortable, sleeping quality is good!
There are hairdryer, electrical kettle, room heater to be used, the heater was useful since it was raining at night
.
The bathroom is spacious too, you can do your night rites and morning routines there comfortably.
The WiFi and the movable heater are working nicely, yeah!
We chose this hotel, about a 30-minute drive from home, for a one-night stay so the kids could go swimming. They were so excited before we even left. After checking in, we rushed to the pool, only to be told that children weren't allowed after 6 PM and could only use it after 9 AM the next morning. However, check-out was at 11 AM, which left very little time.
So, I contacted Trip.com customer service to request a late check-out. During the first call, the hotel said they would charge £10 per hour for late check-out. We expressed our dissatisfaction, and thanks to Trip.com's proactive coordination, the hotel finally agreed to a free two-hour late check-out for both rooms. The kids had a fantastic time the next morning, which was a huge plus.
The hotel is newly renovated, and the overall facilities are quite good for a UK hotel. Dinner was also decent, though the steak was a bit disappointing. Luckily, the waitstaff were very friendly and didn't charge us for it. IHG's service philosophy was generally well-reflected.
However, the hotel seemed a bit understaffed. There were only two people at the front desk, so checking in required a bit of a wait. After check-in, no one showed us to our rooms, and the layout was a bit confusing, making it easy to get lost. I hope the hotel can improve in this area in the future. Also, it would be even more appealing if they could add some family-friendly room types.
Thank you to all the team at Redwings Lodge
Who look after you so well ,they treat you like family and always with smiles .
Again everything very clean and in good order and this is a an old building so not an easy task .
The bed comfy ,lovely linens and fluffy towels , tea coffee available in room and more if you run out .
Everything you need outside ,cafes ,eateries pubs and shops .
Buses to Birmingham Center and Solihull with its train station .
So it’s got everything and much more at a reasonable price .
Again Thank you all , till next time .
The hotel is on the side of the road, the route is not set, the car is easy to detour
Very Good
9 reviews
8.1/10
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