Good location less than 10 minutes walk from the theatre and market.
Plenty of on street parking around the side streets.
Cool lounge with free coffee and juice.
Very friendly staff who were great when asked for extra pillows.
Room and bathroom was very clean. Windows quite thin and noise could be heard from the street and other guests leaving rooms.
The hotel is new and clean. The staff is very friendly and outgoing. It takes 20 min to get ot the old city center by walk. Overall we really enjoyed our stay and the room. The only issue was the minibar containing a beer bottle refilled with water left by previous guests and empty complimentary water bottles at the check in and after the housekeepers visit. And the smart tv doesn’t connect to the phone (the code given is no longer valid) nor opens YouTube, so we could only watch Spanish television.
Fully satisfied. Friendly staff. It was possible to check in before the stated time. They had as well the very convenient service - the storage room, where you can leave your luggage after checkout.
The room was not ventilated and had a strong odor. The hotel has a great location, excellent service, a warm and comfortable room, and a rich and delicious breakfast. I was very satisfied!
2. The hotel staff was very friendly and attentive, the room was clean and tidy, and the facilities were complete. The hotel gave off a warm and comfortable feeling, making it perfect for a family trip.
3. The hotel's environment is beautiful, the service is excellent, and the value is very good. The breakfast was varied and highly recommended!
4. The hotel's location is very convenient, with a wide range of amenities nearby. The room was spacious and bright, and the bedding was comfortable. Overall, it was a great stay.
5. The service was very attentive, the room was clean and tidy, and the facilities were complete. The overall atmosphere was warm and welcoming, making me feel right at home. I would definitely stay at this hotel again.
Download the app to get the full hotel review... 1. The hotel has a great location, is very convenient for travel, and has a beautiful view. I was very satisfied! 2. Friendly and attentive service, staff...
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Hotel Review Reviews
Part 1: Hotel Review Responses
1. Dear guest, thank you for staying at New Xilian. We are sorry to learn that you were dissatisfied with our service. Regarding your concerns, we sincerely invite you to call the front desk or contact the lobby manager at your convenience to provide us with the details so we can improve. Thank you again for choosing New Xilian. We hope this experience will not undermine your trust in us and we look forward to seeing you again.
2. Dear guest, thank you for staying at New Xilian and taking the time to share your experience with us. We are committed to providing every guest with better service. Regarding the soundproofing issue you mentioned, we will report it to the front desk. We will arrange a quieter room near the residential area next time you stay. Thank you again for choosing New Xilian Business Hotel and hope this experience will not undermine your trust in us. We look forward to serving you again on your next stay.
3. Dear guest, thank you very much for staying at New Xilian and leaving us your valuable feedback. The entire hotel staff sincerely apologizes for not meeting your expectations. The hotel management has reviewed your comments and will continue to improve our service quality. We look forward to your attention and welcome you back.
Read More Feedback Smart Summary This article is a collection of positive hotel reviews, including guest comments and the hotel's responses. 1. The hotel has always been committed to...
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Good hotel in a great location if you want to be near the Ciudad de las Artes y las Ciencias, if you wish to be near the old town its not so good.
The hotel is about a 15 minute walk from the metro but there are bus stops nearby, if you wish to explore other parts of the city.
The hotel itself is located next to a shopping centre, one of the hotel exits leads directly into the shopping centre, it has quite a few restaurants there as well as shops.
The rooms are fairly spacious, the bathrooms are quite nice, although i didnt like the sliding door, I would much prefer a normal shutting door.
Breakfast wasnt the best , the ”hot” food was always luke warm at best. While there was quite a selection of food to chose from, it was mostly quite basic and nothing exciting.
Bizarrely they played music in the corridors, which you could hear from your room, maybe its just me but I thought it was a bit strange.
Ultimately a nice hotel, nothing amazing
The facilities were really good, the staff attention was excellent, and the food was very good. On the negative side, I'd point out the limited parking spaces. Otherwise, everything was excellent.
A very convenient hotel in terms of transit. The basic comfort level is fully provided. Clean and tidy rooms. Excellent shower rooms. The bed linen is fresh and clean, which makes your sleep comfortable - which is the main thing for transit. Nearby, 100 meters away, is an excellent restaurant - Bikers. I recommend both the hotel and the restaurant!
The reception staff were very friendly, the room was very large, the housekeeping service was excellent, and our request in the online booking comments for a large double bed was respected 👍
I travelled for a city break with my adult son. We stayed as bed only option but there was a breakfast option available. In the reception area there was a free hot and cold drink dispenser available 24/7 along with fruit. The receptionists were polite and helpful. The room was clean, towels were provided, the beds were very comfortable and the shower was powerful.
We couldn’t fault this hotel for its location, less than 5 minutes from the train station and airport bus (C-6), in the heart of the new town and only 12 minutes walk from old town. It took around 15 minutes to walk to the harbour front.
We would highly recommend staying here, we did a lot of research before booking this hotel and was extremely pleased with our choice. If you want a clean and comfortable room to come back to after a day of touring Alicante and its surrounding areas, then this hotel is perfect.
Amazing
72 reviews
9.4/10
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9.4/10
Amazing
Absolutely charming hotel right in the centre of Pensacola. A bit of a walk up but not too bad and easy if luggage is light. Service is nice, rooms great and breakfast outstanding. Highly recommended.
Excellent hotel and location. Upon arrival, we were given a two-bed room. My partner and I went with them. I realized I had made a mistake when making the reservation. We called reception and they upgraded us to a city view room for free. The rooms are beautiful and the staff is very friendly.
Great location not far from the railway station, bars, restaurants and supermarket. Basic accommodation but comfortable and clean. AC worked well. Staff were helpful and friendly 🙂
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