Posted on Aug 29, 2025|Deluxe king Room
Guest UserI stayed there for 5 days, overall a pleasant experience though I can see a few points of improvement, seen the brand Marriott.
Small IT issues with the key, which continued to demagnetise despite my maximum care. I had to return to reception at least 5 times.
The part which should improve more is the service at the restaurant, waiters look young and junior, though definitely patient and motivated. They should possibly pay more attention to all customers especially during busy periods, when it was almost impossible to have eye contact with them.
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Price per night fromIDR 1,578,807
Posted on Jul 26, 2026|Luxury Suite
Guest UserGreat location, lovely appartment
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Price per night fromIDR 2,201,810
Posted on Jul 6, 2026
Guest UserLocation for thr airport is the only reason you would stay here. Family room was the smallest possible size, as an IHG former platinum member I have stayed in some great hotels. This isn't one of them. The fold down bed in particular was as crude as it was nearly unsleepable. Breakfast at 4 am was a plus, but won't be staying again. Staff were kind and helpful, is what is. Room close to the terminal, but a poor one at that.
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Price per night fromIDR 1,376,464
Posted on May 25, 2026
Guest User
Stayed at this hotel many times,never really an issue,but to be fair fell below standard this time,toilet bowl was filthy when we arrived,air con wasn't working ,room was so warm,tried calling reception. Several times no answer,went down to ask for fan and I appreciate the guys were busy checking people in but waited over an hour had to go back to reception,guy who had spoken to previously about a fan was nowhere to be seen and hadn't passed it over to his colleague poor guy was all harassed ,eventually they appeared with 2 fans to apologise ,great hotel normally but kind of fell short this time
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Price per night fromIDR 1,056,976
Posted on Aug 19, 2024
Guest User
Hotel seemed a bit tired and in need of some tlc, staff all friendly when spoken to and bar staff helpful. Bar area seemed a bit cramped and awkward. Our room was supposed to be executive but felt pretty cramped. Have stayed elsewhere for less and had more space. The bathroom had nowhere to put toiletries in or out of the shower and the toilet in a very enclosed space between the wall and the glass shower door. Actually banged my shoulder on the toilet roll holder! Room was clean but bed was rock hard and neither of us managed to get much sleep due to having to keep moving off the numb joint so often. The room was on the second floor and absolutely roasting so had to keep the fan on all night which was really noisy as well. Breakfast was plentiful and set out well but a bit tasteless. Overall disappointing stay for our anniversary.
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Price per night fromIDR 1,674,654
Posted on Nov 23, 2025
Anonymous User
Hotel was lovely, entertainment was great but the dinner was awful
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Price per night fromIDR 2,031,416
Posted on Jan 6, 2026
Guest User
The experince as a whole was fantastic and I would stay again. It was very convenient for me also the food and the bar as very asily accessed.
The room however was lacking in charging facilities by the bed......there are none! I find this strange in the modern world that there is no possibility to charge even a phone eitther side of the bed.
The breakfast quality was not as should be, everything for a good a hearty scottish fried breakfast was either dry, cold or rock hard!
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Price per night fromIDR 2,366,880
Posted on Aug 16, 2022
Guest User
Staff very kind and helpful. Although I agree with energy saving, a small room with a window that does not open and the air conditioning that does not cool off at the desired temperature is not acceptable (a completely ineffective gradation is set). That the room was small was already evident from the booking, but the information on the restriction of opening the window for safety (a few cm) was completely hidden. Not exactly in the city center.
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Price per night fromIDR 1,584,132
Posted on Jun 30, 2025
Guest User
Stayed one night in room number one. There was a loud humming noise coming from outside the bedroom window. I spoke to the hotel about this and was told the appliance would turn off at 9pm. We came back from the gig around 11.30pm and it was still running. It continued to turn on and off throughout the night. If we had been staying longer i would have complained and moved rooms. There are other reviews on here about noise issues in this hotel.
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Price per night fromIDR 1,192,758
Posted on Jul 9, 2026
Guest UserBeautiful hotel, spotless. The spa was absolutely amazing. The only down side was 2 of the bars were closed, seeminley due to staffing issues, we had been looking forward to trying them. The only place to eat was the a la carte restaurant but the food and staff were absolutely lovely. Also the spa staff were fantastic, thank you, will definitely be back.
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Price per night fromIDR 2,406,816