Genting Grand Hotel

Excellent location! This hotel is perfect for a family ski trip! Staff service is also excellent. The only problem is that the room is too cold. The room with the terrace kept getting cold wind, making the whole room feel cold and making it difficult to sleep. The heating was not hot enough, but fortunately the housekeeper, Sister Tao, took the initiative to add two heaters for us, so it was a little better! Many thanks for her help. I hope the hotel can improve the room heating measures so that guests' stay experience will be better.

Excellent experience. Beautiful, clean corner suite overlooking the mountains. Professional and well-informed staff. Bell Hope carried my luggage and the staff made check-in and check-out easy. Clean, warm sheets.

Genting Grand Hotel is a naked "selling dog meat under the guise of sheep"! A few days ago, I stayed in the North Wing Apartment Suite of Genting Grand Hotel. The facilities were OK, but the room was extremely dry. Even the humidifier was useless, which caused nosebleeds. The experience was greatly reduced. I thought this was the worst part, but I didn't expect that today's South Wing Apartment Suite gave me a deeper "surprise"! Because there was no room in the North Wing, I had to book the South Wing Apartment Suite. I thought that it was also called a "grand hotel" and the facilities and services were at least similar. The result was a nightmare! After arriving at the hotel, I was told that the check-in for the South Wing had to be handled at another place 150 meters away. I dragged my luggage through the cold wind outside to the South Wing front desk to check in, and found that the so-called "apartment suite" was not like an apartment at all, but more like a cheap and fast hotel. The room area was less than half of the North Wing, and it was cramped and depressing. The most outrageous thing is that the room rate here does not include Yunsutong! I can only buy it out of my own pocket. This is simply a blatant fraud! I complained to the front desk, and the manager said in a "weird" way that I couldn't get a refund if I used Yunsu Universal, but I could change rooms and I had to pay the difference. Do I have to pay more to get reasonable service after being cheated? Genting Hotel, the behavior of selling dog meat under the guise of sheep is simply outrageous! I advise everyone not to choose this hotel for skiing, so as not to be defrauded and ruined! I will report to 12315, and hope that this behavior will be severely punished!

Very good, the three of us got a free room upgrade, the overall quality of the room was good, and we had dinner at Yang Xie Zi, which is recommended! In addition, we watched the spark show at Taizi Secret Garden.

First of all, the room is very good. It is the kind of hotel that is an apartment with two beds and a bunk bed. It is especially suitable for our two children. One room is enough for family travel, and the room has two bathrooms. The bathroom outside only has a toilet and a sink. The bathroom inside has a bathtub, a shower, a toilet and a sink, which is very convenient. When a person takes a shower, there is also an outside bathroom to go to the toilet. Generally speaking, the environment of this hotel is ok. There is no view in the room we live in. He sees the hotel opposite, but generally speaking, this hotel is ok, because we went there during the 11 period. The cost performance is very high, but there is nothing to play around. The main thing is to do the cableway, and then go up to the service. This service is ok, for example, some of them gave us the ropeway tickets, but we need to make up the difference for the children, because each room only gives two children and they need to buy them separately, including breakfast. Although this room has four beds, it only gives two breakfasts. The other two breakfasts need to be paid by themselves, and the children also need to pay. I think this can be improved. It can be given according to the number of people staying in the room. Overall, it feels good.

The hotel service is very good, from the front desk manager to the room staff When we checked in, because the king-size bed was fully booked, they took the initiative to upgrade us to a suite. The room is very spacious and sunny 👍🏻 When we checked out, we dropped our bracelet in the room again and thought we would never find it again, but the hotel quickly replied that they saw it and sent it back. I was so moved that I burst into tears!! I am very happy to have it back. The hotel facilities are very complete, the gym is very large, the swimming pool is right next to it, and there are many businesses settled in the hotel. During the ski season, there are also Heytea Starbucks Hotpot Wolfgang. At other times, there is also the hotel's own restaurant. Qinglong Sichuan cuisine is delicious, and the lawn is great!