I stayed over with a friend coming from Spain, from the 9th March to the 10th of March booking ref: BK034635/1. we book this hotel cause it was categorized as a "SPA HOTEL" close to London. WHAT AN ABSOLUTE LIE! do not book it, upon arrival the ONLY "POOL" was a little mini jacuzzi outdoors, and a sauna ( that was the spa facilities) the "pool" if you want to call it that way, didn't even worked! and nobody sent an email, informed us before that it wasn't working (most people staying there were going for the "spa") , they made us wait 1 hour for the check in even though we arrived 1 hour before. They did gave us a bottle of prosecco as complementary, and The F&B manager (Which I cant remember his name) said they will refund £30 p/p for the pool incident, it has been 2 weeks, and IS IMPOSSIBLE TO GET THROUGH THEM! no one picks up the phone, Don't waste your money and your time, my gym has MUCH BETTER FACCILITES than this "SPA HOTEL"! A REALLY AND TOTAL LIE!