Hotel-Pension Wild

Still my favourite place to be enjoying my beloved Vienna. It’s top location, comfortable well-furnished bedrooms, healthy breakfasts,and the friendly staff, particulary the highly esteemed Manager Christian and Owner Pascal ready to help whenever needed. make it home from home to me.

Beware, 4.5 rating may not truly represent the true rating. For a hotel that had a respectable 4.5 ratings on Google, we were faced with disappointment with the customer service at this hotel. It was going to be our first trip to Vienna. We stumbled upon this hotel on *********** and wanted to give this place a shot. We have asked the hotel if we can move our booking. The staff who answered us said sure, and we followed his instructions only to realise his instructions made us lost our booking. We then requested for assistance, and the hotel manager, Christian replied to us with a really rude manner and even ending the sentence with a big "!". Oh, and he asked us to find a better hotel. Which is very odd, we have never come across a hotel turning their guests away and asked us to find a better hotel. Does this mean their hotel is not a good hotel? We were shocked to believe a manager from a 4.5 rating on Google would treat his potential guests with an attitude like his. What's worst was the fact that he didn't say sorry for the mistake they have made which caused us to lose the booking, until days later. Our family members who originally wanted to give this hotel a shot, were sad to hear that such treatment exist from the hotel's end. We then asked the hotel if they could do anything to rectify their error. And, unfortunately, again, we were treated with another round of shock and disappointment when the hotel owner responded that they would take legal action against us. This made us quite confused. Long story short, the hotel should go for customer service training course, so that they will learn how to greet and approach guests with good attitude. Till then, according to Christian's advice, find a better hotel

Hotel is very dated and basic. Reminds me of a school dormitory or military quarters. No luxury AT ALL. The final piss off was no air condition , no fridge in room and only one outlet to charge your phone . The staff was amazing and very friendly. The breakfast buffet was all right. My one issue is the state of the hotel. Its not dirty but very basic and rather uncomfortable for a restful holiday. For what they charge for their room, I was able to get Motel One in Vienna at 90 Euro per night..(there are 3 or 4 in Vienna in great locations). Motel one is very new and chic.

My room, 408, was large single with a fine bathroom and a free safety-deposit box in the wardrobe. It was spotlessly clean and the bed was comfortable with a large window that opened giving fresh air needed at night. The staff were very pleasant and the buffet breakfast was great. A fine Orange juice ... fresh rolls and breads, ham, sausage, cheese etc + cereals, Jams and boiled eggs. Choice of Tea or Coffee. I was very pleased with my stay. Anthony K

Once upon a time, this building was likely an elegant apartment building, but it is not anymore. The "lobby" area was dingy, the elevator holds two people with luggage. It stops on the landing between floors, so you have to walk up a flight of stairs to get to the rooms. The room itself was clean and compact, with a small refrigerator. We discovered that the door did not bolt from the inside, which frightened my daughter. No A/C, no fan, so we opened the window as far as it would go and hoped no bird flew in. The towels were thin and very worn; two had holes. I booked this hotel after reading the positive reviews of others on this website. Now I wonder whether they were really talking about the same place. Very disappointing.

Very clean, quiet and friendly hotel just off the main town but walking distance to metro, good restaurants and many if the attractions. Room equipped with everything including a shoehorn, corkscrew and toiletries. Breakfast buffet style with something for everyone taste with pots of fresh coffee and tea. Close to the Museum Quarter, the Wiener Rathaus and the 2 history museums. Will definitely use again on our return to Vienna