Guest User
December 20, 2022
Used this hotel with a friend for a 2 night 3 day trip to Shimane and Tottori. I made a reservation for the ``All-you-can-eat buffet of domestic beef, turban shells, and Daisen chicken'' and went to the dinner venue, but the food I was looking for was not there. When I asked the staff, they said, "That buffet is already over." Seriously, how did you manage to make a reservation for the buffet plan, which is already over? ? ? was. That's what I was looking for, and even though I booked an inconvenient hotel in the mountains. I asked the staff, but they only apologized in words. Is it a violation of the Act on Premiums and Representations? When I told him that I would like to consult with the Consumer Consultation Center, he responded with a mysteriously aggressive response. I can't help but think that they're taking advantage of the customers, and I couldn't sense any sincerity in the staff's response. The inside of the hotel, including its aging condition, is as other posters have written. It's old and dirty with stains on the floor. The only good things about it were the size of the room and the open-air bath. That's all ⭐︎2. And on the morning of check-in, the parking lot was difficult due to snow. Of course the main road had been shoveled, but the gentle slope connecting the entrance and parking lot was not shoveled to a large extent. The snow was compacted and felt slippery and dangerous. Since most of the guests are middle-aged and elderly, wouldn't it be very dangerous if the snow is not shoveled properly on such slopes? There didn't seem to be any staff members who could give that kind of attention, so I shoveled the snow myself. It looked like a big, long-established hotel, and there were tour groups there, so I honestly felt like the hotel had poor service. I don't feel like there is any corporate effort to improve the hotel's service. As other posters have written, they respond to customer feedback with a grain of salt, or from left to right. If I had read the posts here first, I wouldn't have made a reservation. It was a good learning experience. I will be contacting the Consumer Affairs Agency's Labeling Division (in charge of information management) and the Consumer Consultation Center soon. If you are thinking of staying here, we recommend that you reconsider.
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