This hotel is the worst kind of business. Took our money and then took another reservation over us. Catherine Powell said she notified us through email. What really happened she sent an email through ********** which comes through looking like an advertisement.
Meanwhile I received emails from ********** say our booking was garunteed on the 12th and 16th She could have called or texted but no and she had the wrong dates anyway say it wasn't available JUNE 17th, 18, 19 and 20th. My reservations were JULY 16th, 17, 18, & 19th. Then she refuses to refund our money or assist us in anyway. First she said ********** has it. Then she said if she refunded the money it wouldn't be all of it because of the commission. In the end we ended up paying a lot of extra money for a place to stay and the only hotel we could find was in Geneva 45 minutes away and I still don't have a refund.