Guilaiju Boutique B&B (Futian Port Branch)

Guilaiju Boutique B&B (Futian Port Branch) Reviews

Guilaiju Boutique B&B (Futian Port Branch)

First Floor, Building 139, Shixia Xicun, Fubao Street, Xinzhou Road, Shenzhen, ChinaView Hotel Details
Guilaiju Boutique B&B (Futian Port Branch)
Guilaiju Boutique B&B (Futian Port Branch)Guilaiju Boutique B&B (Futian Port Branch)Guilaiju Boutique B&B (Futian Port Branch)
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Guilaiju Boutique B&B (Futian Port Branch) Guest Reviews

4.3/5
Very Good
434 review
Verified reviews
Location4.3
Amenities4.3
Service4.4
Cleanliness4.3
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All Reviews(434)
Positive reviews(383)
Reviews with photos/video(91)
Classy environment(56)
Easy to get around(48)
Great value for money(36)
Close to metro(23)
Many amenities(21)
Average sound insulation(16)
Many dining options(15)
Friendly front desk staff(10)
Negative reviews(51)
Anonymous User
Fresh Double Room
Stayed in Apr 2024
Solo travellers
4 review
0.5/5
Posted on Apr 28, 2024
First of all, the hotel is in a complicated location, in a small alley between residential buildings. The map positioning is wrong, and the buildings are close to each other and it is quite difficult to find. In addition, the environment is poor, and the facilities and hygiene are not satisfactory. There are reptiles like small centipedes on the walls of the room, and the temperature control of the hot water for showering is poor. The water is boiling all the time (this seems to be a common problem of all cheap hotels). I dare not touch it, but considering the price, I can bear it. If it is just because of these, I will not come to give a bad review. What makes people angry is their outrageous service attitude. First of all, I know that they do not have a 24-hour front desk, but it is strange that there is no one at the front desk when checking in in the afternoon (4 o'clock) and checking out in the morning (9 o'clock). No one answered the phone, and I waited for a long time every time. I never saw someone at the front desk. The worst thing is that I forgot the pillowcase I brought with me on the bed when I left. I reported it to them on the day of check-out. I asked them again at noon the next day, and they replied to me, and actually told me that they threw it away when cleaning the room? So you can just decide to throw away the things that customers forget without contacting them? It's really outrageous. They even made up a lot of excuses, saying that they threw it away because it looked old? It's really a terrible accommodation!
Original TextTranslated by Google
Response from Property: Dear guest, hello! Sorry! Please evaluate rationally. You sent a message at 23:41 after you checked out saying that you forgot a pillowcase. This pillowcase is a torn old towel. The auntie did throw it away as garbage. I also apologized to you and explained the situation. If it was not torn, the auntie would not throw it away. We have picked up countless customers' belongings and notified them to return them. We did not receive any feedback from you during your stay. Our price-performance ratio is already very high. Please reflect the problem objectively and truthfully and treat consumption rationally.
CJ
Fresh Double Room
Stayed in Mar 2024
Couples
12 review
3.2/5
Posted on Mar 30, 2024
The bed is very comfortable, the size is OK, the decoration is nice, and the location is not difficult to find. However, there is only 1 towel for 2 people, the shampoo and shower solution are too mixed with water and it is difficult to use, and the hygienic condition is average.
Original TextTranslated by Google
Response from Property: Dear guest, first of all, I am very sorry for bringing you an unpleasant stay experience. I sincerely apologize to you! The accommodation rules have informed us that any feedback will be actively handled. We opened in 2021, with brand new Gree air conditioning, each room is equipped with an independent drum washing machine, each room has a large bay window for drying, and laundry detergent is provided free of charge. During holidays, our room prices in Futian CBD area are super value choices
Guest User
Privilege Queen Room
Stayed in Mar 2024
Solo travellers
11 review
4.0/5
Very Good
Posted on Apr 3, 2024
The elevator apar**ent is quiet and the room is big enough to hold two large suitcases and one small suitcase. There are refrigerators, washing machines and other living facilities. There are also many places to eat nearby.
Original TextTranslated by Google
Response from Property: Thank you very much for your good comments. Our hotel has been committed to providing guests with high-quality services and comfortable accommodation. Your satisfaction and recognition are our greatest motivation and honor.
Guest User
Fresh Double Room
Stayed in Mar 2024
Family
7 review
2.7/5
Posted on Mar 11, 2024
It's not as good as the photos, the walls and floors are not clean. The service is not very good either.
Original TextTranslated by Google
Response from Property: Dear guest, first of all, I am very sorry for bringing you an unpleasant stay experience. I sincerely apologize to you! We opened in 2021, with brand new Gree air-conditioning, each room is equipped with an independent drum washing machine, each room has a large bay window for drying, and laundry detergent is provided free of charge. During holidays, our room rates in Futian CBD are super value options. Welcome to visit again
Guest User
Privilege Queen Room
Stayed in Feb 2024
Other
16 review
4.0/5
Very Good
Posted on Mar 3, 2024
The room is a bit small, but the boss is friendly. It was quite good to stay there for 4 days. It is nice to have such a B&B when you are away from home.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise for us. We will continue to work hard to live up to your praise. Thank you again for your affirmation. We look forward to seeing you again and wish you a pleasant journey!
Anonymous User
Guestroom - Single Occupancy (Special promotion)
Stayed in Feb 2024
Couples
2 review
2.2/5
Posted on Mar 1, 2024
This is actually on the first floor. I understand that this price is in the urban village. There were actually cockroaches when I went to see the house on the first floor.
Original TextTranslated by Google
Response from Property: Dear guests, first of all, I am very sorry for bringing you an unpleasant stay experience. I sincerely apologize to you! The cockroaches were killed on the same day. Please forgive me. We opened in 2021. The brand new Gree air conditioner and each room is equipped with an independent drum washing machine. It is very cost-effective. I look forward to your visit again.
Guest User
Guestroom (Double bed)
Stayed in Apr 2024
Solo travellers
2 review
5.0/5
Outstanding
Posted on Apr 29, 2024
Very good, clean and tidy, the service attitude is also good
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise for us. We will continue to work hard to live up to your praise. Thank you again for your affirmation. We look forward to seeing you again and wish you a pleasant journey!
Guest User
Fresh Double Room
Stayed in Feb 2024
Couples
43 review
5.0/5
Outstanding
Posted on Mar 28, 2024
Convenient transportation, five minutes away from the subway station, there are food everywhere around, there are shopping malls, there are lion dance performances during the Spring Festival, it is convenient to eat melons, the room has been upgraded, not bad
Original TextTranslated by Google
Response from Property: Thank you very much for your good comments. Our hotel has been committed to providing guests with high-quality services and comfortable accommodation. Your satisfaction and recognition are our greatest motivation and honor.
ZFcaomeizhilian
Fresh Double Room
Stayed in Apr 2024
Business travellers
4 review
0.5/5
Posted on Apr 28, 2024
The hygiene is too poor, no one is staying!
Original TextTranslated by Google
Response from Property: Dear guest, hello! Sorry for giving you a bad experience. The cup problem was rectified at the time. The room you stayed in was also upgraded for free. In the central area of ​​Futian, our price-performance ratio is already very high. Please treat your consumption rationally!
Yanzi780
Special Room
Stayed in Jan 2024
Business travellers
1 review
5.0/5
Outstanding
Posted on Jan 30, 2024
Very convenient, the service is very thoughtful, I added WeChat with the boss, and recorded a video as the specific address was not easy to find. The room was also very clean, thumbs up!
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise for us. We will continue to work hard to live up to your praise. Thank you again for your affirmation. We look forward to seeing you again and wish you a pleasant journey!
Xiaxiaoyi
Fresh Double Room
Stayed in Jan 2024
Couples
9 review
5.0/5
Outstanding
Posted on Jan 24, 2024
The overall price-performance ratio is not bad. The main reason is that it is relatively close to the company. For us, it is convenient and we choose a relatively suitable one nearby.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise for us. We will continue to work hard to live up to your praise. Thank you again for your affirmation. We look forward to seeing you again and wish you a pleasant journey!
Anonymous User
Comfy Queen Room
Stayed in Jan 2024
Friends
2 review
5.0/5
Outstanding
Posted on Mar 22, 2024
The transportation is very convenient and the price is very reasonable. It's a little troublesome to find it in the community, but it's understandable. I will book it again next time I go. In short, it's great.
Original TextTranslated by Google
Response from Property: Thank you very much for your good comments. Our hotel has been committed to providing guests with high-quality services and comfortable accommodation. Your satisfaction and recognition are our greatest motivation and honor.
Guest User
Fresh Double Room
Stayed in Jan 2024
Solo travellers
3 review
5.0/5
Outstanding
Posted on Jan 7, 2024
Great, great, great, great. I came here for an exam. I paid a little extra to get a quieter room. It was very clean and comfortable! Although the room was small, it had everything!
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your good comments. We will continue to work hard to live up to your good comments. Thank you again for your affirmation. I look forward to seeing you again. I wish you success in the exam.
LenomyGZ
Boutique Double Room
Stayed in Jan 2024
Business travellers
1 review
5.0/5
Outstanding
Posted on Jan 7, 2024
Although the room is small, it has everything, including a washing machine. It is very clean and tidy overall, but the drainage of the bathroom needs to be figured out. The overall experience is worth the price.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise for us. We will continue to work hard to live up to your praise. Thank you again for your affirmation. We look forward to seeing you again and wish you a pleasant journey!
Guest User
Fresh Double Room
Stayed in Dec 2023
Friends
1 review
1.0/5
Posted on Dec 27, 2023
This is the first time I give a bad review. It is really infuriating. They said in advance that they didn't need to call us, and they would charge extra for overtime. As a result, two people knocked on the door every hour. We are both girls, and he directly entered the password to open the door. It was too much. Then they talked about the room. When we arrived at the store, they asked us to add 15 yuan to change to a bigger room. We changed, but it turned out to be very small. How small was the original room? The toilet was particularly small, and there was a wall outside the window. The two buildings were next to each other, and we could hear the conversations next door. The bed was not comfortable. My friend and I woke up with backaches. This is the environment for this price. I have nothing to say about this. The main thing is that they opened the door directly! ! I was so scared that I couldn't sleep at all
Original TextTranslated by Google
Response from Property: I don't know if you are blushing. When you check in, you are told that the check-out time is 12:00. If you want to delay, please inform us in advance. Our aunt knocked on the door at 12:18 and no one answered, so she opened the door to check the room. You said that you need to delay the check-out to 15:00, and replaced it with a 5-star praise. At 14:00, my colleague just knocked on the door by mistake and apologized. You bought a light room type, which is crowded for 2 people. You agreed to pay extra for the upgrade after viewing the room. What are you spraying now? If you want the surrounding environment, you can buy a star hotel. Don't you know how much you pay?