Sheraton Shenzhen Futian Hotel Reviews
Sheraton Shenzhen Futian Hotel
No.1 Fuhua Road, Shenzhen, ChinaView Hotel Details
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Sheraton Shenzhen Futian Hotel Guest Reviews
4.8/5
Amazing
7613 review
Verified reviewsLocation4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All Reviews(7613)
Positive reviews(7530)
Reviews with photos/video(1038)
Friendly front desk staff(1057)
Easy to get around(554)
Delicious breakfast(468)
Close to metro(158)
Great swimming pool(93)
Luxurious(80)
Delicious buffet(50)
Loved the night views(43)
Negative reviews(83)
WinWinC
Executive Deluxe King Bed Room
Stayed in May 2024
Family
1 review
Outstanding
Posted on May 20, 2024
My 2nd visit already. Booked executive suite and got a free upgrade to studio suite. Room was clean and spacious. Enjoyed happy hour and breakfast at the Club Lounge on 24/F, a great space with full of privacy and tranquility. Hotel staff are courteous and helpful. Special thanks to the Lounge Manager, Ms. Berry Liang, for her attentive service. Look forward to coming back soon.
Response from Property: Dear Valued Guests, Thank you for staying at Sheraton Shenzhen Futian Hotel. We are so glad that you have a good time with us. We are expecting to offer you full service and impress you with comfortable and relaxing travel experience. Your company is the best encouragement to us. We look forward to welcoming you again in the near future. Best wishes, Sheraton Shenzhen Futian Hotel
MuiGs
Deluxe Twin Bed Room
Stayed in May 2024
Family
3 review
Outstanding
Posted on May 5, 2024
Excellent service and very convenient location.
We love the breakfast😍😍😍.
Thank you front desk staff Vivi for the above and beyond service.
Response from Property: Dear guest, thank you for choosing to stay at Sheraton Shenzhen Futian Hotel! We are glad that this stay experience has met your expectations. Our staff is very happy to do their best to provide professional and meticulous services to distinguished guests like you, so that you can feel the comfort and coziness of "home away from home" during your stay. We believe that our hotel will be an ideal choice for your next trip, and we sincerely look forward to serving you and your family again!
Lena
Superior King Bed Room
Stayed in Apr 2024
Business travellers
1 review
Outstanding
Posted on Apr 25, 2024
great service！quite satisfactory with spacious room and delicious buffet. Good quality of fitness facilities and awesome swimming pool. Very convenient to travel to any main business areas.
6/8
Response from Property: Dear Valued Guests,Thank you for staying at Sheraton Shenzhen Futian Hotel. We are so glad that you have a good time with us. We are expecting to offer you full service and impress you with comfortable and relaxing travel experience. Your company is the best encouragement to us. We look forward to welcoming you again in the near future.Best wishes,Sheraton Shenzhen Futian Hotel
StacFifi
Deluxe King Bed Room
Stayed in Apr 2024
Couples
6 review
Outstanding
Posted on Apr 5, 2024
Welcomed with someone opening the door. Very friendly staff and they could speak English which was lovely. The breakfast was amazing, with loads of variety from western to Chinese. Many options and a big variety. Location is good. Close to many malls and attractions. The hotel room was a lovely size and the bed was so comfortable.
Response from Property: Dear guest, we are glad that you had a pleasant and comfortable stay in our hotel. We look forward to bringing you a comfortable and relaxing travel experience with our comprehensive hotel services. Your company is the best encouragement for us, and we look forward to welcoming you again in the near future. With the most sincere greetings! Sheraton Shenzhen Futian Hotel
Guest User
Studio Suite
Stayed in Mar 2024
Couples
1 review
Amazing
Posted on Apr 1, 2024
The hotel's location is great, and the staff were attentive. Restaurant was a bit crowded in morning session but we were able to have a table within waiting for more than 5 minutes. The only thing can be improved would be the possible drainage seepage right outside our toilet which resulted in an unpleasant odor. Other than that, wonderful stay and would definitely consider booking here again.
Response from Property: Dear Valued Guests,Thank you for staying at Sheraton Shenzhen Futian Hotel. Hotel locates at Shenzhen Futian CBD and close to Shenzhen Convention and Exhibition Center, Civic Center and Futian high-speed Railway station. Exit A of Convention and Exhibition Center of Metro Line 1 or Line 4 is our hotel, which is very convenient. Busy Business Area like Ping An Finance Center, Shenzhen Stock Exchange and Luxury Shopping Mall such as One Avenue, Link City Walk, Center City and Wongtee Plaza are surroundings. We are looking forward to your visit again, we will spare no effort to create more comfortable and unforgettable memories for you.Best wishes,Sheraton Shenzhen Futian Hotel
VisitaroundtheGlobe
Executive Deluxe Twin Bed Room
Stayed in Mar 2024
Family
2 review
Outstanding
Posted on Mar 31, 2024
Bella Wong and Richie Gao provided good service and we have a good stay at the hotel. We come back again.
Response from Property: Dear guest, thank you for choosing to stay at Sheraton Shenzhen Futian Hotel! We are glad that this stay experience met your expectations. Our staff is very happy to do their best to provide professional and meticulous services to VIPs like you, so that you can feel the comfort and comfort of a "home away from home" during your stay. We believe that our hotel will be an ideal choice for your next trip, and sincerely look forward to serving you and your family again!
Guest User
Executive Deluxe Twin Bed Room
Stayed in Jan 2024
Family
16 review
Outstanding
Posted on Jan 13, 2024
Very good experience. My girls and I had a really good time. They let us have late check out until 3 pm so my girls can swim at the indoor swimming pool. Service at the lounge is good too. Annie Xu’s service is outstanding. We will stay again for sure!
Response from Property: Dear guest, thank you for choosing to stay at Sheraton Shenzhen Futian Hotel! We are glad that this stay experience met your expectations. Our staff is very happy to do their best to provide professional and meticulous services to VIPs like you, so that you can feel the comfort and comfort of a "home away from home" during your stay. We believe that our hotel will be an ideal choice for your next trip, and sincerely look forward to serving you and your family again!
Michael Darren
Executive Deluxe King Bed Room
Stayed in Jan 2024
Couples
67 review
Outstanding
Posted on Jan 2, 2024
Very nice hotel with great service. Good facilities and breakfast was really wonderful.
Good location near the shopping mall and very convenient to the train station.
Recommend to stay here. Enjoyed my stay.
Response from Property: Dear Valued Guests,Thank you for staying at Sheraton Shenzhen Futian Hotel. Hotel locates at Shenzhen Futian CBD and close to Shenzhen Convention and Exhibition Center, Civic Center and Futian high-speed Railway station. Exit A of Convention and Exhibition Center of Metro Line 1 or Line 4 is our hotel, which is very convenient. Busy Business Area like Ping An Finance Center, Shenzhen Stock Exchange and Luxury Shopping Mall such as One Avenue, Link City Walk, Center City and Wongtee Plaza are surroundings. We are looking forward to your visit again, we will spare no effort to create more comfortable and unforgettable memories for you.Best wishes,Sheraton Shenzhen Futian Hotel
Guest User
Superior King Bed Room
Stayed in Nov 2023
Couples
6 review
Outstanding
Posted on Nov 19, 2023
Big n clean room. Staff were nice and friendly. Metro connected to mall and hotel. Malls full of restaurant variety. Very convenient. Pool was nice n big. breakfast variety was vast. Will definitely come back again with my family and friends.
Response from Property: Dear guest, thank you for choosing to stay at Sheraton Shenzhen Futian Hotel! We are glad that this stay experience met your expectations. Our staff is very happy to do their best to provide professional and meticulous services to VIPs like you, so that you can feel the comfort and comfort of a "home away from home" during your stay. We believe that our hotel will be an ideal choice for your next trip, and sincerely look forward to serving you and your family again!
Anonymous User
Superior King Bed Room
Stayed in May 2024
Couples
1 review
Amazing
Posted on May 19, 2024
I recently stayed at the Hotel, and it was a nice experience. The central location, efficient service, executive lounge and the comfortable room made my visit pleasant. Special thanks to Vivi and Mary at the front desk for their efficiency and warm welcome.
A
Superior King Bed Room
Stayed in Nov 2023
Solo travellers
5 review
Outstanding
Posted on Nov 13, 2023
Perfect location for downtown Futian and well-presented. Buffet breakfast is delightful. Rooms are clean and relatively quiet. Will stay here again.
Response from Property: Dear Valued Guests,Thank you for staying at Sheraton Shenzhen Futian Hotel. Hotel locates at Shenzhen Futian CBD and close to Shenzhen Convention and Exhibition Center, Civic Center and Futian high-speed Railway station. Exit A of Convention and Exhibition Center of Metro Line 1 or Line 4 is our hotel, which is very convenient. Busy Business Area like Ping An Finance Center, Shenzhen Stock Exchange and Luxury Shopping Mall such as One Avenue, Link City Walk, Center City and Wongtee Plaza are surroundings. We are looking forward to your visit again, we will spare no effort to create more comfortable and unforgettable memories for you.Best wishes,Sheraton Shenzhen Futian Hotel
Guest User
Superior King Bed Room
Stayed in Nov 2023
Solo travellers
7 review
Posted on Nov 4, 2023
Ac is too slow. Took forever to cool and carpet seems not clean. There are other better and cheaper same category hotels nearby. Not going to book again.
Response from Property: Warm greetings from Sheraton Shenzhen Futian Hotel! We have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward. Upholding our commi**ent to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Shenzhen
Iriscty
Superior King Bed Room
Stayed in Apr 2024
Couples
3 review
Outstanding
Posted on Apr 28, 2024
Bella and layla are very nice and helpful
The whole experience stay in this hotel very nice ans satisfied
Response from Property: Dear Valued Guests,Thank you for staying at Sheraton Shenzhen Futian Hotel. We are so glad that you have a good time with us. We are expecting to offer you full service and impress you with comfortable and relaxing travel experience. Your company is the best encouragement to us. We look forward to welcoming you again in the near future.Best wishes,Sheraton Shenzhen Futian Hotel
Guest User
Executive Deluxe Twin Bed Room
Stayed in Apr 2024
Family
1 review
Outstanding
Posted on Apr 28, 2024
Thanks for Bella’s assistance, on my birthday, thanks for her arrangement of my upgrade to Suite and birthday cake, I really enjoy my stay and will come again.
Response from Property: Dear Valued Guests,Thank you for staying at Sheraton Shenzhen Futian Hotel. We are so glad that you have a good time with us. We are expecting to offer you full service and impress you with comfortable and relaxing travel experience. Your company is the best encouragement to us. We look forward to welcoming you again in the near future.Best wishes,Sheraton Shenzhen Futian Hotel
Guest User
Superior King Bed Room
Stayed in Apr 2024
Business travellers
10 review
Outstanding
Posted on Apr 24, 2024
Good location as MTR is just at G floor, no worry even at rainy day. Room is spacious, staff is nice and Bella gives a good help when organizing breakfast.
Next time I will choose Sherton again.
Response from Property: Dear Valued Guests,Thank you for staying at Sheraton Shenzhen Futian Hotel. Hotel locates at Shenzhen Futian CBD and close to Shenzhen Convention and Exhibition Center, Civic Center and Futian high-speed Railway station. Exit A of Convention and Exhibition Center of Metro Line 1 or Line 4 is our hotel, which is very convenient. Busy Business Area like Ping An Finance Center, Shenzhen Stock Exchange and Luxury Shopping Mall such as One Avenue, Link City Walk, Center City and Wongtee Plaza are surroundings. We are looking forward to your visit again, we will spare no effort to create more comfortable and unforgettable memories for you.Best wishes,Sheraton Shenzhen Futian Hotel
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