Hotels near Easy U, Shanghai
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Huaihai Road Area | 3.47km from Easy U
It is a completely different Atour. The staff in the lobby are all smiling and the service is very positive and enthusiastic. A cup of hot tea is in front of me. The temperature has dropped. This cup of tea is so timely.
They are all high-rise viewing rooms with a wide view. The delivery of items during the stay was very timely. When I walked to every corner of the hotel, the staff greeted me positively. The temperature was moderate. The TV in the room was large. It felt like a home theater after turning off the lights. The feeling, the specific check-in experience is very good, I will stay here again next time [呲呲]
GGuest User 2024.10.29
It is a completely different Atour. The staff in the lobby are all smiling and the service is very positive and enthusiastic. A cup of hot tea is in front of me. The temperature has dropped. This cup of tea is so timely.
They are all high-rise viewing rooms with a wide view. The delivery of items during the stay was very timely. When I walked to every corner of the hotel, the staff greeted me positively. The temperature was moderate. The TV in the room was large. It felt like a home theater after turning off the lights. The feeling, the specific check-in experience is very good, I will stay here again next time [呲呲]
Outstanding
764 reviews
4.8/5
Price from
S$ 119
per night
Yu Garden Area | 5.05km from Easy U
Demores staff hotel is very friendly and the service is very great. Everyday after I come back to my room after my trip out in city Shanghai I find my room to have new fresh set of towel, face towels and as well as made up bed. The amenities are truly astounding and they have smart hotel greeting us everytime we come in. I would definitely choose this hotel again if I ever come back.
IIylia Athifah 2024.10.26
Demores staff hotel is very friendly and the service is very great. Everyday after I come back to my room after my trip out in city Shanghai I find my room to have new fresh set of towel, face towels and as well as made up bed. The amenities are truly astounding and they have smart hotel greeting us everytime we come in. I would definitely choose this hotel again if I ever come back.
Outstanding
1550 reviews
4.8/5
Price from
S$ 106
per night
People's Square | 5.22km from Easy U
Opened in 2022, the Weiting Hotel (Shanghai People's Square Changzheng Hospital Branch) is a great accommodation choice in Shanghai. Traveling to the hotel is easy with Shanghai Railway Station located approximately 3km away and Shanghai Hongqiao International Airport roughly 15km away. Transportation around the city is also convenient, with People's Square Metro Station within walking distance. The nearby area boasts an abundance of attractions including Shanghai History Museum (People's Square), Sleep No More and BUS TOUR Shanghai Sightseeing Tour. After a long day of sightseeing, guests can retire to the comfort of the hotel. This Shanghai hotel offers parking on site. When it comes to Shanghai hotels, the Weiting Hotel (Shanghai People's Square Changzheng Hospital Branch) is highly regarded for its excellent facilities. This hotel is particularly popular with those traveling on business.
GGuest User 2024.05.23
The breakfast not good (macdonald) and is the same for the three days.... Advice travellers not to purchase breakfast and eat nearby as there are some famous restaurants nearby
And the dryer is not functioning. Have been drying the clothes for the whole night and end up carrying wet clothes to another place.... The amenities not worth for the price and standard....
The location is good as near to several tourist spots
Outstanding
2223 reviews
4.7/5
Price from
S$ 93
per night
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People's Square | 5.37km from Easy U
The Youli Hotel is one of the newest hotels in Shanghai, having opened in 2021. Boasting a convenient location, the hotel is just 5km from Shanghai Railway Station and 14km from Shanghai Hongqiao International Airport. Being just minutes away from People's Square Metro Station allows guests to explore the city with ease. There is no shortage of things to see in the area, with the Shanghaixingkong Art Museum, Sihang Warehouse Battle Memorial and Shanghai City God Temple Tourist Area all nearby. This hotel makes a great place to kick back and relax after a long day of sightseeing. According to our guests, this hotel provides a very high level of service. For guests traveling with families, this hotel is consistently one of the most popular choices.
WWallyK 2024.09.03
Youli was SUCH an impressive little hotel. It feels welcoming, from the checkin to the finish.
The location is amazing as it is just around the corner from People’s Square Metro, the Urban Planning Museum and Shanghai Museum; there is a Luckin Coffee just opposite the entrance and a small convenience store right next door for any jetlag snacks 😅
There are malls closeby and the bund is just a short walk down from there (really simple).
The rooms we extremely neat, the beds were great, amazing showers and perfectly clean.
The staff were all friendly, no matter who was in front.
We’ll definitely stay there every time we visit 😁
Outstanding
2807 reviews
4.7/5
Price from
S$ 88
per night
People's Square | 5.65km from Easy U
Treasure Hotel is located on the famous Nanjing East Road of Shanghai People's Square, within walking distance of the bustling commercial history of People's Square, Nanjing Road Pedestrian Street, the Bund, Yu Garden, Shanghai Museum, Grand Theatre, SiHang Warehouse and Madame Tussauds. The hotel is easily accessible by walking straight for 200 meters from Exit 14 of People's Square Station on Metro Lines 1, 2 and 8. Metro Line 2 connects you to the Oriental Pearl, Pudong New International Expo Center, National Exhibition and Convention Center, Shanghai Science and Technology Museum, Hongqiao Airport, Hongqiao Railway Station and Pudong Airport, so that your travel can be unimpeded. The decoration design style of the hotel is light and luxurious, integrating romantic French elements, exposed and proficient in the inside, which is an ideal choice for business travel. There is a self-service laundry room in the hotel to make your travel worry-free; The spacious conference room is an ideal place for your business negotiations; Professional gym to help you stay healthy and active during your busy journey; There is also a rich and delicious breakfast buffet to start your day well. The room uses a small intelligent guest control system, so that you can enjoy it easily. The mattress adopts Plante and King Koil series memory mattresses to provide you with a comfortable sleeping experience and meet the needs of different business travelers. Treasure Hotel is a curated destination for you to explore a personalized approach to urban travel. Choosing us is to choose a wonderful journey for you to start an unforgettable trip to Shanghai.
IIcyJade 2024.11.01
Lots of Choices of food and shopping area is just around the corner. Going out and shopping and dropping off purchases or even asking parcels to be collected is so much easier. There is also free laundry service with a good services by their front desk and the cleaners.
Outstanding
989 reviews
4.7/5
Price from
S$ 118
per night
People's Square | 5.7km from Easy U
The exterior decoration of the hotel reflects the classic European style, while the overall interior style is simple, fashionable, warm and comfortable. The hotel is located on Fuzhou Road, Huangpu District, Shanghai, surrounded by bustling businesses. It is in front of People's Square and behind the Bund. It is adjacent to Nanjing Road Pedestrian Street and Huaihai Road Commercial Street. There are also Yu Garden and City God Temple nearby. Metro Lines 1 and 2 run through it, and bus lines It extends in all directions.
Aalabee 2024.10.20
great location, friendly staff, would stay here again! had a windowless room but was not bad at all especially since we were out all day sightseeing. bathroom was not soundproof which might be an issue for some people but it was fine. the shampoo smelled nice and they provided water, slippers, soap, cotton buds. would recommend.
Outstanding
3035 reviews
4.6/5
Price from
S$ 75
per night
People's Square | 5.72km from Easy U
Opened in 2023, the WOW HOTELS offers travelers a pleasant stay in Shanghai, whether for business or leisure purposes. Boasting a convenient location, the hotel is just 4km from Shanghai Railway Station and 15km from Shanghai Hongqiao International Airport. The closest major public transportation, People's Square Metro Station, is only 400m away. There is no shortage of things to see in the area, with the The Bund, Garden Bridge and Madame Tussauds Shanghai all nearby. This hotel makes a great place to kick back and relax after a long day of sightseeing. Our guests consider this hotel to have excellent service. This hotel is a popular accommodation for guests traveling with families.
GGuest User 2024.05.19
Location is pretty convenient to East Nanjing road, and has quite a few food options that is either 24 hours or opens till late. WOW Hotels is about 10 minutes walk with luggage to the metro stations. Hotel security uses camera/facial before access to lift area. Daily house keeping with bottled water is provided. Friendly staff members.
Outstanding
4662 reviews
4.6/5
Price from
S$ 118
per night
People's Square | 5.8km from Easy U
The Elong Hotel is one of the newest hotels in Shanghai, having opened in 2021. Boasting a convenient location, the hotel is just 4km from Shanghai Railway Station and 15km from Shanghai Hongqiao International Airport. Just a short walk from East Nanjing Road Metro Station, traveling to most city destinations is a breeze. There is no shortage of things to see in the area, with the The Bund, Garden Bridge and Bund Sightseeing Tunnel all nearby. After a long day of sightseeing, guests can retire to the comfort of the hotel. Guests of this Shanghai hotel can make use of the parking facilities. There's never a dull moment at this hotel, our guests indicate that the facilities are excellent. This hotel is a popular accommodation for guests traveling with families.
AAmanda Suzy Lee 2024.10.21
It's rated as 4 star according to trip.com, but we felt it's not up to the 4 star standard! We live the location (very convenient to the bund and nanjing walking streets), we love the rooms, very clean, smell nice and comfortable! We love the housekeeping - clean and attentive. BUT, the staff professionalism and service standards are really average.
- i made bookings 3 weeks in agave m advance and sent 2 requests prior to check in but NEVER get replies from the hotel. For a 4 star hotel it's unprofessional.
- i need help to getting a wheelchair for my 81 years old mum, only to be brushed off by the staff at reception and the so- called helpful wechat customer service support with unhelpful and uncompassionate replies. They did not offer to help in any manner no matter how urgent my request was.
- there were only 2 lifts and hence very long waiting time
- the walkways to the lifts and on M floor to the breakfast restaurant look and feel like an abandoned walk way, don't feel like in a 4 star hotel at all! Really sub standard.
The overall customer service experience i have is really not satisfactory. I think this is common in the Shanghai low hospitality and crudeness, which is a shame as shanghai is such a nice city, the ppl should be nicer too!
Elong should really improve on the staff professionalism, customer service and helpfulness - high standards should be strive in hospitality. And we paid very high price for the rooms!!!!
Outstanding
7180 reviews
4.8/5
Price from
S$ 129
per night
People's Square | 5.8km from Easy U
The Hotel Chalet Shanghai was recently opened in 2021, making it a fantastic choice for those staying in Shanghai. Traveling to the hotel is easy with Shanghai Railway Station located approximately 4km away and Shanghai Hongqiao International Airport roughly 15km away. Just a short walk from People's Square Metro Station, traveling to most city destinations is a breeze. The nearby area boasts an abundance of attractions including BUS TOUR Shanghai Sightseeing Tour, Huangpu River and Sihang Warehouse Battle Memorial. When guests have some time on their hands they can make use of the onsite facilities. This Shanghai hotel provides parking on site. Our guests consider this hotel to have excellent service. This hotel is a popular accommodation for guests traveling with families.
AAnonymous User 2024.10.03
Very clean and modern room (4th floor). Had a nice view. Location is great too, very close to Nanjing shopping street. Easy access to metro stations Nanjing Lu East and People’s square. A lots of restaurants in the area if you want to eat Chinese food (noodles, rice etc.). The staff is friendly and helpful. Specially the girl at the reception when my flight was cancelled. She helped me to call the airline to ask for an English speaking person, to get info on the cancellation. And also grateful that I could extend my room for 1 more night (but the rate was higher). It would be nice if the staff speak more English for foreigner tourists (non Chinese speaking tourists). Luckily Xiao Chao speaks some English and he is kind. Free water all the time. There is a free laundry room (self service) 24hrs. Received a bottle of water and a small gift when I checked out.
Would definitely recommend the hotel.
Outstanding
7366 reviews
4.7/5
Price from
S$ 111
per night
People's Square | 5.84km from Easy U
The Yitel Premium (Shanghai people's Square Nanjing Road Pedestrian Street shop) provides a great place for travelers to relax after a busy day. Visitors to Shanghai will find that the Yitel Premium (Shanghai people's Square Nanjing Road Pedestrian Street shop) is a fantastic accommodation choice. The hotel is conveniently located just 4km from Shanghai Railway Station and 15km from Shanghai Hongqiao International Airport. In addition, People's Square Metro Station is just a short walk away. This hotel is located near many of Shanghai's attractions including Garden Bridge, BUS TOUR Shanghai Sightseeing Tour and The Bund. In their spare time, guests can explore the hotel's surroundings. Our guests rate this hotel as one of the best hotels for cleanliness. This hotel is a popular accommodation for guests traveling with families.
JJannie Pasinee 2024.10.03
The staff is super helpful and friendly. They can speak English. The maid was also super nice and gave us a kindly greet everyday. The room is really clean and comfortable. The breakfast was also good with a variety of choices. The location is awesome and located near the walking street and People's square. Definitely will come back. 100/10!!
Outstanding
6072 reviews
4.7/5
Price from
S$ 92
per night
Top Pick Hotels near Easy U
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Check out our most booked hotels near Easy U from the past 30 days!
No.1
4.8/5
4715 reviewsWaiting Hotel (Shanghai Xujiahui Branch)
Xuhui District, Shanghai | 1.25KM from Easy U
"Classy environment""Friendly front desk staff"
Select dates to view pricesNo.2
4.7/5
3167 reviewsShanghai Xujiahui A.T.HOUSE Hotel
Xuhui District, Shanghai | 0.74KM from Easy U
"Easy to get around""Delicious breakfast"
Select dates to view pricesNo.3
4.5/5
642 reviewsbase WENDING Serviced Apartment
Xuhui District, Shanghai | 1.36KM from Easy U
"Friendly front desk staff""Easy to get around"
Select dates to view pricesNo.4
4.7/5
4112 reviewsCitiGO Hotel Xujiahui Shanghai
Xuhui District, Shanghai | 0.16KM from Easy U
"Friendly front desk staff""Easy to get around"
Select dates to view pricesNo.5
4.6/5
1964 reviewsLIHE HOTEL
Xuhui District, Shanghai | 0.53KM from Easy U
"Easy to get around""Convenient location"
Select dates to view pricesNo.6
4.6/5
2272 reviewsJinJiang Metropolo Hua Ting Guest House
Xuhui District, Shanghai | 1.54KM from Easy U
"Easy to get around""Convenient location"
Select dates to view pricesNo.7
4.5/5
770 reviewsJianguo Hotel Shanghai
Xuhui District, Shanghai | 0.53KM from Easy U
"Easy to get around""Delicious breakfast"
Select dates to view pricesNo.8
4.8/5
3194 reviewsJoya Hotel Shanghai Xujiahui
Xuhui District, Shanghai | 1.08KM from Easy U
"Friendly front desk staff""Great amenities"
Select dates to view pricesNo.9
4.7/5
3629 reviewsAtour Hotel (Shanghai Xujiahui Tianyaoqiao)
Xuhui District, Shanghai | 0.54KM from Easy U
"Friendly front desk staff""Delicious breakfast"
Select dates to view pricesNo.10
4.7/5
3637 reviewsHengshan Garden Hotel
Xuhui District, Shanghai | 0.92KM from Easy U
"Delicious breakfast""Friendly front desk staff"
Select dates to view pricesLatest Reviews for Shanghai hotels
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Find highly-rated hotels with real reviews and ratings to find the perfect stay!
4.8/5
Outstanding
PPenelopeWe just had an amazing stay at this hotel. The room was not only spotlessly clean, but also spacious and comfortable, offering everything one could need for a perfect rest. The location of the hotel is excellent, allowing easy access to various points of interest in the city.
The reception staff could not have been more friendly and helpful, always with a smile and willing to help with anything needed. The breakfast is first class, with an excellent variety that changes daily, making every morning a new culinary experience.
In addition, the hotel offers washing and drying machines, which is extremely convenient. We were provided with all the bottled water we needed and umbrellas were readily available. This is definitely a hotel we will return to - highly recommended!
4.7/5
Outstanding
RRiiyaaSummarize in short : they should keep this place only for Chinese speaker, not recommend for traveller with other languages.
Base from my true experiences, I booked here the night before traveling to Shanghai. Once I check out from hotel in Guangzhou, front desk lady help me called reception at Shanghai Novotel Hotel Chuansha to ask if they can pick me and my partner at Pudong Airport as they advertised for a complimentary shuttle bus.
The lady at Novotel cannot speak English so I passed to the front desk lady in Guangzhou and got to know that I have to book a shuttle bus a day ahead. I accepted this because I read info, just have hope if they could help customer with this, anyway I flew to Shanghai and went hotel by myself.
On the way to Shanghai, I still have hope that receptionist at NOVOTEL will be able to speak English. When I arrived there, I met 3 receptionists and NONE OF THEM CAN SPEAK ENGLISH. We had a tough time to communicate. I have my own language and English, also broken Chinese but we still not understand each other. I had to call a friend of mine in Taiwan to speak Chinese to them.
Again, I wanted to book a shuttle bus to Disney land for the next day and they ask me to have a Wechat app to see a detail and communicate. Since I do not have China mainland mobile number so I cannot make a Wechat work on my phone. My ********* friend still help me out with this.
At that time, another lady came, seem like she work for shuttle bus thing. I do understand that Chinese tone of voice always loud but I cannot see mercy on her face. She consisted that we still need a Wechat. One lady there said, I have to take a taxi without Wechat even though the hotel provided us a free shuttle bus to Disneyland. At this point I a little upset as there is no choice that they can call or set me a time for my travel, _ucking asked me to take a taxi. I do not mind to pay for taxi but we have never been here so we worry about other unexpected factor could happen.
Further more, I went there on my girlfriend birthday to celebrate her birthday. I decided to take it here a last minute and I asked if they could have a card written Happy Birthday to her. Only I know is ”NO CARD, NO CARD!!!! bad service mind ever, disappointed and felt give up with Novotel
Yes, I picked NOVOTEL because I really hope they provided international services. I was a member of ACCOR PLUS and experienced such good services but since I experienced here, I am a failure.
I actually have 2 more nights in Shanghai after 2nights here. I was thinking to move out all the time because me and my partner felt suffocate with a service. I do not talk to them anymore as it is useless T___T
I even tried with my broken Chinese but I cannot feel that they put an effort to serve their guesses. No bellboy, air-conditioning at public area is pretty warm.
To be honest, the place is good, bed is comfy and we tired from playing things in Disney land park so I extended to book for one more night then I do not need to rush for checking out. I went reception floor, this time a girl with glasses, seem kind and she is fluent in English help me check in for my last night here :)
Whole time staying here I kept my mouse shut because don't want to feel unpleasant anymore and I feel like the robot that delivery food downstairs is working better than human lol.
Eventually, I did tried until I can log into Wechat to found that the text were written in Chinese only. I still can travel with a hotel shuttle bus even I do not read thing on Wechat (我看不懂) 😔 I definitely won't be back here even things are good.
Hotel is providing everything we needed which is good but they should hire people who able to speak English or people who able to use translate on google and else to communicate as they open for the whole world guess. Not only Chinese on earth but also another language exists. Last thing, key of hospitality is ”SERVICE MIND”
4.7/5
Outstanding
GGuest Useryou get what you pay for! There’s a reason why it’s expensive! I have stayed in many super five-star hotels in Shanghai! Bulgari is indeed the best here! Details matter! Bulgari reflects it!
First of all, in the first few days of our stay, Miss Vicky, the director of the guest relations department, took the initiative to contact us, added her contact information, and asked us about our check-in time, any needs, etc.! And upgraded our room type for free! The service is very considerate!
After checking in on the day of check-in, he took the initiative to introduce us to the hotel and the room, and thoughtfully prepared welcome fruits, tea and desserts for us! Welcome sign, and luggage tag with our own names...
The room facilities are all very high-end! Very clean! The service is also very good! Good looking, warm and friendly, they made us feel like home!
Breakfast can be delivered to our room, it is delicious and unique!
The gym is very large, and there are dedicated staff to provide water, towels and cut fruits!
In addition, the afternoon tea is delicious! The view from the top terrace is beautiful!
Finally, considering our flight, they also provided us with a late check-out for free! They gave us valuable chocolates and candies before leaving! All in all, I am very satisfied with this experience. I will come to Shanghai again during the Qingming Festival and will continue to stay at Bulgari!
4.7/5
Outstanding
AASLSEnjoyed my stay here very much. The location is very nice and about 20 minutes walk from South Sha'anxi Road metro station. Very bustling area with lots of interesting shops and large malls nearby. Room was a bit small but had everything I needed and was clean with a comfortable shower and bathroom. Staff was very nice and helpful, and could also speak some English. Overall enjoyed my stay and worth the price, and I'd stay here again next time! Thanks!!
4.7/5
Outstanding
TTheTipToeTravelerI had a good stay here and the room was quite nice. The only things I found could've been improved or could be better with my stay we're that there was only one chair on my balcony, only one bathrobe and pair of slippers we're prepared s well. There was also a desert prepared in the room, but it was sour.
DoubleTree by Hilton Shanghai Hongqiao
Hongqiao International Airport Area, Shanghai
Price per night from SGD 100
4.7/5
Outstanding
DDKWThe hotel’s location is very convenient for anyone who wants to fly out from Hongqiao airport; it only takes a few minutes to walk over there.
The service provided is very good. Essentials such as Shampoo, conditioner, shower gel, body lotion, toothbrush and toothpaste are provided. I booked a room with breakfast included, which was a great choice. The breakfast buffet has tons of options to choose from.
Staff are friendly and helpful. Srui Tong arranged found a room with a window for my stay. The room is very clean and quiet ; Two complimentary bottle water are provided.
I had a nice stay, will be back soon.
Boyue Hotel Shanghai Air China Hongqiao Airport
Hongqiao International Airport Area, Shanghai
Price per night from SGD 81
4.6/5
Outstanding
RRonakLocation is pretty remote-difficult to get around the area without a car as no bikes available in this region of the island. The resort itself was fantastic but only one gate was available to leave which made it awkward, food is very expensive in the restaurant and activities were limited at this time of the year. On the plus side, breakfast was excellent, the walkways within the resort were awesome and hotel shuttle service to get around the resort is great too. Great resort for families and especially if you have a car! I would stay again, but probably get a driving license first 😂.
Shanghai Yiqinyuan Resort
Chongming Island, Changxing Island, Hengsha Island, Shanghai
Price per night from SGD 89
4.5/5
Excellent
CChanel 香香Very impressed and will definitely stay there again !!!
Great view from my room can even see the Jing’an temple from my window.
Great service and enjoyed the indoor swimming pool .
A guy name Gordan even did an amazing job with nails
4.5/5
Excellent
XXiaolumengbaoThe little brother who drinks and checks in is also the big 🌞 Tai Xiaoyang, hahahaha, it will make people happy. I'm also very good at playing with stalkers and humorous. I have to say that he is still a glutton👻. This person is really good. When he checked in, he really made me laugh.
I said I wanted to eat McDonald's and hamburgers. Xiao M will help me find something to eat immediately... The little clever ghost is also very considerate.
Then the layout of the hotel. THE LOBBY IS VERY LARGE, WITH AN AREA OF SEVERAL THREE BEDROOMS AND ONE LIVING ROOM. THERE ARE THREE ROBOTS RUBBISH🤖, AND YOU CAN SEE THE THREE-PIECE SET OF THE BUND...
The hotel's WIFI, Tai Xiaoyang 🌞, also enthusiastically taught me again and again, and was warmed up.
I also went to the Bund in the evening, and this hotel is also very close to the Bund. It's good.
The style of the hotel is good. Yes, the magic capital at night is very beautiful, and the night cruise ship Huangpu River is also very good.
The hotel seems to be carefully managed, haha, the front desk service training is also very good...
The guest room aunt is also very good. It looks very hard, and there is also a zither, which is growing in Shanghai.
Very good, not bad 👍, special 🎉
4.5/5
Excellent
YyI_xXThe service attitude of the staff in this hotel is obviously polarizing.
Check-in was in the evening, and a young female staff member chatted with us while we were waiting, introduced the design of the hotel, and took the initiative to take photos of the family. The lobby was empty, and there was no place for the elderly people traveling with me to sit while they waited for me to check in. Kody assisted us in checking in that night. His service attitude was very friendly and polite. Although he was a little unskilled in paying the deposit with a Visa card, another female staff member finally stepped in to complete the transaction. When Kody sent us to the room, he enthusiastically introduced the design of the hotel and the bar on the top floor. We were very impressed with the doorman that night and several staff at the front desk, including Kody.
After entering the room, what comes into view is another building of the hotel, which has a strong visual impact. Only by walking to the bedside position by the window can we see the view of the Oriental Pearl Tower we booked. The unobstructed panoramic view is very beautiful! The decoration in the room smells rather pungent. I called the switchboard to request a purifier. Monica who answered the phone had a cold but polite attitude and introduced herself. Later, we found that the air conditioner could not be turned on, so we called Monica and asked Monica to arrange repairs. When she called for the third time, Monica seemed a little impatient when she answered the phone. Isn’t it her job to understand customer needs? Why do you show impatience? I'm confused about this.
At around 11 o'clock in the evening, when I was waiting for my friend to pick me up on the right side of the door, I saw several male employees wearing hotel uniforms gathering together to chat and smoke. Doesn’t the hotel have a designated smoking area for employees that is not visible to guests? Their attire represents the image of the hotel and this behavior is really disappointing.
We visited the bar on the top floor of the hotel that night and saw the stunning view of the Oriental Pearl Tower and the Bund. The photos are attached here. The price of a cocktail is 108, which is a reasonable price for such a beautiful view.
The air quality seemed to have improved upon returning to the room from the bar. However, after a night's sleep, I woke up with a headache, thirst, and stinging eyes. We originally booked two nights, but after negotiating with the hotel through Ctrip, they agreed to check out one day early. After handling the communication issues, I hurried to the public area downstairs to get some fresh air and enjoy the breakfast provided by the hotel. Breakfast is a semi-buffet style, the food tastes good, and the restaurant staff are also very active and enthusiastic.
When we returned to the room after breakfast, a staff member went to the wrong door and asked to help us close the window. Only then did we discover that the originally closed window could be opened.
When I checked out, I saw a linen cart pulling a load of pillows in the passenger elevator. I was shocked... I have never experienced having to squeeze into an elevator with a linen cart. I asked in disbelief: ”Is this a pillow?” The other party replied naturally: ”Yes.” During this period, there was another linen truck on the lower floor that wanted to come in, but saw that the elevator was full and had to give up.
When I checked out, I saw the police talking to the hotel staff. Several people were standing right in front of the check-out counter, blocking my way. I asked: ”Did something happen to your hotel?” Vincent at the front desk looked shocked and answered me: ”Nothing happened.” Later, a female staff member from Macau explained to me that there was an important meeting nearby. So the police came to inquire about the situation. I suggested that they could direct the police to a more appropriate location to communicate instead of blocking the front desk. However, they still didn't move. Vincent then asked me my name. There were several people standing closely next to me. For the sake of protecting privacy, I asked Vincent why he asked for my name while holding my room card holder. After all, I had already told him my room number. He looked shocked again... Then Yiko intervened and kindly told me that the computer system was faulty, so I needed to ask my name for a manual match. During this period, the girl at the front desk asked Vincent to stand aside. I sincerely thank this considerate young lady😅
Yiko asked me about my stay experience and I told the truth. He said that he would follow up and improve the problem with the linen truck, saying that this was something that should not be done, and took the initiative to add my WeChat account, expressing his hope that he can provide me with the best service next time. However, I didn't receive any messages after adding it.
While waiting for the taxi, the previously mentioned female staff member from Macau stayed with us, heard that we were from Hong Kong, and spoke to us kindly in Cantonese. The staff's patience and thoughtfulness greatly increased our favorable impression of the hotel.
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