Novotel Shanghai Pudong Chuansha

Nice clean room with comfy bed. We stayed here because it's near to Shanghai Disney with shuttle service. Too bad that it only offers 1 round heading there at 7.30 and back at around 21.00 so we didn't use it. (Register need to be done a day in advance). We took Didi to the park which costs us around 35 Yuan. And back at around 24 Yuan. Anyway, they give the free baggage storage service. Wide variety of breakfast line, but I don't personally like the taste.

Hotel is too noisy at night, breakfast is not good, location is not that good, very far to metro station, very far to putong airport, everywhere in hotel with cigarette trash..

Only 10 min to airport. The hotel provide free drop off and pick up. But you must make an appointment before that. There are 2 shopping mall near the hotel. And walking distance to subway. For amenities it is very minimalist compare to other hotels

Need to stop over for a night, and found this place, near by to a few local big malls. And facility. Great place to stay in.

Reliable airport shutlle service from hotel. Close proximity to malls and shops.

I communicated our pick up needs to hotel at regular intervals and keot them updated about our flight. Advised would be arriving a little early due to flight. Was told to call after landing - no answer. Tried messaging on we chat took a while for response. No clear directions. So arrived at exit after clearing customs and collecting bags. Then told to go back upstairs to gate 3 departures. Waited out there for a long time. Over half an hour. Many other hotels collected people with many others coming and going while we waited. One hotel had 3 vehicles with their name on it pick up patrons in the time we were standing there. I can now see why we were the only ones going to Novotel. Clearly the driver did not leave the hotel after long after we advised we had arrived. When he did turn up in a rundown silver van with no name on it. He drove like a mad man and dangerously. He think he was trying to make up for time. He was rather rude when he dropped us off, not a word from him. Check in experience was no better. Two girls on reception were talking **** about us - yes I had my translator on after explaining our check in details to them. Very poor service and actually unprofessional behaviour. Room service had finished so we weren't able to get anything to eat. Did not feel able nor did I want to speak with front desk again to ask for assistance in ordering some food. Only staff that was friendly or even acknowledged us was the lovely cleaning lady on our floor the following morning. Breakfast was okay. Laundry was a mess from another lady who pulled out all her washing dripping wet and made a huge puddle on the floor. If there had been a towel I would have cleaned up her mess! We wish we had gone straight to the hotel we had originally planned to but opted for the Novotel due to close proximity to airport for our late flight back into Shanghai. We would have been better off going straight to the original hotel over an hour away. I believe we still would have arrived earlier. We have stayed at Novotel Auckland Airport in New Zealand a few times and the service is impeccable. Unfortunately Novotel Shanghai Pudong Chuansha is not a good representation of the Novotel brand. Also considering this an airport hotel with many tourists likely utilizing it - very few things have English translation including the vending machine. The hotel building itself is nice and the only positive. Won't be back - step up your game. I usually do rave reviews and very rarely do negative unless warranted.