Swissôtel Sanya Yalong Bay

I originally planned not to come to this hotel again, but the meticulous concern of the customer service Xiaochan changed my view of the hotel. In recent years, every time I come to Hainan, I will choose to stay at Huayu Hotel. This year, I don’t know why I changed to Swissotel. For many years, I have chosen here, mainly because the hotel is relatively high-end, close to the commercial street, dining, shopping, and the beach. It also has 3 independent swimming pools and gyms. This time I brought my mother to vacation. The front desk gave me a window view close to the commercial street. It was very noisy, the food smelled strong, and it was not easy to open the window. I also specifically told the front desk guy about the room requirements in advance. I wanted to choose a pool and courtyard view. The check-in was very slow. There were not many people and I waited for about 15 minutes. In the end, the guy still made it close to the commercial street. I didn’t ask to change the room, but I was very dissatisfied. I feel that the management of Swissotel is different from the previous Huayu. At that time, I planned not to come in the future. But later, the customer service Xiaochan called to ask about the check-in experience, which not only solved some of my problems, but also made us feel the hotel’s concern for guests. Thank you! In fact, when traveling abroad, it is a blessing for travelers to meet more hotel managers like Xiaochan. Thank you for choosing Huayu again next time.

Swissotel Sanya Yalong Bay has a beautiful environment. The hotel is located in the center of Yalong Bay, with considerate service and first-class facilities. The room is spacious and comfortable, the sea view is charming, and the breakfast is rich and delicious. The housekeeper Xiao Hao is enthusiastic and professional. The experience is excellent. It is an ideal choice for vacation. I will come again next time.