Navigator58551556559
January 23, 2024
The hostel itself is fine, but there is no Plan B. I had problems recalling my reservation number due to email issues and could not check in without it. I called the number three times and left messages in Spanish and English. No one called me back. I found one of the cleaning crew and they tried to contact as well. She said that it was Saturday and apologized. There is no one to let know that the kitchen sink had stopped up. Because the key to your locker is electronic, what happens if there’s a problem and you can’t get into the locker to get your luggage? Even if they had a reception person for a few hours, it would have been so helpful. I was not the only one confused with the location of the rooms. Two men didn’t understand it and I explained it to them. Overall, it’s fine -- there is a wonderful espresso machine -- but I won’t be staying in a contact-less place again.