"Nice environment Hygiene: clean"

"Terrible service. We paid for breakfast but were told it wasn't included. They refused to refund us for the breakfast we didn't get."

"All good the location it’s fine because it’s near at the airport but at the beach it’s a little bit far but all good the breakfast excellent"

"Overall, the hotel itself was clean, comfortable, and my stay was pleasant. Unfortunately, my experience with the front desk completely changed my opinion. I asked about getting a late check-out because I needed a little extra time. I was told they could only extend my stay by one hour. I then asked whether I could pay for a few additional hours or a half-day, and I was told that wasn’t an option. Based on that information, I booked an additional night through a third-party booking site. When I checked out, a different front desk employee explained that I should never have had to book another night. As an IHG member, one of my membership benefits includes a later check-out when available. They also told me I should request a refund for the unnecessary reservation because the previous employee had failed to explain my membership benefits or provide accurate information. I followed their advice and requested a refund through the booking platform. The platform contacted the hotel, but the hotel denied the refund. As a result, I ended up paying for an extra night that I didn’t need and didn’t use—all because of incorrect information provided by the hotel’s staff. The most disappointing part wasn’t the mistake itself; mistakes happen. It was the inconsistent information between employees and the hotel’s refusal to take responsibility after acknowledging that I had been misinformed. Staff should be properly trained so guests receive accurate, consistent information regardless of who is working. I expected much better customer service and professionalism, especially as a loyal IHG member. The hotel itself was fine, but this experience left a very negative impression, and I hope management addresses the lack of communication and customer care."

"Clean and tidy, convenient location"

"Clean and comfortable"

"Unclean sheets with foot prints and hair between the sheets … and the manager “Karla Ovalles” was very nonchalant about the it. The housekeeper Stephanie was extremely rude and LOUD"

"The front desk staff were nice and polite. The property was clean and presentable. Room was clean and and television was working perfectly. I have been getting hotels where either the internet was down or television was inoperable."

"Super nice hotel"