Mutters Hotels & Accommodations

Breakfast is very ordinary European hotel breakfast. The environment and service of the hotel is really good: the heated indoor swimming pool, the great outdoor leisure equipment and the superb views. Highly recommended!

Surprise hotel in the mountains is too beautiful, the air is fresh, the twin room is small, the extra bed can not be clean, there is a free parking in the yard, self-driving, no car will arrive without transportation but have seen it.

The Alphotel Innsbruck is probably the worst hotel we've ever stayed at! But we had no choice since we were on a tour package and this was the hotel that Gate1 chose for our itinerary. We weren't the only tour members who did not have a good stay at this hotel. Our tour group had a long day and we were scheduled to arrive late so we were all pretty tired when we arrived. Unfortunately the room we were assigned to didn't even look or feel exceptionally clean and I'm surprised I didn't take photos of the room! Comparing posted photos of the rooms on TA our room looked much older and didn't even have a real chair, but only one of those small round ottomans. And that ottoman was dirty and stained, so we didn't want to sit on that! The bedspread had that ”ick” factor, so we removed it but at least the sheets were clean. Carpet looked grungy so we made sure to wear our slippers and not walk barefoot on it. Regret not taking pictures of the room now. We've stayed at hotels with older or ”tired” decor but they were at least neat and clean, but not at this hotel! Now the ”fun” part was our bathroom door. I was getting ready to take a shower and went into the bathroom, but wanted to use my own soap and toiletries, so I went out of the bathroom and my husband (who was standing in front of the bathroom, looking at the closet or something right across from the bathroom) shut the opaque glass bathroom door. I went back to the bathroom and tried to open the door and it was locked! It was one of those simple privacy type locks where there's usually a pinhole that you can usually press and it'll pop open. Unfortunately, there was no pinhole but a screw so I tried twisting the screw but the door remained locked. Husband tried but it kept turning and he didn't have any tools so he called the front desk and they sent the maintenance guy up. The maintenance guy looked at the door and tried twisting the screw with the same results and said he needed to go get his tools. He returned with his small toolbox and tried several screwdrivers, with no luck. Then he tried using a small drill to remove the screw and still couldn't get the door unlocked. Meanwhile, we were sitting on the bed and watching tv since there was nothing else we could do. I texted our friends who were also traveling in the tour group and assigned to the room right next door to let them know what was happening. And to apologize to them for the loud racket, as the maintenance guy went and got his large power drill and was basically removing the entire door knob and panel. So the guy had to destroy the whole door knob panel because the door lock screw or nut inside the panel was probably stripped and couldn't unlock or open the door; so if I was on the other side of the door I would have been stuck in the bathroom! Other hotel guests across the hall were opening their doors to find out what the loud racket and noises and disturbance was. This whole problem took the poor m

we were only spending one night in Innsbruck, so a hotel made more sense. Highly rated on Hotels.com, we chose this one. It is definitely more trendy/hipster vibe, with multiple pillow options and alternative air conditioning. The thing that might throw some folks is the all-glass, see-through bathroom. We had encountered something like this several years ago had a hotel in Copenhagen. Both the shower and toilet are glass-enclosed, with a sliding door shared between them. When the door is closed to the toilet, a frosted section of the glass is appropriately placed so that some modicum of discretion is retained. However, the head and feet are plainly visible, and the last thing you want to see after breakfast is your significant others face while they are straining on a painful deuce. The shower, on the other hand, has no discreetly placed frosting anywhere, so you get to see the whole fruit basket…as it were. After looking at pictures on the TripAdvisor page for the hotel, it appears that not all the rooms have this interesting see-through toilet/shower combo. If this kind of thing bothers you, make sure to request a room that works better for you. That being said, both toilet and shower work fine, although the shower is only partially enclosed by a partition wall, leading to a very wet bathroom floor. The bed was quite comfy as well. A very good buffet breakfast was available at a decent price. We were able to park less than a block away in a private lot for a reasonable fee. All in all, a very good stay and we enjoyed our cells. Recommended

Perfect location. East walking to the coolest town along our European journey. Room was basic, clean and very comfy beds. We enjoyed the sauna room in the evening. Only suggestion is to have coffee in the rooms or at least in the lobby free of charge for guests.

This hotel was my first hotel with my husband during my honeymoon in Austria. Our room was at the top of the hotel with the best view. The room was impeccable and the bathroom was equipped with floor heating. Staff did their best to help, even beyond their duties. We didn’t choose the hotel breakfast, but it’s okay as it’s a 5 minute walk from the hotel to the center of the old town. I’ll definitely stay here again!

We booked a Panorama Deluxe room for 3 nights, checking in on Sept. 20th. The property is centrally located along the train station and features a parking directly connected by elevator. The “piece de resistance” of this tall building is clearly its stunning view on the town and surrounding mountains. We were lodged in room 1104 on the 11.th floor which is the top floor featuring rooms, as the 12th accommodates the lounge/restaurant where breakfast is also served. Curiously, the hotel doesn’t have a lobby in a traditional sense: the concierge & cashier counter can be found in a small separate office on the basement and the elevators to the rooms are located in a small hall, across a glass door, which opens directly on Brunecker Street. Access security to the floors being managed by room key-card, you can enter/exit the property and the parking with no contact to any staff at all. Our room was a corner one, rather large, beautifully architected and nicely furnished in a contemporary metropolitan style. From virtually any point of the room (bathroom included) it was possible to spot some additional detail of the stunning panorama. The room was comfortable and quiet (in spite of the near busy train station), breakfast was good and we definitively had a very good time here in Innsbruck.

We stayed for one night whilst travelling from Germany to our ski resort in Austria, with 2 children. The hotel was very easy to find, nice and modern and the rooms were very good value (we got 2 connecting rooms ). It is perfect for a quick stop overnight. Breakfast was simple but there was a good choice and it was a nice way to start the day for our onward journey the following morning. There are vending machines but otherwise nowhere for evening food/snacks. We wanted something quick and easy and did not want a full sit down meal in a restaurant in town so it would have been good to have a bit of something on offer, like pizza, in the evening. But it was a quick drive into town and we soon found something. There is a supermarket next door (it was closed when we were there, as we arrived in the evening)) and a nearby petrol station. There was ample parking in the downstairs garage for 8.50 euro a night, and plenty of electric chargers available for electric cars. Would definitely stay there again if needing an overnight stay en route.

Positive points: - The bed was comfortable - The check-in and checkout was done quickly - There was free parking Points to be improved: - The rooms were very hot (not even a fan in the room) and it was difficult to sleep in summer weather. - The room that was given to us was overcrowded with objects, which reduced the overall space in the room. - The bathroom area was full of mold and not clean - We were provided a half empty soap dispenser that barely covered our needs. - The shower pressure is reduced under the excuse of wanting to be ecologically friendly but in the end it requires 2-3 times longer to take a shower... so not eco friendly nor a good customer experience.

We enjoyed our stay at this hotel. It is in a convenient location for getting around - next to the train and bus station for links to the airport, international/national trains in other cities, the Swarovski crystal world and around a 10 minute easy walk to the old town. We were checked in early by a very friendly lady on reception who initially let us store our luggage. The snow capped mountain views from the room (ours was on the 8th floor) are stunning and framed perfectly by the big windows. The hotel reception and room was stylishly decorated. In the room, there was a small window that could be opened and the air conditioning was very quiet, though doesn’t go down to the 10c on the thermostat and seemed more like 20c. The bedding was very nice quality and had a soft and firm pillow - these were probably the most comfortable pillows I’ve experienced in a hotel before. The bathroom is, again, very modern with nice smelling hand wash and shower gel/shampoo. The shower head had a few different settings, including a massage mode which ran for a few seconds. The shelf for the shower gel/shampoo wasn’t very strong though, so had to be held or rested elsewhere and the pump head kept getting stuck, but otherwise was very good and the towels were very soft and thick. The room was fairly quiet, but you could hear other people in other rooms so it doesn’t appear to be soundproofed in any way. Noise from outside (trains, buses and incoming aeroplanes) were very minimal though and did not disturb us. We found the room cleaning system a little strange - there are two cards that you can put on the door. One is not to be cleaned at all during the day and the other is not to have the room cleaned at that time and needs to be removed before 2pm. There isn’t anything to put on the door when you want it to be cleaned, you just have to remove both from the door handle. We initially had the card attached to the door not to disturb at that time (overnight) and then removed it in the morning at 11am and the room had not been cleaned. We were able to get clean towels from reception though. It would be better in my opinion to have a card to have the room cleaned rather than two not to have it cleaned as most people would surely want the room cleaned. We went to the bar on the 13th floor during our stay. This can be visited by hotel guests and non hotel guests. This looks very nice and has great views all around, as well as an outdoor area with blankets. The prices of the drinks are reasonable and comparable with elsewhere in the city. We sat outside and then asked at the bar for a couple of drinks. We were told that there wasn’t any bar service for the outside area - only the inside (which is not a problem at all). However, it was a bit awkward when paying, the lady making the drinks asked if I wanted to give a tip. Given that the drinks were just being made and not brought to our table, I did not give a tip. I may be over thinking this, however it fe