Mermaid Waters Hotels & Accommodations

As an ex local, I was pleasantly surprised by this hotel. Clean, modern, easy check in and good buffet breakfast. Comfortable bed and pillows. I’d definitely recommend and stay again. Been to the bistro many times but not recently, the food was good. Easy app ordering.

The staff was very nice and helpful. The resort is perfect for families with children. We had a room in the adult pool area, which was very quiet. A few minutes walk from the beach and walking distance from woolworths.

I am deeply disappointed and disgusted my the service I received at Montego Mermaid Beach Motel. I chose to stay at the Montego Mermaid Beach Motel because of its recent renovations that are displayed all over its website. I even spared extra money to upgrade to a superior double room with a balcony. When I arrived, my partner and I stood at reception waiting to be greeted for several minutes. We had to call out to be have someone come and see us for check in. The woman looked like she was too busy watching TV to be greeting her guests. This was not a good start for us. When we arrived to our room we were horrified that our room was nothing like it was pictured on the website. We saw photos of wooden floors, comfy new couches, newly painted walls and tidy kitchen spaces. Our room was the complete opposite. It was covered in old, dirty-stained carpet which looked like it hadn’t been cleaned. There was old furniture, no decoration to the point it felt very dark and depressing and my allergies were playing up from dust-mites after 15 minutes of arrival. I specifically requested to have wooden floors in my comments when booking and this was not honoured. I was deeply upset and had to leave the motel immediately. I tried to call reception and the lady on the phone was argumentative and unwillingly to help. I requested to move rooms and was refused and spoken down to like a child. She was not interested in helping me or did not care about the quality of my stay. I told her I had horrible allergies to the room and could not stay there. Due to my requests being ignored and be feeling so uncomfortable about staying there, I asked to be refunded and to check out to which she refused a refund. I was in tears after our conversation and have never felt so disrespected due to such a poor level of customer service. I was so upset I decided to book another hotel to stay at the night as my whole weekend felt ruined. My partner and I were looking forward to this week to celebrate our five-year anniversary. I ended up having to pay another $250 at another hotel where I received excellent value for my money. To top off such a horrible experience already, I immediately checked out after I booked a new hotel, and half an hour later, my exact room was advertised on booking.com again with vacancy for the same night. It was booked within the hour. Not only was I refused a refund, the motel kept my money and received quite the profit in having someone else pay again. They wouldn’t of even had time to clean the room. I would like to be contacted from both the motel management and booking.com about this disgusting and disappointing visit. I will be spreading my review on all possible platforms until I receive appropriate compensation and a refund for this experience.

Hotel location is very good, 5 minutes walk from the beach, the mermaid beach is very beautiful, the sand is very fine. There are fishing people on the beach at night. 5 minutes drive from the coles supermarket. Hotel environment is good, there is a small heated swimming pool, indoor facilities are old, but more practical, kitchen facilities are available, suitable for Chinese food, rice cookers, kettles, dishwashers, washing machines, clothes dryers, etc. No breakfast, clean yourself, throw garbage, but hotels in Australia are like this. Stayed here for 4 days, a pleasant holiday.

The location was not the best as there was not a lot of shops nearby, anyways the rating was not based on that. The pool area was fantastic and the vibe from the outside overall presented well, produced a good holiday house vibe, inside the apartment is spacious however quite a few letdowns that I picked on during the stay, little things do matter * Furnitures are old and bring down the whole experience of the stay in a so-called 4 star accommodation * No air-conditioning in. Bedrooms, we were lucky this year it wasn't too hot during Christmas, so could live with it. * Pedestrian entrance needs to be improved, I hit my head on the wall light which is fixed too low while trying to dodge the plant grown over the path. * Unpleasant Registration Form, basically ”orders” you to do certain things otherwise threat you with a charge, straight away first impression gone first day when I saw this, see attached photo

Good location motel for families, in front of Gold Coast Highway that close to the bus stop to go to airport or to the boardbeach south, where we can easily hop in to the trem / bus to central (surfer paradise, carvill / cypress ave) or Movie World. The motel have swimming pool and big bed with complete facilities for families (netflix, iron, toaster, microwave, refrigerator, utensils) and also has a 70 model bathroom in very clean condition. Besides hotels they have 24 night owl supermarket and many restourante (italia, japanese, ice cream etc) with 5 mins walk distance to Mermaid beach at the end of the road.

With a stay at Browns Broadbeach, you'll be centrally located in Gold Coast, just a 4-minute walk from Pacific Fair Shopping Centre and 14 minutes by foot from Gold Coast Convention and Exhibition Centre. This motel is 0.7 mi (1.1 km) from The Star Gold Coast and 2.8 mi (4.5 km) from Cavill Avenue.This motel offers designated smoking areas.Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. Free self parking is available onsite.Make yourself at home in one of the 20 air-conditioned rooms featuring kitchens with full-sized refrigerators/freezers and microwaves. 40-inch Smart televisions are provided, with digital programming available. Conveniences include desks and electric kettles, and housekeeping is provided on request.

If reception service hours can prolong fro 08:00 to 20:00, it would be more convenient for tourist.

With a stay at Splendido Resort Apartments in Gold Coast (Mermaid Beach), you'll be within a 5-minute drive of The Star Gold Coast and Pacific Fair Shopping Centre. This upscale aparthotel is 3.9 mi (6.2 km) from Cavill Avenue and 3.7 mi (6 km) from Surfers Paradise Beach.Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. This aparthotel also features complimentary wireless internet access, tour/ticket assistance, and a picnic area.Featured amenities include express check-in, express check-out, and multilingual staff. Free self parking is available onsite.Make yourself at home in one of the 11 guestrooms, featuring kitchens with full-sized refrigerators/freezers and stovetops. Rooms have private balconies. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include microwaves and coffee/tea makers, and housekeeping is provided on request.

With a stay at this apartment in Gold Coast (Broadbeach Waters), you'll be a 4-minute walk from Pacific Fair Shopping Centre and 11 minutes by foot from The Star Gold Coast. This apartment is 0.8 mi (1.2 km) from Gold Coast Convention and Exhibition Centre and 2.7 mi (4.3 km) from Cavill Avenue.Enjoy recreation amenities such as an outdoor pool or take in the view from a garden.Featured amenities include laundry facilities and an elevator. Self parking (subject to charges) is available onsite.Make yourself comfortable in this individually decorated apartment, featuring a kitchen with a full-sized refrigerator/freezer and an oven. Complimentary wireless internet access keeps you connected, and a flat-screen television is provided for your entertainment. Conveniences include a microwave and a washer/dryer.