60 Balconies Design

Very satisfied and suitable for family living.

On August 1, my family and I arrived at the hotel on Almirante Street ready to start our vacation. Our expectations were high, based on the price we paid, the promising photos, and the hotel's online reputation. But reality was discouraging from the first moment. The lack of warning about fines in Madrid Central when arriving by car was an unexpected blow. How is it possible that a so-called luxury hotel does not worry about informing its guests about this? Traveling with a baby already comes with challenges, and this surprise made it even more complicated. My request for help was ignored, and the lack of empathy left us feeling helpless. The apartment we found looked nothing like the photos online. The worn and dirty walls, aged door frames and dated bathrooms were a total disappointment. Our investment of more than €200 did not correspond to the reality we found, and the difference was painfully evident. The worst moment was when the refrigerator door broke when opened, rendering it unusable. This situation became a total nonsense when traveling with a baby who needed food and to be able to store fresh medicines. Our call for help went unanswered, and the feeling of abandonment was overwhelming. Despite our requests for help with both the car situation and the condition of the apartment, we were ignored. Even expressing our frustration only generated an indifferent response. The promise of "I'll write it down and send it to my manager" turned out to be empty, without explanations or apologies. Almost a month later, after exhausting hope that the company would contact us and give us the necessary explanations, I contacted them. Nothing new under the sun. Excuses and empty words that will not change the terrible experience suffered nor will they reverse the worst start to a vacation that one can imagine.