Hotels near Wurzenbach Drogerie Nurnatur GmbH, Lucerne

Amazing hotel near Luzerne train station. Many bakery nearby. Hotel staff was friendly and kind, provided toiletries and water. Breakfast was simple but good enough to start the day. Very short walk to the old town area which was great!

I was really excited to start travelling after 2 years hiatus. I chose Switzerland as I had already made plans for the a 3 weeks trip in May 2020. I had to cancel it due to the COVID-19 pandemic. I picked Alpina Hotel in Luzerne due to its great loation and affordability. It is near many eateries and other attractions. I booked 2 rooms; 338 and 339. We get to enjoy the street view and marvelled at the beautiful building opposite our rooms. I noticed that the opposite building was built in 1537 [ need to confirm this ]. The street was generally quiet except in the mornings when rubbish trucks cleared did their cleaning. The room has simple layout and mine has 2 sinks in the living area. The bed and pillows area are comfortable. The bathroom is small but all items worked well. I did not see any staff at Alpina as most of them were based at the nearby sister hotel, The Monopol, which is located about 20m away. Checking in was fast and easy and it was done at Monopol. I was grateful for all the guidance and assistance provided by the receptionist. Alpina hotel is located about 110m away from Luzerne Train Station and it was relatively easy to find. My room ; 339 is bigger than 338. All in all, I had a really great experience staying in this hotel.

Note: I'm posting this after first sending it to the Monopol to allow them a chance for a fair response. They did not respond. We stayed in Monopol for 3 nights in late August 2024. The hotel is convenient to the train station. The room was OK until at 11:00 our first night we noticed a water leak dripping down from the ceiling...into my open luggage. Since there was NO PHONE is our room, I had to walk down to the front desk, and found no one there. A sign directed me to call (#61?), but no one answered. Went back up to the room and tried to clean up the mess. Went down to the a 2nd time...still no one there and no one answering the phone. 10 mins later we went down a THIRD time and finally found a clerk and another employee. Their solution was to offer us another room for the night only....we would not be moved into it since it was promised to another guest the next night. We opted to stay in our room so as to not have to move all our things for a just a few hours. The next day the front desk manager (Paul?) told us he fixed the leak. The next night the leak began again, this time by the bathroom door. It soaked the carpet and forced us to jump over the the soggy carpet to get into our bathroom. We informed the front desk, and the manager assured us it would be fixed, and said issues like this happen...”It's an old hotel” he said. He apologized for our inconvenience. There was no attempt to compensate us for the unsatisfactory room beyond an offer to give us a free breakfast the next morning, something we had already paid for. A staffer offered to throw my wet clothes in the dryer, but not to wash them from the funky water that dripped onto them. We got a meek ”We're sorry” when we checked out. We understand that an issue like this can affect any single night in any hotel. However, when the problem goes to a SECOND night, after we were promised it was fixed, then the lack of resolution is unacceptable. Our room was clearly not up to full price standards, and yet the Monopol was willing to charge us that much, and offer only a ”we're sorry” as a management response.

We had stayed at this hotel twice before and booked for a third time thinking we were going to have the same great experience. Oh dear! how times have changed at this hotel. From the first conversation at reception, it transpired that they had made a mistake on our booking and weren't expecting us on that day, so we had a 4 hour wait for a room to be sorted. We weren't given any information or blue visitor card ”we don't do that anymore” after checking our itinary and mailing the Swiss Holiday Company, which we'll never use again! we were supplied with the visitor card. There wasn't any information for guests in the rooms either. We were also told that the restaurant was closed on a Sunday and we had to use another hotel's restaurant, again we had had no information regarding this. We were expecting a four course evening meal but were only offered three and the dessert was icecream, every night?! The restaurant staff were disinterested and the service was poor, we waited 30 minutes for a starter and when we complained we were told they were busy, there were 20 people in the restaurant. We waited over 10 minutes to be asked if we wanted a drink in the lounge area after staff had held a meeting, totally ignoring the only two people in the lounge, the beer was poor and the other drink was a very poor quality although the prices weren't! The breakfast choice was ok, nothing more. The meal in the alternative hotel was as bad with the menu consisting of Rissotto, 3 ways. A 30 minute wait for a starter, same reason ”we are busy”. At least both hotels were consistent in offering poor service. The room we had was very good, spacious and clean. We love Lucerne, the lake, the mountains and the restaurants and drinking areas, there's always something to see and come across, but this hotel....pick somewhere else! We complained to the holiday company but haven't received even an acknowledgement to the email sent to them.

The hotel deserves a perfect score! And the staff from Reception to Bolero restaurant a 6 our of 5! The friendly and informative greeting we received at check-in was superb. The bus tickets for Kriens/Pilatus is included for all guests and close by. The receptionist went even as far as walking us to the parking we had reserved (22CHF/day--worth it). We had room number 611 with a bay window on the top floor and it was very comfortable. They thought of everything from coffee machine to all small details a traveler might need. The location is very central!

I don't know why I can't book a lake view room on Ctrip. Most of the reviews I saw from Ctrip tourists are about staying in a city view room. Later, a friend who does travel told me that rooms booked through third-party platforms are definitely not as good as rooms booked through the hotel's official website. We can check the room on Ctrip and then go to the hotel's official website to book a room, and we will get a relatively good room. The biggest advantage of this hotel is that it is by the lake, close to the attractions, within walking distance, very convenient for cruise ships and trains, and the breakfast is also good. The only problem is that the city view room is too small, and two large suitcases can't fit in. There are many free drinks in the small bar in the room, as well as chocolate, dried fruits, and snacks for free. The service is very good!

Oh I love this hotel. It has free breakfast and provides free bus/train rides within zone 10. Breakfast has huge variety but taste can be improved.

Large stately hotel. the hotel also has residences which means less hotel guests and traffic (in a good way). i generally look for hotels with pools and saunas attached and the pool area has was beautiful was outdoor patio with view of alps and lakes. Lockers, robes and slippers provided. i had room #205 which had peekaboo view of lake and mainly a rooftop, I suspect City View rooms would be noisy with busy road in front. book lake view if possible. the front staff was lovely and very helpful. They were very accommodating in trying to sort out my room. I could have been made to move after the 1st night but to their credit - saw it was easier to keep me in the same room. restaurant and bar with outdoor seating looking out towards lake and promenade. Heavenly!

Very nice hotel just across the street from the Vierwaldstatter see(Lake Lucerne) Pros: Great staff easy check in Great views from lake facing rooms, easy parking. Ok value for the area,comfortable bed. Cons: There was construction going on at the time of our stay. The rooms have no A//C, not a deal breaker but the room was sealed up tight and that first blast of stifling heat when we opened the door was unexpected. But they do give have a large fan unfortunately the cord would not allow the fan to be placed in the terrace door to help cool off the room. The breakfast buffet selection was plentiful but the cooked foods were merely OK at best.

If you are looking for a chic, wonderful, brilliant, inspired stay, this is where you will find it. Located by the lake with beautiful views of the Alps, there is no shortage of surprises. It may be a bit far from the central Lucerne walking distance, but it is easy to take bus 24 to the ‘Hermitage’ station. The hotel staff is very friendly and approachable. The room is chic. For afternoon tea, There is a bar with great views. The hotel provided us with a delicious dinner! We will stay here again and again. This was the best stop for our honeymoon and we never stopped talking about it!