Lutzelfluh Hotels & Accommodations

The rooms in the homestay are large and clean, and the owner is very friendly. But there is a church near the hotel, this church will ring the bell every hour, even when it is sleeping in the early morning. . . . So the quality of sleep is not good.

Super Unterkunft. Von A-Z hat alles geklappt. Eine tolle Unterkunft mit Kindern. Am Abend war es ab 22.00 uhr sehr ruhig im Hof und auch mit offenen Fenstern lässt es sich so gut schlafen. Das Frühstück war zum Geniessen in einem schönen Saal. Allgemein ist diese Jugendherberge wunderschön eingerichtet. Das Museum ist top und mit Kindern sehr gut machbar. Es gibt ein Rätselspass, basteln, Truhen öffnen, Schatzkisten und vieles mehr. Es lohnt sich dieses Museum zu besuchen. Diese Unterkunft ist nur zum Empfehlen

Nice Looking Hotel, Lacking Service I had high expectations for this hotel because of the name and the price and felt it didn't live up to either. The room was small but very nice room features and esthetics were great. The view was awesome, the bed was comfy and I loved the pillow menu. The room service was also really great. Good food, amount of time for delivery was great as well. The not-so-good: Our ”air system” in the room was not working the entire time and it was a constant fight with the hotel staff for them to even look at it. It was never addressed during our stay at all. When we brought it up to the lady at the front desk she told us we should open a window. I didn't pay $350 a night to be told to ”open a window” and I'm not a fan of sleeping with bugs that fly into the room. We did manage to get a fan for the room and that did help a little but the attitude was not appreciated. Also, we had a problem with housekeeping unplugging anything and EVERYTHING left to charge in our room while we were not there. One item was my electric toothbrush which was dead. They even when as far as removing our room key entirely from the wall. I found this very unacceptable. We are energy conscious but if I leave something to charge it's for a reason. Also on our checkout day housekeeping walked into our room at 8 am and saw my husband naked getting out of the shower. The location is okay, not super convenient, overall beautiful hotel but staff need some major training in how to service and communicate with guests.

PROS - Modern clean rooms with comfortable beds and reading lights. - Fast and easy route to the centre via the bus (free to guests!) - Black out blinds - Two bed apartment was very spacious - Laundry facilities (washer and dryer, 2 francs each) were really helpful, and clearly signposted - Parking including reasonably fast electric car charging - Concierge was available, helpful and very friendly. CONS - The air con was very slow even when turned up to the highest setting, and rooms were hot. Windows don’t open. - The breakfast was abysmal value. No fruit selection (just the usual bulk-bought fruit salad; it doesn’t cost much to put some apples and seasonal fruit in a bowl to choose from!). The scrambled eggs were rated inedible by the whole family. No baguette or whole loaves to slice, just large individual rolls and some white sliced processed bread.

Optimale location for people coming by train and to move to the city.Near the hotel there is the crossroad of all trams and buses...Very large and clean rooms,the staff at the reception is very kind and available to our requests.What to say? Excellent price quality!! ,,,Numbers 1!!

The hotel is very well situated, in the center of Bern. Beds, bathroom and corridors of the hotel are clean. Highly recommended !

The climatesystem still isn’t working. When we checked in, we weren’t told about the problems with the climate system, nor the time of the breakfast in the morning or the checkout time. She only asked if we brought a pet hamster when she saw the beauty case. Strange. When we opened the door, the room was very hot. Switching on the climatesystem, there was only noise but no cooling. When we complained about the climatesystem we were told that the system will be repaired tomorrow. On Sunday the rapairman doesn’t work!! We asked about some compensation, we were promised maybe a refund tomorrow, a free breakfast or something like that. But tomorrow there will be more information about the refund. The weather is very hot, no good staff in sight, it will be heavy night. Paid the room in advance. Big mistake….

Large room, rich breakfast

Tatsächlich ist Budget hier nicht zu übersehen. Spartanische Einrichtung und liebloses Zimmer. Allerdings sauber. Die Toilette trennt nur eine nicht schließende Schwingtür vom Zimmer. In den oberen 2 Etagen des Ibis Hotels angesiedelt. Für 3 Erwachsenen definitv nicht geeignet. Zum Preis addiert sich noch die Tourismuspauschale von über 5,0 CHF p.P. und der Parkplatz welcher mit 22,00CHF zu Buche schlägt und das Frühstück natürlich mit 13,00CHF p.P. Wir werden dort nicht mehr nächtigen.

The location of the hotel is relatively remote. It takes about half an hour to get there from the city center by tram. The breakfast is included in the reservation. The quality of the breakfast is OK. It is a four-star hotel but there is no refrigerator in the room