Park Grand London Lancaster Gate Reviews
Park Grand London Lancaster Gate
14 - 16 Craven Hill Lancaster Gate, London, United KingdomView Hotel Details
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1 night
Park Grand London Lancaster Gate Guest Reviews
3.8/5
Good
47 review
Verified reviewsLocation3.8
Amenities3.7
Service3.7
Cleanliness3.7
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All Reviews(47)
Positive reviews(37)
Reviews with photos/video(2)
Negative reviews(10)
Hasan
Deluxe Double Room
Stayed in Apr 2023
Couples
21 review
Posted on Apr 29, 2023
I'm a very frequent traveller.
This hotel is a scam.
It's listed as 5 star and it doesn't even qualify as 3 star.
There is no person to take your luggage up to the room when you arrive and when you decide to check out.
The rooms are tiny and barley can fit your suitcase when it is open.
The bathroom basins are blocked and i was told that they just need time to drain.
The hotel in general smells.
Do NOT book, unless you want a really unpleasant stay. As the 5 stars is false advertising.
Guest User
Deluxe Double Room
Stayed in Oct 2022
Couples
19 review
Posted on Nov 2, 2022
The location is good, around 10 min walk to Paddington train station, so around 30 min to the Heathrow airport.
The hotel is very small, small room, small corridor. No wonder the price is a bit cheaper. doesn't seem to be 4 stars hotel.
Guest User
Deluxe Single Room
Stayed in Jun 2022
Booked for others
5 review
Great
Posted on Jun 28, 2022
Booked for my daughter. No complaints. Was upgraded to a double room. Though tiny it's sufficient for her
Guest User
Club Twin Room
Stayed in Oct 2022
Solo travellers
6 review
Outstanding
Posted on Oct 30, 2022
Great and friendly staff. Rooms are clean and well equipped.
Guest User
Deluxe Double Room
Stayed in Jan 2022
Business travellers
122 review
Great
Posted on Mar 5, 2022
Perfect hotel
Good staff and polite
Room is really comfortable and the bed is soft
I like this hotel
Samantha Allison De Costa
Deluxe Double Room
Stayed in Mar 2023
Business travellers
63 review
Posted on Jun 5, 2023
Hotel was ok
Anonymous User
Deluxe Double Room
Stayed in Dec 2022
Friends
3 review
Posted on Dec 26, 2022
really average
Original TextTranslated by Google
Guest User
Stayed in Apr 2024
Business travellers
0 review
Posted on Apr 24, 2024
Had a confirmed booking through agency and reconfirmed it over phone. Upon arrival the already terribly slow receptionist said I should go around the corner to their sister hotel, apparently the hotel I booked had maintanence issues. When I arrived at sister hotel they basically said they didn’t have a room for me. No help in finding another solution (this is 8pm). Very very unreliable - definitely stay away!!! (I ended up paying double in another hotel in the area) my colleague that booked for same day had the same issue!
Guest User
Stayed in Apr 2024
Other
0 review
Posted on Apr 11, 2024
Purchased a voucher from Wowcher for Ice cream afternoon tea with champagne. Booking was straight forward. When we arrived we were the only people in the restaurant and was told that we were getting traditional afternoon tea instead. Not a good start but what could we do we were there and hungry. The staff were pleasant and friendly and we got our bottle of champagne. When the food came there was no clotted cream! I asked where the clotted cream was and was told they didn’t have any. Clotted cream is shown in all photos of their afternoon teas. We had to ask for butter to put on the mini scones. It was a birthday treat for a friend which we’d traveled to London especially for and was very much looking forward to. It was a shame the hotel didn’t deliver on what had been advertised and having no clotted cream for an afternoon tea is unforgivable!
Guest User
Stayed in Mar 2024
Other
0 review
Outstanding
Posted on Mar 21, 2024
Good stay, good staff. The room was clean, spacious.the only thing missing is the hair dryer. Check in and chack out was quick. In particular Luka was a really professional and excellet receptionist, always available and ready to help the guests. Will reccomend!
Guest User
Stayed in Mar 2024
Business travellers
0 review
Outstanding
Posted on Mar 9, 2024
Very friendly and well run hotel. Quiet local position but with all services you might need nearby and a variety of great restaurants. Service always faultless. Special mention to the front desk, ever helpful, and Laura in the breakfast room.
Guest User
Stayed in Mar 2024
Other
0 review
Outstanding
Posted on Mar 1, 2024
From the moment we arrived we were greeted by friendly stall who could nor be more helpful. Our luggage was taken from our taxi, at reception our check in was simple & straightforward. There were 6 of us in our group & we were given our keys & shown to our rooms, which were very clean, & tidy, VERY comfortable bed. There was a microwave, fridge, super shower/bathroom with underfloor heating (Real luxury). A complimentary bottle of wine & chocolates. Our 2 night stay included continental breakfast, which was a fantastic. Some of us upgraded to full English for just £5, but there was more than enough choices with the continental. When we were ready to out for the Evening or day, a taxi was ordered for us A big thank you to all the staff who could not do enough for us Moselle, Steve, Tabrez & Ignatius. We hope it won't be long before we visit you again.
Response from Property: Dear gilberttaylor, Thank you for your glowing review! We are thrilled to hear that our hotel was the perfect place for your stay in London. We are glad that our convenient location, just a 10-minute walk from Paddington Station, suited your needs. It is wonderful to know that from the moment you arrived, you were greeted by our friendly and helpful staff. We strive to provide a seamless check-in experience, and we are glad that it was simple and straightforward for you. We are also pleased to hear that your rooms were clean, tidy, and featured comfortable beds. The amenities such as the microwave, fridge, and luxurious shower/bathroom with underfloor heating added to your overall satisfaction. We are delighted that you appreciated the complimentary bottle of wine and chocolates. We are glad that you enjoyed our continental breakfast and found it to be fantastic. The option to upgrade to a full English breakfast for just £5 provided even more variety. It is great to hear that our staff assisted you in ordering taxis when needed. We will pass on your appreciation to Moselle, Steve, Tabrez, and Ignatius for their exceptional service. They will be delighted to know that they made your stay memorable. Thank you for choosing our hotel, and we look forward to welcoming you back soon for another enjoyable visit. Best regards, Vinayak Girgune.
Guest User
Stayed in Feb 2024
Family
0 review
Outstanding
Posted on Feb 25, 2024
This review is for the Indian Inspired Afternoon tea at Park Grand Lancaster Gate. We love this concept and the food is on point and absolutely delicious and well presented. Thank you to Ignatius who was our server and was very efficient and attentive. The afternoon tea is a great value and we would recommend it especially with Prosecco !
Guest User
Stayed in Feb 2024
Couples
0 review
Outstanding
Posted on Feb 21, 2024
We booked using Buy a Gift (would not recommend Buy a Gift) but Steve on reception sorted out the issues created by Buy a Gift as they said our voucher wasn’t valid which it was. Nothing to do with the hotels fault. Steve sorted it without complaint and made us feel really welcome. The afternoon tea was first class with freshly baked scones and perfect sandwiches and treats. Really lovely and he made the experience really lovely even with the saga of having to contact Buy a Gift while there to get them to sort it. Thank you Steve, will be back but will book direct which is what I recommend everyone to do.
Guest User
Stayed in Feb 2024
Other
0 review
Outstanding
Posted on Feb 13, 2024
The room isvery good. Near the city center. Great services and experience here. Cozy and clean.Petronela is so friendly and helpful. I like it here very much, and I will come again next time. I think it's nice here. I feel like going home. I like it here. It's great.
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