128 Reviews
The Stratford Hotel London
Stratford London|1.16km from Hackney Wick Station
I stayed at the Stratford the first week of October 2022. The location of this hotel is great, right next to the Stratford International Train station and the Stratford Tub station. I flew in from the US so I arrived to the hotel around 11:30 AM. They said my room was not ready and they “reminded me” the actual check in time would be 3:00 PM. I understood since my arrival was early, I headed to the lobby for drinks and lunch. I checked back with the front desk around 1:30 thinking maybe they called housekeeping to get to my room cleaned quicker but no, still not ready. As I sat in the lobby I would see other customers arrive and get checked in, I found it strange their rooms were ready but not mine. I patiently waited until 3:05 PM, went to the front desk to get my room key….. room still not ready. I have now been sitting in the lobby for almost 4 hours and my room was still not ready. I don’t think they ever called housekeeping to work on my room. It was finally ready at 3:30 PM. Not a good start to my stay, the front desk staff was not helpful, apologetic, or even caring at all. Later (after I requested to speak to a manager) I did get a call to apologize and offer me some free food, I declined stating they need to better manage the cleaning and check in process. Front desk staff on Sunday 10/2 not great at all. But the lobby, bar, and restaurant staff really turned around my initial poor arrival. I cannot say enough about how attentive the wait staff and bartenders were all week. Remember I had to sit in the lobby almost 4 hours on my first day. But each day after work I would come to the lobby/bar areas for drinks and dinner each night. Each morning I had breakfast in the restaurant and it was great. Again the service was amazing and the hostess delivered a great morning welcome. Room was nice well appointed. Coffee maker, safe, and small refrigerator. Large flat screen TC and nice desk to work at. I was in room 419 with a nice view. Bathroom was nice and the shower was very nice as well, walk in. I had an early flight out the 7th so I was worried about what sort of front desk staff would be helping me at 5:30 AM. Well they young man that was attending the front desk was efficient, professional, and very friendly. A nice end to my stay.
4 Reviews