Indigo Properties in Lingshui

I checked in with high expectations, paying nearly 2,000 yuan a night, but the overall experience was terrible and the value for money was severely lacking. First, they showed clear double standards and differentiated treatment towards guests who booked through different channels. My friend and I booked rooms through different channels, and the difference in treatment was stark. When I, who booked directly with the hotel, checked in, multiple reasonable requests were rejected by the front desk. I wanted to add the exclusive butler's WeChat for daily communication but was only allowed to add the official corporate WeChat. However, after my friend, who booked through Ctrip, checked in, they made up for it by adding the butler's private WeChat. After checking in, we also discovered that only one out of the three rooms received welcome fruit. Second, service efficiency was low, and things were handled sluggishly. When we processed the room change to a room adjacent to my friend's, the staff did not update the key card information simultaneously. My child, after swimming, was wet and cold and had to wait in the hallway for the staff to deliver the new key card. After a full 20 minutes, no one delivered it, so I had no choice but for an adult to go back to the front desk alone to get a new key card. Third, the children's play area lacked safety protection and had major safety hazards. Although the children's playground is suitable for young children, the basic safety protection measures were severely inadequate. The climbing area had prominent hidden dangers; my child's leg scraped a sharp rock point on the wall when landing and got injured. Initially, I blamed myself for being negligent and didn't think of finding the staff again. Under my friend's concern, I found a staff member to ask for some iodophor cotton swabs to treat the wound myself. After hearing about it, the staff only asked for the room number, and there was no follow-up inquiry or visit afterward. There was zero concern throughout, and the service was very cold.