Lackawanna Hotels & Accommodations

The room was clean and spacious… heat worked well and agent was very hospitable. However, I wasn’t able to just checkin due to an issue with a Prepayment issue but Trip.com resolved the issue and followed up to ensure that the issue was resolved successfully and hurst made me feel like my business Was important to them.

I am sure that, at some point, this hotel was first class. Unfortunately, it appears that something has allowed them to lose sight of the small things that make the difference between what they WERE, and what they ARE. First impressions were very good: historic architecture, classy music in the lobby and elevator, very helpful front desk. But then, then the shine started to fade. It took over an hour to get ice delivered to the room. The “smart shower” did not work and we needed to move to a room with a working shower. 75% of the menu items that we ordered at restaurant were different than, as described on the menu. The public hot springs area (just outside our window) was filled with people playing load music until after 11PM. (Even though they have a sign stating no music allowed.) It is too bad that skimping on the small things shines a poor light on the employees who are trying to do the best that they can.

The hotel is located in the center of Buffalo, very close to the Civic Center. The hotel is decorated in a classic style. I booked a suite, not including breakfast. The western restaurant on the first floor of the hotel can be ordered by myself. The room is very large, with kitchen, living room, 2 bedrooms, 2 bathrooms, very much like it! The hotel service is good, the front desk is very welcoming and can store luggage.

Hotel was under renovations at the time so I'll give them that. But rooms were dirty, smelled, and didn't seem sanitized. Tried to mask the smell with baby powder smells throughout hallways. No pool. Had a conference room that was convenient but nothing fancy about it. Beds were quite uncomfortable. Nicest thing about hotel was the bar attached that had a good menu and alcohol selection; and you could walk to Denny's and walk to the Speedway for snacks.

This Hotel was amazing, the staff was friendly and accommodating to me and my daughters for the two days we stayed in town to visit their mom and brother at oishei children’s hospital, definitely a five Star place

Stay was ok , perfect location pet policy and price are why I chose this hotel . Ok stay

Our flight was canceled and needed a place to stay as soon as possible. The only available place was this hotel. My booking was through hotels.com where the rating was good, and I hoped for an early check-in. When I called the hotel to request early check-in, the clerk was very rude and abrupt. On the day of arrival, I arrived early and to my surprise they had early check-in. There was a gentleman at the desk and he was very friendly and helpful. We were put on the second floor and there is no elevator. I found the hotel dirty and the breakfast was below expectations. In addition to yogurt, there are diluted juices, and coffee with no cream just powdered creamer. There was a gray color to the sausage and a slimy texture to the eggs. There is a strong smell throughout the hotel and dirty floors in the hallways. Upon entering the room, we found the wallpaper peeling, there were no blackout curtains, the bathtub was old, the curtains were dirty, and the blow dryer was dirty as well. A decent bed was provided - no bugs were found. It was 11 pm at night and there were people running and screaming in the hallway. Also the walls are thin and the people next door were also having loud ”relations” and banging the walls.

The highlight of this hotel is the incredible staff including the front desk, valets, restaurant staff, and room attendants. Exceptional customer service on all fronts and very welcoming. Love the new decor and the historical pictures of Buffalo throughout the hotel. The lobby decor is beautiful and provides a wonderful relaxing atmosphere. My only complaint is that I thought breakfast was pricy at $25. The dinner menu at the restaurant is reasonably priced and totally enjoyed dinner and dessert. I also loved the warm decor of the room.

Located in Buffalo (Elmwood Village), InnBuffalo off Elmwood is within a 10-minute drive of Buffalo Niagara Convention Center and Buffalo Zoo. This hotel is 7.3 mi (11.8 km) from University At Buffalo - North Campus and 8.2 mi (13.2 km) from Walden Galleria Mall.This smoke-free hotel features yoga classes on site.A complimentary self-serve breakfast is served daily from 7:30 AM to 10:30 AM.Featured amenities include a 24-hour front desk and a library. Self parking (subject to charges) is available onsite.Make yourself at home in one of the 9 air-conditioned rooms featuring flat-screen televisions. Your pillowtop bed comes with down comforters and premium bedding. Complimentary wireless internet access is available to keep you connected. Bathrooms have designer toiletries and hair dryers.

The hotel is very beautiful, there is a big bathtub in the big bed room, the kids like it very much. There are shopping centers not far from nearby. It is a 30-minute drive from Great Falls and Buffalo! Free parking, breakfast is relatively good!