4 Star Hotels in Krakow

Overall this hotel is excellent! The staff are friendly and very customer focused. The concierge service is equally excellent and I want acknowledge Johnny. He defines what it means to be a concierge. Everything from restaurant suggestions to handling airport transfers was top notch. Over the course of a week, he never gave us a bad recommendation. He also setup tours for us to take as well! The room (privilege with a full bed) was equally as large as rooms in the US, which was unexpected for Europe. The beds are comfortable and the bathroom/shower was equally large and comfortable. A couple of small dings where noticed in the cabinet finishes but that was the only sign of wear and tear in the room. This was our first time in Krakow and the hotel made it a perfect stay! Centrally located in the heart of the city, it is only a 5 minute walk to the Main Square and dining/ attractions. It is also across the street from a mall if you need any last minute purchases. If you are traveling to Poland this hotel is a must!.

It’s a simple hotel located on the edge of town but only 15 mins from the airport by car. I stayed here 3 years ago but it has changed ownership since. Helpful staff but initially they couldn’t find my booking causing some stress and confusion. Good restaurant but no alcohol served as they are waiting for a new licence! Free parking in front. Some shops nearby but limited restaurant options.

We recently stopped at the AC Hotel by Marriot Krakow for a three-day city break. Let’s talk about the positives first… The hotel is in a great location, it is not too far from the city centre but is on the outskirts, a few minutes’ walk from a large green recreational ground which was lovely. A Bolt (Somewhat a European version of Uber) was almost instantly available at the hotel, and we never waited more than four minutes. A Bolt cab into the city was approximately £2.50 which was great too. The hotel is clearly very new, and this shows with its modern design and use of LED ***** lights which look amazing at night-time. The reception area is modern, has free coffee machines (for use between 1000 hours and 1600 hours) and has a bar within, which again, is very nice. The spa was lovely and is included within the price of the room. We visited at approximately 0900 hours, and it was very quiet which was nice, at one point, we were the only people within the spa. Though, don’t allow looks to deceive you. There were some annoyances with the AC Hotel by Marriot Krakow, and I think it is important to raise them. Firstly, the hotel is next to a building site, which is not evident from the pictures of the hotel’s website or online listings. We paid for an upgraded room with a balcony so you can imagine the disappointment when we learnt it was overlooking a very loud and dusty building site – so much so that the balcony was unusable. Secondly, the AC. (Not the name, the air conditioning!). This hotel uses the AC controls which link in with the windows and doors to prevent loss of energy, which is all well and good when it works. Ours seemed to glitch out constantly and as such locked the AC in the off position. We rung reception after spending a few hours in unbearable heat to be told that there was nobody who could help in the evenings and that they’d send someone in the morning. Fine, so we went to bed only to be woken by someone an hour later who said that they had come to look at the AC. We got up whilst the lady, what can only be described as “faffed” with the AC and then shrugged her shoulders and left – without resolving the issue. Now, if we could have opened the window, or the balcony door, to solve the issue then it wouldn’t have been as much as a big deal, yet it was a trade off between unbearable heat or construction site noise and dust. Another annoyance is when we ordered room service. We telephoned down to the bar and asked if they sold “Sauvignon Blanc”. We were told that they did and that it was however much. I asked for two bottles, and they said that they’d send someone up with it. 45-minutes later, the first waitress arrived with a trolley, an ice bucket, two wine glasses and two bottles of Chardonnay. We explained that we had ordered Sauvignon Blanc and that we would be grateful if she wouldn’t mind swapping it for the correct wine. She took the two bottles away and said that she would return. 20-minutes down the line, she r

For a hotel whose main purpose is to service conference guests, it is unfortunate that the in-room WiFi connection is utterly unreliable and makes working impossible - the signal could not support any remote working. I had to use my non-Polish cell phone data as a hotspot for my laptop. This is a huge issue that really needs to be resolved for business guests ASAP. When I complained about this, I was told to use the executive lounge for a better connection - yet I can hardly inflict a 2 hour long Teams meeting on the other lounge guests. The hotel road access must also be mentioned - frankly the design is stupid. The single access lane with boom gate to the hotel is constantly blocked by a steady stream of taxis and food delivery cars. They park there while waiting for customers or to drop off food orders, so guests cannot enter and must wait around - on one occasion this was for 5 minutes and the driver was rude and aggressive when I politely requested he move and wait elsewhere. Breakfast at the Fifth Avenue restaurant is barely acceptable - I have had better free basic breakfasts at a Hampton Inn. The quality of the food is lacking, but also the poor preparation/cooking really stands out - e.g. undercooked, cold hash browns. The guy on the desk was obnoxious and acted like it was my fault my name wasn't on the list - even though my Honors loyalty status means I'm automatically entitled to breakfast as a benefit. Apparently I was to blame for a lack of communication amongst hotel staff. The restaurant itself was heaving with poorly behaved guests, children running around screeching and spilling liquids. The young wait staff was overwhelmed - needed tables were left uncleared. I had to do this myself, then ask twice for fresh cutlery/china. The quality of food from room service was equally sub-standard and disappointing. The parking ticket machine does not work. After wasting a ridiculous amount of time trying to pay for parking, I went inside to reception where the guy laughed and said 'Oh no, it doesn't work. Pay here at the desk'. Maybe put up a sign? Guests should be aware that the pool is shared with guests from the adjoining Hampton. Apparently it's not intended to be used by child free adults before 20:00 - the rest of the day it's taken over by noisy kids playing ball games who prevent actual swimming. If you need to withdraw money from the automatic teller machine - good luck doing this of an evening when the area is closed off and inaccessible. Finally, the mattress was uncomfortable. Neither firm nor soft, just lacking in decent springs/support and in need of an update. The one positive was the evening happy hour at the executive lounge. Good quality options - goulash soup really good. The two male waiters very helpful and good at clearing and monitoring. Given the inconvenient location away from the city centre and the overall average quality of the hotel's offering, I've asked my company to avoid booking future stays

I arrived at the hotel around 10:00 pm after a long journey - I was greeted with information that the system was down and it was not possible to check me into the room I booked and that I had to wait in the bar area. Fortunately, the complications did not last long, otherwise it would be reasonable to offer at least a glass of water while waiting for the problem to be solved. However, this is a detail compared to the point: in the room I had no way to turn off the fan, which was so loud that I couldn't sleep. I reported the problem at the reception the next day and asked to turn off the fan - I received information that at the moment there is no such possibility, because the person responsible and able to do it is currently not at work. As a solution, I was offered earplugs, which are very uncomfortable for me to sleep in, but as they say ”better than nothing”. I was hoping for a shade of relaxation during my two-day stay, and as a result I left the hotel with a headache. Two nights of sleep deprivation, annoying ”humming” of the fan in the room and the inability to open the window = drama.

I stayed here for 2 nights in August with my husband. I arrived early at about 2pm and was treated by a nice receptionist. She offered a view room or a quiet room facing neighbourhood. Check in was Swift. Explained where breakfast is, times of it and also restaurant/bar. We was let into our room even though check in wasn’t for another hour! The hotel is extremely clean, the room is brilliant size and very clean also! Bed was very comfortable, could barely hear any road traffic even though we had a view room. Breakfast was lovely! We did go round 7.30am both days and was plenty of food, so many different options and chefs always checking to see what needs topping up. Could make your own waffles and was also a chef making fresh omelettes. Hotel is situated about a 5/10 minute was from Wawel Castle, it’s across the road from Krakow Eye, and only about a 20 minute walking from Old Town. We thought it was in a very reasonable area and not too far away. We walked to old town the 3 days we were there. Uber is very cheap if you don’t want to walk though. Highly recommend this hotel and would definitely return. Only negative I have is that our room was opposite what a believe was the cleaning cupboard so early in the morning about 6am there was constant banging from the door/getting cleaning trolleys out.

It was a very nice clean and modern hotel right next to the main train station. It is also very close to the old town, and has lots of nice restaurants nearby. Unfortunately in my first room (which was a good size) I couldn’t connect to the internet. They kindly changed rooms for me and internet was perfect. However the second room (right next to stairs/elevator) was quite small, and had almost no place to store luggage. You have to walk over it or keep moving it around.

Recent visit. It is as advertised right in the main square. Collected by taxi which we booked before hand, we literally had a 30 second walk from our parking spot. The staff are very friendly. Our room was on floor 3 which was accessible by lift. The room was very clean, nice bathroom although small, the shower once figured out was good. There was a bath in the main room, a sofa, a comfortable double bed, tv, safe and fantastic sound proofing. I thought we were bound to hear the hum of people from the square but we couldn't. We didn't have a view but this didn't bother us. There was a mini bar with pop and water bottles which were replaced when the room was cleaned The breakfast in the morning was plentiful, help yourself, full choice including cooked items, fried eggs, omelette, scrambled eggs, white sausage. I tried all of these over our 4 day stay. All very nice. Go out the main door and there are three restaurants linked to the hotel. We used all of these whether to eat or just have a quick drink. We tried potato pancakes and ghoulish, zurek soup , which we're used to as we have a Polish daughter in law. The square is big, loads of restaurants to eat and drink at and we could nip in and out of our room to drop stuff off. It's the ideal location, I would record definitely use again if we return.

First of all, if you are coming from the train station, this hotel is a breeze to find, and has a good spot on a quiet side street, away from the mania to explore from. There is also a tram interchange under 5 mins walk away, and two excellent beer bars so cant fault the location. The hotel itself is unassuming, clean, professional and i was especially impressed by the staff who, spoke embarrassing good English (cf my non existent Polish). They were happy to recommend places to go, and helped me sort directions on the trams (which i recommend using). The bedroom was spacious, clean, and did all the things you expect it to do. Small gripe was that i had a ground floor room with a balcony, which opened directly onto the outside space for guests, affording little or no privacy. I wouldn't have paid for the extra to have this had i known it was ground floor as i never used it and also had to keep those curtains closed all the time as those outside could have seen in, affecting the light in the room (not that i was in there much!) My only reason for not giving this hotel 5* is the breakfast arrangements, If you, like me, need to throw on clothes and drink coffee before making any decision in the morning, then walking the admittedly only 200 m to the cafe which serves the breakfast will be a chore. The menu is not the widest, is quite local focused, and actually, for someone who would just want coffee and a bowl of cereals, would be very excessive. The option to at very least have a buffet of coffee and some toast / cereal first in the hotel before crossing for food would have been welcome. However, personal choice as i am not a morning person and others will find this no issue at all. Recommended if you don't mind the breakfast arrangements and you want a quiet location first and foremost.

The location is very good, in the old city, where to eat and travel is convenient, leaving the train station is also very close, that is, the house decoration is relatively old, the bed is general, the bathroom decoration equipment is good.