We had a good time at this hotel. Whilst some parts are dated and in need of improvement, the hotel itself is comfortable and a relaxing space. In parts it may appear unclean, however on closer inspection it's quite often just old furniture or glass wear that needs replacing. The housekeeping team do their best with what they have and I believe it's the hotel managers role to improve the condition in of this. This is something that didn't bother us too much but i'm aware for another couple/family/traveller, this may be an issue when spending money to come to a resort. The staff are lovely and very professional. The only issue I would want the hotel to really focus on is hiring more employees as their existing members of staff are flat out and very often can't deliver the level of service they desire because they are so busy and unsupported. It is quite clear they are understaffed in pretty much every aspect as you see the same staff at breakfast, lunch, dinner and at the bar. It causes me to doubt whether the employees are working in a fair environment. The food was lovely and the kitchen was clean. The Thai dishes on the lunch and dinner menu were fabulous and truly delicious. Breakfast was a small yet adequate continental buffet with fresh fruits a wonderful fresh eggs station where there is a lovely gentlemen preparing various styles for guests. The surrounding area of the hotel is lovely and positioned on a quiet beach next to an array private of beach villas. It would be the perfect locations for families in my opinion as the area is very relaxed and friendly. We felt very safe and comfortable both within the hotel and in the surrounding location. Whilst the spa trea**ents are lovely, there is an exceptional independent massage facility on the beach tucked behind some beach huts (we frequented this daily). The massage price list is significantly less than the hotel spa yet does not compromise on quality and is a great addition to the area. It was wonderful to be able to support a local business and talk to locals whilst there. Overall I would happily stay here again for our particular budget, however if you are looking for something more high end or with a little more lively a**osphere I would suggest booking elsewhere.