Guest User
March 27, 2024
The pick-up service is very convenient, and the drivers are very friendly.
But starting from the check-in,
1. The front desk made a mistake in the order, confusing customers with the same surname as us. We booked a double bed room, but when we went upstairs, we found that we were given a standard room. We called and asked that they were confused. After changing the room, the room card could not be swiped in, so we went downstairs to swipe the card again.
2. There were two breakfasts, but only one breakfast coupon was given, saying it was a single breakfast.
3. I used Ctrip points to redeem welcome fruit, but was told that there was no fruit for breakfast, but the details clearly stated that it was available on the day of check-in, but I didn't see any fruit for breakfast.
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