AYANA Midplaza Jakarta

This is my first time returning to Jakarta after a decade for the business trip purpose. I stay at AYANA as my Indonesia office is located at Midplaza 1 building - very convenient access between hotel and office building with the underground walkway avioding the sun. The hotel gracously assigned a very nice and spaceous room for me - exactly matched with the pre-requisite made during the reservation; away from elevator and quiet. The room was very clean and well-prepped. The air conditioning functioned normally and cool enough. No weird smell and no smoking smell detected while entering the room at all. I did have an inconvenience incident relating to the flower vase due to my personally allergy of flower pollen, which was quickly taken care of by the housekeeping and guest relation teams as soon as I notified them. And I was highly appreciated that the hotel took this matter seriously. I did receive a small note froom the housekeeping team - this was very nice! The breakfast line was fine. I stayed for 4 nights and I found the same menus everyday, which was totally fine with me. I personally wish I could have more options though specially the Western and Chienese stations because it was not that comfortable for me having the Indonesian cuisine - it's just my personal preference and unfamiliarity. The staffs from guest relation, housekeeping, and the breakfast venue were very well-trained, good mannered, and very friendly. I'll surely look forward to stay here in my next visit to Jakarta. Highly recommend for this hotel.

They upgraded my room to suite, huge room. Although the room is bit old, but very clean.

Excellent 5-stars stay except for the service lapses at Blue Terrace. Incredible hospitality with the complimentary room upgrade to a spacious, nice and clean room. The location is highly convenient, great choice for business travelers. I will definitely choose to stay here for my next visit. The only highly unsatisfactory service quality is at the Blue Terrace pastry shop. I visited 4 times from Mon to Thur between 7:45pm-8:00pm. Not once was I greeted, approached or offered help. On 2 of those visits, the shop was completely unattended with no staff present. Everything about the hotel is excellent, except for the staff coverage and attentiveness at Blue Terrace.I hope management fixes this, as the rest of the hotel team sets a truly flawless standard.

A home away from home :) Jakarta’s gem. Staff were top-notch in their hospitality. Rooms and amenities are immaculate; the hotel smells nice too! But it's really their people that made my stay here enjoyable, fun and memorable :)

Nice solid 5* hotel upgraded me to a juniorsuite good service nice lobby would stay again