JulieandShaun7771
January 15, 2024
We came here for a week in January. I’d read the reviews, so I already had an idea what to expect. On the plus side, the hotel was clean, the rooms were spotless and the food was mostly good, although breakfast wasn’t great. The pool was heated and it was set near a small reef (off the beach of next doors hotel), so for snorkelling, it was perfect. You can use facilities at their two other hotels, so we made use of the gym and the beach. The staff are mostly friendly and helpful. The minus points. It’s very tired, the walls are desperate for a coat of paint in the restaurant and the bar. The drinks selection isn’t great, beer from cans, Diet Coke in plastic bottles and it’s hit and miss whether you’ll get a glass or a scratched plastic cup. The coffee isn’t too bad, but once again, you may struggle to find a coffee cup. I got told off for putting two espresso in one mug! You get hounded on the beach and in the foyer to book trips and massages. They say they have a flag you can put up to avoid hassle, but the staff don’t actually know anything about it! There are half finished electrics everywhere, with cables dangling from walls and ceilings and more worryingly, in the swimming pool. As a result, we avoided the pool completely. The first room we were offered had fumes coming from the air conditioner and couldn’t be turned off. We were given a different room and had to move our son’s bed to the other room ourselves! The morning after, the housekeepers shouted at us for “taking” things from the other room. By far the biggest issue though was on arrival. We were told our room hadn’t been paid for. This was not the hotels fault, it was Love Holidays (who we will never book with again) but although they knew it was a regular fault and that they would get their money, they hadn’t dealt with it by contacting them before we got there. We booked a year ago! And they wouldn’t let us in until we had sorted it, which took 4 hours, until midnight. The location isn’t great either, it’s in a down at heel area and there’s not much to see or do without getting a taxi. I wouldn’t return for these reasons.