Baymont by Wyndham Hot Springs

The suite jacuzzi tub and shower tub were dirty when we checked in. The manager apologized and had it cleaned while we were out for dinner. Bed was comfortable.

First there is no one at the front desk so we had to wait a while to check in. Second we had to ask for towels and a bath mat as there were only 2 towels in the room. The carpets are so stained and dirty. Our sink in the bathroom was quite stained and there was no hot water in our room. Our lock on the door was missing half of it so we couldn’t lock up properly. The indoor pool had no towels and the pool was so cold our children couldn’t even get in it. Lastly the breakfast was dismal as well biscuits and bagels were hard as rocks the gravy was just like using milk. I just expected a Baymont hotel to be better.

I originally planned to stay for 2 nights but checked out after 1 night. The place and room did NOT feel clean. The main carpet in the lobby and stairs hadn't been vacuumed in who knows how long and the over all feel of my room and the place felt yucky. When I arrived to check in at 3pm (check in time) I had to use the phone to call for assistance and he said he was eating lunch and pretty much just told me to wait until he was done. Of course I called again and finally got another person to help check in. I lost a nights stay fee but wasn't going to stay there any longer.

Our room was not stocked with towels or cups, the shampoos and body wash were half used in the rooms. The tub has visible grime on the textured bottom, we were travelling with our baby and I had to go around and pick up several crumbs clumps of dirt and even a rubber band off of the floor. The pool was not heated and cloudy, no towels to be found there as well. I’ve never reviewed a hotel but this needs to be addressed

For the price, I didn't think it was initially too bad. The bed spreads were stained. The bathroom door veneer was being held together with tape at the bottom. The couch was broken but usable. The room hadn't been vacuumed. The front desk was not good. I couldn't call the front desk from our phone in the room. As I was leaving, I commented that the room hadn't been vacuumed, and the manager proceeded to argue with me. An early check-in will cost you $35.

The rooms were not swept, the towels were ragged and musty, the bottom sheet was put on upside down, and the room needed rekeyed almost every time we left. There was a huge pile of trash outside the end door. I think there were 3 rooms occupied when we stayed. The employees child ran the upper hall and you could hear every pounding footstep below.

The guy working was alone and had been for the previous night. He was very hard working and helpful!

Tried to check in at 2:15 p.m. and was told it would cost $75 to get in 45 minutes early. Ended up checking in at 3:00 and the refrigerator was broken so we asked to get a different one which they said was no problem. At 4:30 they still had not gotten a refrigerator for us and the bathroom fan was so loud you cannot even stand to be in the bathroom with the light on which was the same switch as the fan. The pool was also broken. We left and went to a different hotel.

Room was absolutely filthy, cable tv didn’t work, sink soundly drain, bed were not changed. Floor was not vacuumed.