I am presently staying here as I write this review. The location couldn't be any perfect, amazing place with great mountain and lakes. But over sold for the price and 4 stars is a bit pushing it. The resort does not meet standard at all. -Guest bathroom - very stain with human waste, was so bad I have it locked while I am here with my family. No hand soap for starter, until you buy yours. No STARTING KIT PROVIDED. -Rooms are spacious, small beds but was still comfortable. Dusty, spiderwebs all over and under the bed was vet dirty and nasty. -Bathroom big but very dirty, literally stained and you will need to lean it if you had kids before anyone uses it. -Sofa room big spacious but very stain sofa (very vey nasty I would sit on it). Dust and dirty every where, do not look under sofa, you will throw up :-(. I had to cover the sofa with the comforters so m babies sit there. -Dinner room, spacious but again dirty stain chairs, dirty under the table, dirty on the table. -Kitchen vey stained, but has all utilities and necessities for a long stay. - Terrence nice but sun parasol broken If you decide to stay, come fully ready to disinfect and clean before you lay down. Comforters clean, bed sheets only 1 had stain the rest very clean. Lots of flies when we arrived but I guess it is summer so a normal thing. Customer service was the worst. People seem to just be here for the money, they do not seem to be passionate, enjoying meeting the guest. I was even afraid to ask for help. You pay for everything, even the lockers in the pool area if you wanted to use it. When we leave our homes for a vacation, it is not to clean but rather relax and enjoy a home far away from home. I would come to Obertraun again but I would rather stay at a rental house or another resort if possible. CLOSE TO ALL TOURIST ATTRACTION TRAIN RIGHT AT THE FRONT OF RESORT, SO EASY TO TAKE AREA IS FULL OF FUN STUFF FOR FAMILIES AND FRIENDS OUTDOOR ACCTIVITIES SUPPLUS Sincerely Yours, Shu-hai FLORENCE