Елена Родионова
November 7, 2024
We arrived at the hotel in the evening, so we couldn't cancel the reservation. We couldn't find the hotel for a long time because there was no sign. The receptionists only spoke Chinese. So when we realized that we had been given the wrong room, we couldn't cancel the reservation. Our room was being renovated and no one even warned us about changing it to a cheaper one. The room was dirty, insects were running around, the exhaust hood was greasy, the handle on the toilet door was broken. Dirt was everywhere, there were grease stains on the walls, and garbage under the bed. When we complained, a woman came running at night with a rag to wash the walls and brought a liquid to kill insects. We had to urgently look for and pay for another hotel, call a taxi for a lot of money, since it was night, and go to another hotel. We never got our money back for the room that wasn't provided.
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