The staff was wonderful. Friendly, respectful, quick to provide assistance. The room was spacious, however the furniture was not comfortable. The bed in the bedroom was comfortable, however the pillows were very thin. One needed to use at least 3 pillows to make up one normal pillow. Our dog was treated well by staff. There was a nice dog area outside. It was well lit, for late night use. However, she was nervous in the room which indicates another dog may have had an accident in the room.