The hotel was clean and well kept. We had called prior to our stay asking if the rooms had safes and if robes were available for the spa. We were assured that every room had a safe and robes would be provided. Their were no safes in the rooms and no robes. The manager apologized and didn't know who would have made such promises. The manager, Erin, was very nice and apologetic. The assistant manager, a man, was curt and seemed bothered by our questions. That was not appreciated.