Anonymous User
May 3, 2024
Since my family cannot walk up stairs, I left a message when booking a room, hoping to be placed on the underground floor. However, I was still placed on the highest floor of the hotel, and the hotel does not have an elevator. The hotel does not have a check-in counter or staff. When checking in, you need to check your identity with the hotel staff over the phone, but the process is very complicated. I communicated at the hotel door for nearly half an hour before I could successfully check in.
Since there was no staff in the hotel, the shower suddenly stopped flowing while I was taking a shower. After some communication, the staff said that there was nothing they could do and they could not repair it. So I had to wait for nearly half of the day naked and wet in the cold weather. Hours later, I was so cold that I fell ill with a cold. 
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