I had to fly to Bucharest on the 26th September for a 2 week business holiday. Due to the fact that my affairs were within Bucur-Obor Colentina area, I had to look for a hotel in the same area. When searching area Hotel ”Sir Colentina” came up, and I went to visit the place and see if I can book a twin room. This was on a Tuesday. On entering the hotel, a heavy smell of cigarette smoke was in the lobby area. The lady I met on that day and was behind the reception was called Simona. She was behind a plastic screen and she wasn't wearing a mask. I then found out that she was director of the operations and not a receptionist. She seemed to be very nice and polite, very keen to provide a good customer service to a potential customer. From her I found out that this hotel was own/ run by a Turkish guy. She rang a house maid and asked to show us a room to get an idea on how a room looked like. The maid who turned up didn't wear a mask and when pointing towards her face and asking where her mask was, she replied that she came out in hurry just to show us the room and that's why she wasn't wearing a mask. We left and went downstairs and received on a piece of paper the details of the hotel and room prices, all written down by Simona Although I was advised that if I want to book a room to ring the hotel, I didn't do it, and instead we just came next morning into the hotel to get a room. At the desk was a different girl and she seemed very bored and a bit on the moody side. After explaining that I spoke to Simona about a twin room and I was shown one the day before she eventually said that there was a room available on level 5th, room 507. I accepted and have paid for three nights. Before heading up to the room I asked the girl (I believe her name was Umut/Ulut which is a Turkish name) to confirm there was a hairdryer in the room. She didn't know what that was ( a hairdryer), and then she just nodded ”yes” like. Although there was two of us, I was handed out just one room key card for accessing the door. Went up to the room to find out the key card wasn't working. After trying many times, exasperated, I went downstairs to ask the reception to help. The girl at the reception said that she can't do anything because the card was needing charged and the machine who charges the cards ????!!!??? wasn't available I never heard anything like that before. Anyway, she said that she will send a handy man upstairs with a master key to unlock the door.... Went upstairs, the handy man was there frowning and waiting for me. With no mask on. He was very unfriendly and very moody too. I showed him that the card wasn't working, he simply unscrew the deadlock and removed the lock and replaced it with a different one. Then he gave me room 503 key card!!!. I asked him how does that work???. He replied very pissed that there was no money for fixing things and cards etc...I took the key card, the next day the same girl at the reception wrote 507 over 503 key c
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