Guest User
February 19, 2024
The attitude of the front desk of Dalian Honggang Hotel was extremely bad. Due to weather reasons, the flight was cancelled, and the room was forced to be cancelled and the itinerary was changed temporarily. At this time, I checked in, but only put my luggage, and then went out to meet up with my friends. I negotiated with the front desk to refund part of the money. The front desk said that as long as you click to check in, you have to pay the full amount even if you don’t stay. Because I don’t understand the hotel process, I want the front desk to show the relevant regulations, but there are none. The attitude is bad, and I am very angry. I don’t communicate normally at all, and I don’t solve the problem. I asked me to call the police many times, and said many times "You call the police!" It feels that I often use this reason to reply to customers, with an attitude that no one can care about what happens, and refuse any communication. Despite the arrogant attitude of calling the police, in the end, the platform helped to clean up the mess, which is quite funny (and the environment, you can look at the more real evaluations in the bad reviews, not exaggerating or black, everyone chooses carefully)
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