This was, without a doubt, the worst hotel stay I've had in nearly 20 years of business travel.
I checked into room 912 around 11 PM on May 31st. Having barely had any water since the afternoon, I was incredibly thirsty and took a few sips of the complimentary bottled water provided by the hotel. About 5 minutes later, I started experiencing severe abdominal pain, which quickly led to serious diarrhea.
After the first bout of diarrhea, I immediately informed the front desk, already feeling quite unwell.
Around 11:30 PM, the hotel's downstairs party was incredibly loud, making it impossible to rest. I requested a room change and was moved to room 1127. However, the room change did little to improve my situation. I continued to suffer from diarrhea throughout the night, about 5 to 6 times, getting virtually no sleep. Adding to this, there was constant, loud motorcycle noise from outside the hotel that lasted until well past 5 AM, leaving me completely sleepless.
By the next morning, I was so unwell I could barely get out of bed. Around 8 AM, I ordered anti-diarrhea medication and oral rehydration salts via Grab. At noon, with a friend's help, I managed to eat some porridge. In the afternoon, I went back to the front desk to complain again, explaining the full situation. The hotel staff suggested I go to the hospital.
I then went to the hospital for an examination. The doctor noted clear symptoms of dehydration and recommended immediate intravenous fluid treatment. This sudden illness not only severely impacted my stay but also disrupted my subsequent business and travel plans to Indonesia and Singapore. Even now, I still feel tired and weak.
In almost 20 years of frequent business travel, I've stayed in all sorts of hotels and encountered various issues, but I've never experienced anything this dreadful. From falling ill on the first night, suffering continuous diarrhea, enduring non-stop noise, to having to go to the hospital for treatment the next day – the entire experience was profoundly disappointing. I sincerely hope the hotel seriously investigates the situation, especially their handling of guest complaints, the safety management of drinking water, and night-time noise control, and provides a responsible response.
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