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Given the reputation of the 21C Hotels, we were expecting a much nicer, much more comfortable experience. I do want to say that the hotel staff was very friendly and very nice although other than check-in, we did not really have a reason to interact with them. The oddest thing about this hotel is that there is no place to park! You cannot drive up to the front entrance to unload luggage. There is a city parking structure behind the hotel but there is no direct entrance from the parking into the hotel so one has to walk around the block just to get back to the front door. One of the staff came out to help with our luggage (while we were parked on the street) and the poor guy had to literally lift the luggage cart from the street onto the sidewalk because there isn’t even a sloping handicap portion of the curb to roll the luggage cart. The management needs to re-vamp its website to state clearly that when you book a “bed and breakfast” package you are not really getting that—-breakfast is not served Monday, Tuesday or Wednesday and the grab and go breakfast—which is available to anyone staying there—consists of some apples and granola bars. Not impressive. Breakfast is served on Thursday and Friday with brunch on Saturday and Sunday. The website should state exactly what one is getting and it does not. The hotel, despite its few art installations, is cold and austere looking and feeling. Our room was oddly shaped and badly designed with random floor lamps which provided almost no light and a large entry hall with no lights at all. There was one very uncomfortable chair and one table placed next to a chaise lounge which was pushed up against a cold floor to ceiling group of windows. There were no comfortable chairs in which to sit to do computer work at the table. And the beds were also uncomfortable with lumpy hard pillows. The hotel looked clean and our room and bathroom were clean and we truly appreciated the mask mandate. We had planned to stay a few nights, but because the beds were so uncomfortable and the room so dark, we checked out the next day and went to another hotel.

The room is amazingly small, completely unlike a hotel in the United States, the room will feel like a hotel in Tokyo. The small room is mainly a bed, no table, there is a narrow tableboard folded under the wall-mounted TV, the small tableboard is put down, and the cockroach can sit on the edge of the bed with his buttocks, no chairs. The front desk said that a small green stool at the bedside was originally intended to be placed by the bedside to fit the folding small table, but the space on the bedside to the wall was not enough to put the stool. There is no wardrobe, it is open, and the length is not enough for me to hang a skirt. No coffee machine. Every space is cramped. Because it has just been renovated and newly opened, there is still a smell in the room. I want to open the window for ventilation, but the window has glass and cannot be opened. The central air conditioning noise is surprisingly loud. In short, although the hotel is a bit designed for literary style, it is very uncomfortable and not suitable for business travel accommodation.

Amazing easy check in. The hotel was great and provided almost everything we needed. Just no hair dryer but not a deal breaker I brought not own anyhow.

We stayed for two weeks extended stay. Check-in was flawless. Housekeeping insured we had everything we needed and never hesitated to get us anything we requested. The morning breakfast was extensive and fresh everyday. Front desk staff offered us a cool bottle of water each time we arrived at the end of our busy day. Friendly and excellent service all around. The hotel is a bit tired but everything is functioning and clean. The gym is well equipped and in perfect condition. One of the best gyms I have used in my extensive travels. The smooth operation is due to the leadership of the General Manager Brent Hageman. He runs the hotel like home-away-from-home and treats his staff like family resulting in a very upbeat and friendly atmosphere. The Front Office Manager, Kristin Manibusan was very helpful including helping me get my Uber app up and running! This is our second stay but will not be our last. When you travel and know what to expect in advance, it takes away a lot of stress. Thank you to Brent, Kristin and the entire team.

Clean, sanitary and convenient. There is a food waste disposer under the kitchen sink, which is awesome! It is very close to Walmart, so it is very convenient to buy daily necessities. The parking lot is large and the breakfast is rich!

The location of the hotel is very convenient in the town. The entrance is a little hard to find. The surrounding sanitation is not good. It is not cleaned every day. Most of the workers are permanent residents. They may also be cheap and encourage long-term residence. It is not suitable for short-term business. person.