Guest User
February 3, 2022
1. Leakage of elevator buttons and doorbell buttons
2. The shower water in the shower is very small, only a small stream of water, the bath water is extremely cold! ! ! ! The more I wash, the colder it gets.
3. When I booked the breakfast, I saw that it was 7:00. When I arrived at the store, the front desk told me that it was 7:30. I went back to the front desk after soaking in the hot spring in the evening, and I asked at least three times before answering me, which was also very speechless. In addition, I understand that there are many people during the Spring Festival. You can't think about it from the perspective of customers. It must be very crowded when you go up the mountain. If it is too late to start the meal in advance, you can prepare some packing boxes for the guests to eat. But the aunt in the cafeteria was really nice. I said we couldn't wait for the meal to start, so let's get an egg, and the aunt gave it to us very enthusiastically.
4. The TV remote can't close the hotel adverti*****t
5. No Disposable Razors
6. I booked two rooms and two river view suites on Ctrip. When I arrived at the store, I found that only one was reserved for me, and I booked three days in advance on Ctrip. The front desk told me that there was only one for me. The solution given by the coordination process is to let me stay in a standard room. I booked it for a couple, give me a standard room, and I invite people to come out to play. Isn’t it embarrassing for people to live in a standard room? ? And I informed the front desk about the situation. The front desk said that their current double room is about the same price as the river view suite I booked? May I ask the suite and double room that I paid so many times higher price? ? ? ? I don't quite understand what to think. Then this matter did not give me any explanation or compensation, and let me communicate with Ctrip. Ctrip staff attitude is very good and immediately resolved.
7. After I made the reservation on Ctrip, I called the front desk to ask. I said that I needed to book two rooms temporarily. I booked it for my friends, and they went to the store to register. I communicated with the front desk that there are two chess and card rooms, and only one is for us, and the other one gives us a double room, saying that it will bring us a mahjong machine in. I also took it.
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