Carmel Inn & Suites

Rose at the front desk did a great job in trying to help correct the many problems. First, the carpets were so dirty that my white socks were soiled black from all the dirt. I then made sure I wore shoes constantly. Two, the bed was not made every day, they missed 3 days. On one of those days I found housekeeping and asked them to make it up. Third, every time the television was turned off, the cable signal was lost. Rose came to help us 3 times and then showed me how to reset it. I had to undo a cable in the back of the tv every time for it to reset. Fourth, the pool and part of the property were under construction. This information should have been shared by your website. Finally, The photo online showing a charming continental breakfast area does not reflect the current reality of the situation. A basket was placed outside your door every morning with cereal, milk, yogurt or fruit or orange juice. This was basic and not really appealing after several days.

All of the above however was disappointed when I went to extend my stay a second night and the rate more than doubled because of a holiday weekend, very disappointed.

This is a great spot. The staff was very nice when I checked in. It has a great location and is walkable to a lot of shops and the beach!

Nice hotel with comfortable bed and helpful staff. The breakfast was sad so don't bother with that.

The room had inadequate lighting. Too dark to read. The breakfast was not good. In a town with excellent bakeries, fresh pastry and fruit and some decent coffee would have been far preferable to the bad coffee, cereal and granola bars we got. The TV was old and had no APPs available. A bit more attention to detail could elevate this hotel without much effort.

Second time here, great value and location, getting the larger rooms (suites) with a living area makes it very comfortable.