Hotels near Heritage Shopping Plaza, Calgary

The beds were horribly soft and sunken in and misshapen. My wife felt like she was sleeping in a hammock. We had awful sleeps and came home with sore necks and backs. Very disappointed in the quality of beds considering what we paid and that this was our only holiday this year. The room was incredibly dusty and my sons allergies started acting up. I was charged $1828 for a beer in the club lounge because the attendant there mixed up our room number for the price of the beer. It of course was reversed but we were shocked to see this charge upon check out and don't feel this is acceptable.

Great service. I called ahead to request a late check-in because my flight was delayed, and they had someone at the desk when I finally got there. They also helped me get a new room key card when mine wasn’t working properly. The hotel is also in the heart of downtown and close to a C-Train station.

I have stayed at many hotels in Calgary but this is my go to unless my work books us. The staff here are great and service in general is awesome. I like the selection of ppv movies including one's still in theaters. The restaurant and lounge are nice as is the free airport shuttle. The best rooms are the king bed rooms on the 5th floor.

We were on our way to Mexico and had to overnight in Calgary. Hotel had free shuttle and it was available all day on the hour. Our room was quiet and the staff excellent. Our stay was short but we were treated like our business was appreciated. They let us know our room was ready by email. It has an on site restuarant with other options near by.

We stayed here for 2 nights labour day long weekend in a king bed suite. There were so many little issues that if management cared to address them, would increase their rating and make the stay for guests so much better. First, we booked our room for 2 adults and 2 children, and still had to call down for more towels as only 2 was provided. We also had to call for bedding for the sofa bed as none was provided. It's like they didn't even look at our preferences or booking information to prepare the room accordingly for us. Second, it was just chaotic and unorganized. There was no parking at all when we would return in the evening. No parking in the underground garage and no parking outside. For both nights, we had to go to the front desk at which point, the manager would try and tetris all the excess vehicles into whatever possible spaces she could find. The breakfast area was overcrowded and dirty. Overflowing garbage bins, coffee ran out by 9:30am, then ran out of napkins, forks, etc. Not well prepared at all. What also didn't make sense was the made to order station. What a waste of staff when they are already clearly understaffed. It seemed like an attempt to control the consumption of their protein selection for the day eg. bacon or sausage. On our first morning, the made to order breakfast was bacon and egg croissant breakfast sandwiches. On the 2nd morning, it was an avocado and egg mcmuffin with a side of sausage. They should just have these all premade and out along with the rest of the buffet. Then you wouldn't need someone to staff that made to order station and just have them help out with the rest of the buffet by ensuring that tables are wiped, garbages are emptied, coffee and utensils etc are replenished. Third, for a hotel at pretty much capacity that weekend, they had one working elevator. There wasn't even a sign for the broken one, but you can tell that it was out of service since there was no light. We ended up using the stairs since the wait time for the elevators was ridiculous. Also, it looks like they are trying to update a few things as noted by all the plastering and painters tape. Yet we didn't see anybody working on these issues and overall, it was just an eye sore. Honestly, unless things improve, we would not stay here again. On the positive side, the room was spacious.

Very nice property. The guestrooms are well maintained and adequate for a good night of sleep. Staff and cleanliness are great. Breakfast is excellent. The hotel lounge has a small menu, but great for a dinner or a drink.

We have an electric car and so when we travel if possible we try stay in hotels that have an electric vehicle charger on site. I always call the hotel directly to confirm as the websites are not always accurate. We called this hotel directly before booking onine and were advised by the woman on the phone (who had to put us on hold while she checked), that there was a car charger in the covered parking area. Great - the only warning was it was first come first served (which is how most are). When we arrived we asked where the vehicle charger was located and due to language issues the front desk person thought we were talking about a car cell phone charger... but another person came over and told us no EV charger on site. That was the whole reason for booking at this hotel and on a long weekend most places nearby were sold out. So we had to change our schedule to go and find a car charger instead of being able to do this at the hotel as planned. We would not have booked had we been given accurate information. And to pour salt in the wound, after we checked in the same person at the front desk who thought we wanted a cell phone charger called to ask if we were satisfied with the room, and I said room was fine but unhappy about no EV charger, he got confused and put us on hold and left us on hold... I eventually just hung up. Poor service. Hotel was clean. Our room was large but very spartan in furnishings and dated except new flooring. Bed was OK and no issue with noise. Shower head was long past its prime so not a great shower. Door into the room was backwards and swung to the open room and not to the wall but it had a door arm on it so you could not open all the way. Thiis made it hard to get luggage into the room as there was a table that limited access. Never tried the included breakfast. Why don't hotels offer the breakfast right until check out time? Why do they cut if off so early? I feel ripped off.

Really good location near the airport, restaurant and superstore, spacious family suite is highly recommended for kids. Wendy's for breakfast:)

Food service stops at 10 pm, and doesn't open until 6:30 am, so you're told to Skip the Dishes if your flight gets you to the hotel even 10 minutes past the time their restaurant closes at 10 pm. Four hotels clustered in an industrial wasteland, and none of the others even have a restaurant. It's long hike (1 km) if you want something other than overpriced junk food to get to Tim Hortons - not something I was willing to do in the middle of the night on foot. Oh, and you'll pay through the nose for breakfast or dinner for mediocre food for breakfast or dinner- they aren't open for lunch - if you eat in the hotel. I didn't see any transit access, so unless you have a vehicle, there's nothing nearby.

I mistakenly booked this Comfort Inn for my recent trip to Cowtown. At first I was upset at myself for not double checking when I received my confirmation email. My bad, I guarantee it won’t happen gain. Despite my error, I was pleasantly surprised by the cleanliness and modernization of this hotel. I would definitely stay here again if I am flying out of YYC.