Radiant Nampo Hotel

I am very angry about the wrong room password. I went to Korea for five days and stayed in different places the night before. There was no problem if the room password was sent to my mailbox. The information I left was obviously the same, but when I arrived at this hotel, No, we still need to contact the hotel, and I thought that this information would be contacted a few days in advance, but it turned out that we were not informed until after 11 o'clock that day. However, because of the travel, I could not always pay attention to the information in the mailbox, so we checked in late. We encountered something like entering a hotel without a password, and at that time we didn’t even know which floor the hotel was on, whether there was a counter, and whether the counter staff could speak English. When I arrived at the hotel and tried to add the ID in the mailbox, I found that I couldn't join. There was no such user. I tried several times to no avail. I thought I'd give it a try. I called the hotel's phone number, but unfortunately The hotel staff didn't speak English, so I hung up the phone and tried to add LINE to contact the customer service. After many twists and turns, at 7 o'clock in the evening, I finally added LINE to contact the hotel customer service and got the passwords for the two rooms. We were relieved, but because none of our friends who were traveling with us had eaten dinner, we didn’t immediately test the check-in password given by the hotel customer service. We settled our hunger first and went out. I returned to the hotel at about 10 pm, and when I entered my password and wanted to take a rest, I found that the password was wrong. I thought I might have misread it, but it turned out that I couldn't get in with the password I was given, and then I heard a call from another room. Even though I called them, they couldn't open the door either. When I heard that, I was about to explode! Because earlier, we had been trying to find the hotel password and contacted the hotel for almost an hour, but the result was that the room entry password was wrong! It was really unbelievable. Later, I quickly contacted the hotel customer service and asked for the correct room password. Then because another friend was very angry, I left it to her to communicate. We made about 10 calls before they got back to us. We were really sorry. I was very angry about the oversight of giving the wrong password. How could such a low-level mistake happen? ? Let’s not talk about the difficulty of communicating in a foreign country as foreign tourists. Even in our own country, we have never encountered this problem. We are really disappointed. I hope the landlord will pay more attention to the issue of incorrect passwords in employee training and communicate with us. I hope you will confirm the password again before passing it on so that the next group of guests will not encounter the same thing.

It feels very comfortable to sleep at night! We each had a single room, but it could accommodate two people. We all enjoyed our stay. It is an apartment hotel that we would book again next time.